Justin Davis is a versatile management professional with over 15 years of experience delivering IT projects and programmes in the financial services sector. He has a proven track record of managing major infrastructure changes on time and within budget. His skills include strong ITIL change management, project and release management, problem solving, and client relationship building. He holds ITIL certifications and has managed teams and changes across multiple organizations in the UK and internationally.

1. Justin Davis
07866 427310 – Bristol
Justin.davis@blueyonder.co.uk
PROFILE
Versatile commercially focussed Management Professional with an outstanding record of
achievement delivering multiple programmes and services in Financial Services organisations.
Combines commercial acumen with exceptional strategic management capability to deliver
major programmes on time and within budget. Results-focused leader offering significant
project and programme management experience; committed to maintaining excellence by
keeping abreast with the latest innovations and adapting to changing environments.
SELECTED ACHIEVEMENTS
• Significant project and programme exposure. Assigned as a dedicated Change
Manager to a number of major infrastructure programmes: (Desktop rollouts, Server
consolidation and virtualisation exercises; Datacentre, Network, Telephony, Mainframe
and Toolset migrations)
• Enabled the business to understand and decide on the most appropriate technical
toolset to meet its needs. Designed and implemented a comprehensive gap analysis to
enable a strategic review of all toolsets under consideration. Presented a detailed
analysis enabling the business to choose the appropriate tools to meet its specific
needs.
• Utilised exceptional business consultancy and process development capability to
review an out dated capacity planning model. Employed excellent relationship skills to
work closely with the business to build and implement a fit for purpose process.
• To overcome significant scheduling conflict and high levels of escalations, designed
and implemented a robust release management process for multiple clients’
application rollouts. Utilised excellent planning skills to establish a dedicated
scheduling process to ensure the smooth delivery of releases.
• Supported the business successfully in reorganising and selling one part of the
company by concurrently managing 2 different change processes. Ensured that all
testing, training, change controls and toolsets operated to meet the diverse needs of
the different businesses.
• Demonstrated strong strategic capability to make a significant contribution to the global
group. Worked closely with international change boards consisting of diverse team
members to develop a cohesive approach to the use of global technology.
• Raised the profile of the Service Reporting Team through the application of excellent
stakeholder management. Implemented a number of initiatives, including updating the
teams website and increasing the use of SharePoint to promote a new service
proposition.
KEY SKILLS
• Strong and effective ITIL Change Management capability
• Exceptional project and Release Management capability.
• Creative problem-solving and analytical capability
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2. • Excellent client relationship building, presentation, interpersonal and analytical
research skills.
CAREER HISTORY
2014 - Diligenta IT Change Analyst (contract)
• Managing IT application and infrastructure Changes on behalf of Friends Life
• Overseeing an exercise to offshore of the Change Management function in line with
ITIL v3.
• Responsible for the Change Advisory Board and the protection of the live environment.
2013 - 2014 AXA Tech UK Change & Release Management Team Leader
• Provided highly effective project capability to support major international IT change and
release projects
• Ensured the efficient leadership of UK and International Change Advisory Board and
Release Control Board.
• Managed change processes in line with ITIL v3.
• Created and delivered new business services into production.
2012 - 2013 AXA Tech UK Capacity & Service Reporting Team Leader
• Delivered comprehensive reporting and management information.
• Ensured effective strategic planning of systems.
• Produced detailed business plans and analysed capacity implications.
2011 - 2012 AXA Tech UK Service Reporting Manager
• Delivered practical and efficient service level measurement and reporting.
• Implemented CSIP projects and restructure of team operations.
• Developed and managed team resourcing plans.
2010 - 2011 AXA Tech UK Release Management Consultant
• Managed planning, control and movement of releases to test and live environments.
• Ensured adequate testing and rollback plans.
• Liaised and presented plans for change board approval.
• Maintained the integrity of the live environment.
2004 - 2010 AXA Tech UK Senior Change Analyst
• Managed high-impact infrastructure and application changes.
• Co-ordinated changes across the environment.
• Ensured the correct application of change controls.
• Acted as subject matter expert and toolset administrator.
PREVIOUS CAREER HISTORY
2001 - 2004 AXA Tech UK Change Analyst
EDUCATION
2000 MSc University of the West of England
Information Technology
1992 BA (Hons) University of Wolverhampton
History of Art & Design with History
PROFESSIONAL DEVELOPMENT
• ITILv3 Certificate in Release Control & Validation
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3. • ITILv2 Change Practitioner Certificate
• ITILv2 to v3 Foundation Bridge Certificate
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