1. Melissa Bonilla
20 Richman Plaza #7G |Bronx, NY 10453 |C: (347)478-1485 |E: melissa.bonillacrc@outlook.com
Skills:
· Administrative Assistant work experience with strong customer service skills
· Proficient in MS Word, Excel, PowerPoint, Internet Search, and Types 30 WPM
· Bilingual; fluent in English and Spanish
· Excellent interpersonal and customer service skills
Experience:
NYC Department of Parks and Recreation, Seasonal Computer Resource Assistant 03/16-Present
· Instructed Digital Media Video and Audio classes
· Assisted teachers with lesson plans and special adaptations
· Assisted patron create resume and cover letters
· Plan and develop educational daily programs
· Facilitated small groups and classroom presentations
· Work one on one with patrons for different help with computer literacy
JT Auto Body Shop, Bronx NY Administrative Assistant 06/11-02/16
· Managed company lobby area and ensure visitors/staff sign-in
· Greeted and directed all visitors, including vendors, clients, job candidates and customers
· Ensured completion of paperwork, sign-in sheets and security procedures
· Handled special administrative projects, as well as overflow work from other assistants
· Maintained general office files including client, accounting and contract files
· Maintained employee, applicant and payroll files in addition to the general office files
· Developed and followed the proper procedures to maintain accurate filing system updated
The Department of Parks and Recreation, Bronx, NY Recreational Aide 04/09-11/09
· Performed excellent customer service and greeted parks patrons upon entering
· Performed interior maintenance duties throughout the Hunt Point Recreational Center
· Cleaned and sanitized comfort stations; replenished restroom supplies when necessary
· Enforced rules and regulations of recreational facility to maintain discipline and ensure safety
· Organized, and promoted interest in recreational activities such as arts, crafts, and games
· Assisted staff register new customers in the RecWare parks system
Human Resource Administration, Bronx, NY Child care Provider 08/05-03/09
· Accompanied children to and from school, on outings, and to medical appointments
· Kept records of individual children’s play activities, physical development and rest periods
· Read to children and taught basic numerical concepts to promote cognitive development
· Prepared and served nutritious snacks and meals to the children
· Ensured that all safety measures were followed at all times to protect the children in my care
Harlem Dowling West Side Center for Children, NY, NY Office Aide 09/01-04/05
· Greeted visitors, ascertained the nature of their visit and directed them to their destination
· Answered telephones, directed calls and relayed messages to appropriate personnel
· Compiled, copied and filed records of office activities and business transactions
· Operated office machines, such as photocopiers, scanners, and personal computers
Golden Home Fashion, Bronx, NY Sales Representative 11/00-08/01
· Operated the register to receive payment for purchases in the form of cash or credit card
· Maintained merchandise presentation standards of the department
· Adhered to departmental standards of customer satisfaction service delivery
Education:
The New York State Department of Education
General Equivalency Diploma 12/12/2013