1. Juanita Renee Jordan
juanitajordan549@yahoo.com
(815)549-3527
BS in Communication: December 15, 2017
Objective: An interesting position with a growing company. That allows me to
focus on my degree and continue my career in Communications. My purposein
life is dealing with people of all different ethnicities and backgrounds. My
customer centricity skill will allow me to be an assett to any company I work with.
Experience: Cigna Insurance Co Bourbonnais, IL
CSA specialize in FSA/HRA, Hospital Vertical Proclaim, June 2012 to 2015
Customer centricity
Answer phones
Process files
Deal with new and complex systems
Break down benefits to customers
Understand different plans and provide changes to clients/
customers
Adjust claims
Process claims
Dealing directly in word, excel, and calendar
Type letters and send them out to customers regarding premiums
Handle escalated and irate callers

2. Aqua Water Co Kankakee, IL
Customer Service Representative May 2011 to April 2012
Knowledge of water routes/ Different States
Answer phones
Schedule appointments
Process files
Take Payments
Disconnect/Reconnect water
Explain different programs to clients
Discuss vouchers/ Extensions/ Payment Arrangements
Email fellow co-workers when their appointments have arrived
Create important packages for executive meetings
Education: Southern Illinois University Carbondale, IL
Majored in Mass Media and Communication May 2009 to 2011
Public Relation/ Customer Service
Education: Walden University Minneapolis, MN
Majored in Mass Media and Communication August 2014 to December 2016
Public Relation/ Customer Service
Communication of one human being to another
Understand how to vocalize and respond to a crowd
Body language speaks louder than words
Create a peaceful atmosphere therefore the sender and receiver are
both comfortable
References: Available upon request