Fransica Figueroa has over 15 years of experience in various customer service and housekeeping roles. Her most recent positions include working as an environmental service technician at St. David's Round Rock Medical Center from 2005-2009 where she maintained clean and sanitary hospital rooms. She also worked as a Mary Kay beauty consultant from 2002-2005 where she provided beauty product samples, demonstrations and sales. Figueroa has also worked as a cashier and photographer. She has a GED and certificate of appreciation from the US Army.

1. Fransica Figueroa
84250 Unit 1 Espalier Ct.
Fort Hood, TX 76544
Day Phone: 512-659-9853
Email: frenchiluci@gmail.com
WORK EXPERIENCE:
St. David’s Round Rock Medical Center – 06/2005-9/2005
Environmental Service Technician
2400 Round Rock Ave, Round Rock TX
Supervisor: (512)341-1000
Okay to contact this Supervisor: Yes
As an Environmental Service Technician I maintained a clean, sanitary, comfortable and tidy
environment that aided in the prevention of communicable diseases.
Also swept, scrubbed, mopped, and vacuumed clean carpets, rugs. Dust and polish furniture and
fittings, clean metal fixtures and fittings. Empty and clean trash containers, dispose of trash in a
sanitary manner. Clean and wash basins, mirrors, tubs, and showers. Wipe down glass surfaces.
Make up beds and change linens as required, tidy up rooms. Sort, wash, load and unload laundry,
sort fold and put away clean laundry. Replaced dirty lines with clean item, stored all dirty
laundry in line with company policy, monitor guest laundry bags and replace laundry bags and
slips. Realign furniture and amenities according to prescribed layout. Respond to guest queries
and request. Respond to calls for housekeeping problems such as spills, broken glass. Deliver
any requested housekeeping items to guest rooms. Organize and restock cart at end of shift.
Follow all company safety and security procedures, report any maintenance issues or safety
hazards, and report damage or abuse of property, Maintain all cleaning equipment and materials
in a safe and sanitary working condition. Cleaned corridors, lobbies, stairways, elevators, and
lounges.
by thoroughly sanitizing private hospital rooms in order to prevent minor and serious infections
for those staying in the hospital rooms. The completed house cleaning services provided patients
a clean and healthy environment meeting health care standards. Other duties included sorting,
washing, drying, folding, and storing linens along with making sure cleaning supplies were well
stocked and available.
Mary Kay Cosmetics – 12/2002-05/2005
Mary Kay Beauty Consultant
Georgetown, TX
Talented and resourceful individual offering a unique blend of cross-functional skills, active
community involvement and providing excellent customer service to accommodate needs of
home based businesses. Self-starter who shows initiative and can conduct business in a
professional manner. Proficient at building sound business relationships, determining customer
needs. Possess good customer relation skills, presenting a positive company image. Has a strong
interpersonal, listening and good rapport-building skills with aptitude to effectively communicate
with customers, coworkers, business associates, and management, maintaining a positive
working environment. Experienced in general office business practices, answering customers
inquires, addressing problems, and maintaining confidentiality. Receptive to and supportive of

2. team efforts to ensure customer satisfaction. Demonstrated ability to work well under stressful
conditions while maintaining a sense of humor to see projects through to completion, skillfully
combining wit and perseverance of crisis. Welcome new challenges, accept responsibility, enjoy
working with people,, value camaraderie, and benefit from a strong netgwork of friends and
colleagues.
Provided services that could improve one’s overall appearance and well being by giving them
advice on how to take care of their skin and nails, and advise them on what kind of bath and
beauty products to choose based off of individualized beauty assessments. Introduced clients to
the latest beauty products by offering samples, demonstrating their use, and explaining their
benefits through product demonstrations; with the ultimate goal to sell beauty products my
clients would love. Maintained my own inventory by purchasing beauty products wholesale and
restocked when necessary.
10/2003-07/2004 PhotographerforThe Portrait Gallery. Tookpicturesof individuals,family,andsmall
groups.Determine desiredimagesandpicturescomposition,selectingandadjustingsubjects,
equipment,andlightingtoachieve desiredeffects. Review setsof photographstoselectthe bestwork.
Performgeneral office dutiessuchasschedulingappointments,keepingbooks,andorderingsupplies.
Organizesandclearsup shootingareaandworkstationsasneeded Maintainproductionrequirementsto
meetbudgettargets,deadlinesandexpectation Activelyparticipatesandprovidesinputforcontinuous
improvementwithworkprocessandprocedures Proactivelyshare feedbackandassistwithotherroles
to keepourworkflowprocessmovingforward Prioritize workefficientlyandeffectivelymanage time.
Selectsandassemblesequipmentaccordingtosubjectmaterial,anticipatedconditions,andknowledge
of functionof varioustypesof cameras,lenses,films,andaccessories.Viewssubjectandsettingand
planscomposition,cameraposition,andcameraangle toproduce desiredeffect.
04/2001-12/2002 CashierforRendells2025 W. Ben White (512)443-3083 Scans items,requestsprice
checks,honorsappropriate coupons,collectspaymentandgiveschange asappropriate.Responsible
for countingcontentsof cash registerdrawerat the endof eachshift.May bag itemsorperformother
dutiesasneeded. Helpscustomersthroughthe paymentoptionsavailableandmakeschange if
needed.Anycustomerspurchasingalcohol ortobaccoproductshave to gettheirID's checked, When
baggersare unavailable,asupermarketcashiermayhave toassista customerbagtheirgroceries.
Responsible forcleaningstation,andthrowingtrash.
In some cases, a supermarket cashier may need to handle exchanges and returns. If this is the case, a
supermarket cashier evaluates the condition of the returned merchandise, determine the type of
payment use, then goes through the needed procedures to refund the money, offer credit or assist with
an exchange.

3. Receive paymentbycash,check,creditcard,vouchers,or automaticdebits.Issue receipts,refunds,
credits,or change due to customers.Assistcustomersbyprovidinginformationandresolvingtheir
complaints.Countmoneyincashdrawersat beginningof shiftstoensure the amountsare correctand
that there isadequate change.
EDUCATION
GED, TexasEducationAgency09/28/2007
LINCENSES/CERTIFICATES/AWARDS/OTHERINFORMATION
07/08/2014 Certificate of appreciation710th
Brigade SupportBattalion3rd
Brigade Combatteam10th
MountainDivision(LI)