Wanda M. Matthews has over 10 years of experience in customer service roles. She has a Bachelor's degree in Organizational Leadership from Robert Morris University. Her skills include customer service, communication, and basic computer skills like MS Word. Her work history includes roles as a companion aide, administrative assistant, customer service representative, and marketing roles where she assisted clients and sold services.

1. Wanda M. Matthews
Columbia, MD • 410.269.9304 • wmatthews7277@yahoo.com
SKILLS
Customer Service: Over ten years of experience providing excellent customer service in a
variety of fast-paced settings
Communication: Excellent verbal, written, interpersonal, and presentation skills
Computer Skills: MS Word
EDUCATION
Robert Morris University, Moon Township, PA
Bachelor of Science in Organizational Leadership, December 2011
GPA 3.38
EXPERIENCE
Companion/Aide
Howard County Parks & Recreation, Columbia, MD
• Actively/responsibly supervised person(s) to whom assigned
• Coordinated with program director to adapt activities
• Assisted disabled individual(s) in accessing all facets of programmed
• Maintained proper behavior protocols and enforced all rules
• Used task analysis approach for activities
• Communicated daily/weekly with parents/leaders/teachers
Administrative Assistant/Volunteer
Alaska Workers Association, Anchorage, AK
• Recruited members into the association
• Greeted visitors and clients
• Answered phone lines
• Maintained detailed filing system
• Performed general clerical duties
• Supported staff in assigned work
Racker
Anomatics, Newark, OH
• Oversaw the production of metals through multiple conveyors
• Managed quality control inspections
Customer Service & Advertising/Publishing Consultant
Spherion/AAA, Heathrow, FL
• Contacted clients for submission of internet photo gallery artwork and corresponded by phone and/or email
to answer questions and/or concerns and close deals
• Negotiated pricing and handled national contracts for internet photo gallery artwork
Customer Service/Administrative Support
Spherion/Del-Air, Lake Mary, FL
• Served as liaison between customer base and service technicians
• Provided administrative support for senior management and maintained accurate clientèle records
• Set appointments for installation and maintenance of A/C units

2. Wanda M. Matthews 410.269.9304 Page 2 of 2
Customer Service/Sales
Great Southern Water Treatment, Longwood, FL
• Provided detailed information and customer service regarding an array of water treatment options
• Closed sales on multiple types of complex water treatment systems
• Followed-up with clientèle to ensure timely installation and complete customer satisfaction
Customer Service/Marketing
Bell Atlantic, Pittsburgh, PA
Assisted and trained new and existing clientèle with their telecommunications needs
• Marketed and obtained new clientèle
• Sold and programmed telecommunication services and equipment
• Completed customer requests, service orders, and billing inquiries