1. Meghan A. Lavigueur
3004 Chilly Nights Ave.
North Las Vegas, NV 89031
Cell: (702) 908-7344
meghanannalyse@gmail.com
OBJECTIVE_________________________________________________________________________________________
To attain employment with a progressive company in order to demonstrate proven abilities in administrative, clerical, customer
service and problem solving skills. I am interested in furthering my education in Business Development, Computer Technology, and
Customer Service skills.
SKILLS_____________________________________________________________________________________________
 Microsoft Office (Word, Excel, Outlook) - Intermediate experience
 Type 108 WPM and 10 Key
 Build computers
 Troubleshoot Android/iOS/Windows Phone issues for customers
 Data transferring between different devices
 Troubleshoot Windows/Mac/Linux problems, Hardware issues and installation
EMPLOYMENT HISTORY______________________________________________________________________________
July 2014 – January 2016 GoWireless Inc. (Verizon Premium Retailer)
Customer Solutions Specialist Call Center Team Lead
 Inbound and outbound calling with assisting with new and current plans, promotions and
products.
 Assisting with 5 Star Campaigns to ensure customers are satisfied with services made in store
and online.
 Assisting with new and existing insurance claims.
 Assist customers with questions regarding their account including data usage, upgrades and
other related questions.
 Assistingwith orders in and out of store locations with reaching out to customers and resending
products via USPS and UPS.
 Utilize RQ4 and Salesforce to collect customer information.
 Assisting with Apple Map, Bing, and Google listings.
 Led team with scheduling, technical questions, and trained colleagues on different projects.
December 2013 – July 2014 Mybullfrog.com (now known as GoWireless Inc.) (Verizon Premium Retailer)
Sales Representative
 Assisted customers with bill pays, questions, and provide feedback.
 Assisted customers with new and current merchandise.
 Selling new merchandise to customers, changing and updating profiles, and selling eSecuritel
insurance and other offers to upsell current transactions.
August 2013 – November 2013 AT&T Retailer (Telecomm Wireless Communications)
Sales Representative
 Assist customers with bill pays, questions, and provide feedback.
 Assist customers with new and current merchandise.
 Selling new merchandise to customers, changing and updating profiles, and selling Mobile
Protection and other offers to upsell current transactions.
March 2013 – May 2013 Creative Kids Learning Center
Temporary Substitute

2. July 2012 – February 2013 Emergency Restoration Experts
Administrative Assistant/Estimator/Collections
 Answered phone calls and assisted customers with appointments and questions.
 Answered and made calls with insurance companies about claims.
 Used Xactimate for creating estimates for Mitigation and Repairs.
 Made calls/emails/mailers for customers that were in collections to try and collect any monies
owed.
January 2012 – July 2012 Office Depot
Customer Service Specialist
 Assisted customers with finding items, cashing their purchases out.
 Assisted customers with troubleshooting their computers and fixing them.
 Installed new hardware or software to current or new purchases for customers.
 Worked in Copy and Print Depot, created business cards, stamps, and made customer copies.
June 2010 – August 2010 Global 360
Prepper
 Prepared Paperwork for District Attorney’s Office to be Electronically Scanned.
July 2008 – September 2008 Nevada State Bank
Teller / Customer Service
 Assisted Clients with their Accounts, Withdrawals, and Deposits.
September 2006 – December 2007 Pep Boys Auto
Cashier / Sales Representative
 Assisted customers with finding items, cashing their purchases out.
 Assisted at the parts counter to find different parts for customers.
February 2006 – August 2006 Dollar Tree Stores
Cashier
 Assisted customers with finding items, cashing their purchases out.
November 2005 – July 2008 Joe’s Signs
Shop Technician
 Manufacture of Signs, Banners etc.
 Administrative Assistant/Clerical
EDUCATION________________________________________________________________________________________
Academy of Individualized Study (2005 – January 2006)
 Acquired Standard High School Diploma.
Area Technical Trade Center (2004 – 2005)
 Majored in Electronics, Computer Networking, and also obtained certificate.
Chaparral High School (2002 – 2003)
 Majored in Computer Technology (Cyber Corps).