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STEWART, CATHERINE O’NEAL
12200 Oakwood View Dr Apt 201 Raleigh,NC 27614 | cosstewart@gmail.com |919-621-
2319
OBJECTIVE To enable my employer to be as successful as theypossiblycan while helping others
achieve their goals as well.
SKILLS & ABILITIES -Proficientin Microsoft Office including Excel.
-Have served as a Certified Associate Mentor
-Have assisted in the planning and running ofcompany events and activities.
EXPERIENCE CUSTOMER SERVICE LULU AVENUE MORRISVILLE, NC 27560
MARCH 2015-PRESENT
-Processed orders for Style Advisors and their customers.
-Assisted with issuing refunds when needed,answered questions regarding products, and
helped Style Advisors grow their businesses.
-Assisted with the company’s annual conference.
-Job is ending because the companyhas been sold.
CUSTOMER SERVICE SENIOR ASSOCIATE QBE MORRISVILLE, NC 27560
SEPTEMBER 2010-MARCH 2015
-Answered property insurance and propertytax related questions for customers ofthree
different clients.Issued both insurance and tax payments for their customers when
applicable. Maintained an average quality score of 97% or above.
-Served as a Certified Associate Mentor for new associates and also assisted with training
of current associates to improve quality. Also served on the activities committee for the site.
-Earned IPR Award for performance for end of year 2011.
EDUCATION MEREDITH COLLEGE RALEIGH, NC
B. A. 1996 POLITICAL STUDIES
COMMUNITY
SERVICE
RONALD MCDONALD HOUSE OF DURHAM AND WAKE DURHAM, NC
-GuestServices volunteer for 3 hours a week from February 2015- present.
REFERENCES Erin Barker- 919-264-2386
Michelle Jones- (954) 798-4582
Phyllis Stalker- 919-323-6986
PAGE 2

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Resume

  • 1. STEWART, CATHERINE O’NEAL 12200 Oakwood View Dr Apt 201 Raleigh,NC 27614 | cosstewart@gmail.com |919-621- 2319 OBJECTIVE To enable my employer to be as successful as theypossiblycan while helping others achieve their goals as well. SKILLS & ABILITIES -Proficientin Microsoft Office including Excel. -Have served as a Certified Associate Mentor -Have assisted in the planning and running ofcompany events and activities. EXPERIENCE CUSTOMER SERVICE LULU AVENUE MORRISVILLE, NC 27560 MARCH 2015-PRESENT -Processed orders for Style Advisors and their customers. -Assisted with issuing refunds when needed,answered questions regarding products, and helped Style Advisors grow their businesses. -Assisted with the company’s annual conference. -Job is ending because the companyhas been sold. CUSTOMER SERVICE SENIOR ASSOCIATE QBE MORRISVILLE, NC 27560 SEPTEMBER 2010-MARCH 2015 -Answered property insurance and propertytax related questions for customers ofthree different clients.Issued both insurance and tax payments for their customers when applicable. Maintained an average quality score of 97% or above. -Served as a Certified Associate Mentor for new associates and also assisted with training of current associates to improve quality. Also served on the activities committee for the site. -Earned IPR Award for performance for end of year 2011. EDUCATION MEREDITH COLLEGE RALEIGH, NC B. A. 1996 POLITICAL STUDIES COMMUNITY SERVICE RONALD MCDONALD HOUSE OF DURHAM AND WAKE DURHAM, NC -GuestServices volunteer for 3 hours a week from February 2015- present. REFERENCES Erin Barker- 919-264-2386 Michelle Jones- (954) 798-4582 Phyllis Stalker- 919-323-6986