2. • Change management is a systematic method to transition
individuals from a current mode of operation into a new
one.
• Because change is so common in the business world today,
effective change management skills are necessary for a
business to succeed.
• Change management skills include leadership development,
marketing and sales abilities, and communication abilities
4. Personal resilience
• In cost-reduction initiatives managers lose valued colleagues
and team members and have to learn quickly how to work
with fewer people and resources.
• Providing support to colleagues, peers and senior managers is
an important part of keeping them effective through major
change.
5. Trust-building
• The speed of change is normally directly proportional to the
level of trust people have in their managers.
• People look to their manager for information on how a
change is going to affect them.
6. Networking
• Building networks of trust with other managers is essential to
enable line managers to support themselves and to implement
the details of change effectively.
• These networks can help bring problems to the surface earlier.
7. Coaching
• Managers needs coaching skills to deal with the individuals
who are struggling with change and they need to understand
that people react to change in different ways.
• Managers also need to recognise their own reactions to change
and to be coached to ensure they maintain personal resilience.
8. Forcing clarity
• When the details of the change are worked out, leaders need
managers who will help to shape the change and work out
the ideas.
• While the ability to deal with uncertainty is an important
capability, it is better to force clarity as early as possible.
9. Managing others uncertainty
• Most resistance to change is resistance to uncertainty, and
managers that force clarity help staff cope with change.
• The best managers act as strong leaders, explaining why
the uncertainty is necessary, what action is being taken and
when it will be resolved.
• They also coach people sensitively to help them handle the
uncertainty
