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Managing change: from pain to gain | Talent Connect Anaheim


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William Leahy, Customer Success Consultant, LinkedIn
Nicholas Stannard, Manager, Customer Success, Sale, LinkedIn

Change is hard, but it doesn't have to be painful. Navigating from aware to engaged takes time, but don't lose your hair over it. Change can be managed smoothly through inspiring your team, launching thoughtfully, measuring results, and rewarding creatively. Never underestimate the power of a small win.

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Managing change: from pain to gain | Talent Connect Anaheim

  1. 1. Managing Change: From Pain to Gain Talent Connect 2015
  2. 2. You’re Good Company Will Leahy Customer Success Consultant Nick Stannard Manager, Customer Success
  3. 3. How did that make you feel?
  4. 4. To improve is to change; to be perfect is to change often. Winston Churchill
  5. 5. Change Management helps: • Reduce disruptions to people and business • Drive intended behavior What is Change Management? Remove barriers: • How could this fail? • Connect change to the broader mission and vision – WIIFM? Managing change should be about helping your people understand the organizational changes and the value received from transforming the business
  6. 6. What is a Change Agent? What do Change Agents do? • Change agents encourage employees to support the transformation in their daily actions, behaviors, and attitudes • Change agents take initiative, remain positive, & employ empathy Why is a change agent important? • Projects require employee commitment for success and leaders • Play a critical role in engaging employees and gaining employee commitment and buy-in • Who will guide people through the change curve?
  7. 7. Change Across the Transformation Performance Time “The Valley of Despair”
  8. 8. Change frameworks can be overly complex…
  9. 9. Navigating Through Change Management 1. Inspire – Get People Excited 2. Educate – Drive Understanding 3. Measure – Track Success with Data 4. Reward – Reinforce Positive Behaviors Manage change and drive adoption in 4 easy steps…
  10. 10. Theory in Practice Inspire Educate Measure Reward • Have a senior leader kick off the initiative in a town hall meeting • Host a contest for team that comes up with the best change slogan • Connect the change to the mission, vision, & values of the organization • Have a “kick-off day” for the change dedicated to learning and practicing • Post important collateral on an internal micro-site or wiki • Clearly define exactly what success looks like • Define 3 quantifiable measures to asses adoption and progress on goals • Send the top adopter on a weekend vacation • Recognize top adopters during a team meeting and promote them
  11. 11. Change Across the Transformation Performance Time “The valley of despair”
  12. 12. ©2015 LinkedIn Corporation. All Rights Reserved.