Managerial skills


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Managerial skills

  2. 2. INTRODUCTION Skills required for managers.
  3. 3. CONCEPTUAL SKILLS • Ability to visualize • Includes creative, analytical and innovative skills • Identify the problems and not symptoms • Helps manager to fix goals • Conceptual skills are mostly required by the top-level management because they spend more time in planning, organising and problem solving.
  4. 4. HUMAN RELATIONS SKILL Also known as interpersonal skills Ability to work with people Helps managers to understand, communicate and work with others It helps managers to motivate, lead and develop team spirit Required at all levels of management Required by managers to interact
  5. 5. TECHNICAL SKILLS Ability of the manager to make use of equipments, machinery and techniques Required more at the operational level of management It is connected with performing a specific task
  6. 6. INTERPERSONAL SKILLS • Interpersonal skills are also crucial soft skills • Required for effective social communication • Empathy, sensitivity, polite apology for interrupting someone with words such as ‘excuse me’, ‘would you please clarify this point’, ‘would you mind telling us something here’, are the polite and warm expressions which go a long way in promoting and sustaining human relationships.
  7. 7. • Johnson defines interpersonal skills as the “sum total of your ability to interact with other people”. • When you understand and accept your responsibilities and appreciate others’ responsibilities in a team you get qualified to work with others efficiently and harmoniously. There will be differences of opinion in social and official situations but interpersonal skills patch them up keeping in mind the ultimate objective-accomplishing the goal and reaching the objective.
  8. 8. FORMAL INTERPERSONAL SKILLS Greeting Enquiry Demonstrating respect Acknowledgement
  9. 9. HOW TO DEVELOP INTERPERSONAL SKILLS • Recognise and appreciate differences • Empathise • Be an active listener • Ensure harmony among various communication elements
  10. 10. MANAGERIAL SKILLS REQUIRED FOR A MANAGER • Communication skills • Leadership skills • Decision making skills • Problem solving skills • Administrative skills
  11. 11. INTERPERSONAL COMMUNICATION o Interpersonal communication is exchange of messages between two or more than two persons (usually a limited number).
  12. 12. CHARACTERISTICS OF INTERPERSONAL COMMUNICATION Limited number of participants A blend of verbal and non verbal elements Immediate feedback Inevitability A contextual phenomenon A complex phenomenon
  13. 13. IMPORTANCE OF INTERPERSONAL COMMUNICATION Getting/giving information Essential to team work Problem solving Resolving conflicts Leadership Networking
  14. 14. NEGOTIATION SKILLS Negotiation is a process of cooperating with others to come to an agreement It also a means of getting what you want from others with diplomacy and mutual understanding Negotiation is widely practiced in business circles, clients of almost all fields, colleges, business houses, trade circles, houses, etc.
  15. 15. WHY NEGOTIATION? • Global workforce mobility • Corporate restructuring • Diversified workforce • Global service sector economy
  16. 16. TRAINER SKILLS Listening Being at peace with silence Speaking only when need to Being comfortable challenging others Being authentic Taking risks Not getting attached to an outcome Knowing that you are not always the expert
  17. 17. CONFLICT RESOLUTION • Conflict resolution is conceptualized as the methods and processes involved in facilitating the peaceful ending of conflict. • The term conflict resolution may also be used interchangeably with dispute resolution • the concept of conflict resolution can be thought to encompass the use of nonviolent resistance measures by conflicted parties in an attempt to promote effective resolution
  18. 18. MARKETING SKILLS • Perception is everything • Frame your way out of it • Tell a compelling story • Create more value than you capture • Everyone has one goal-growth • Content is king for creativity • Be gentle and constructive with your feedback. • If you don’t listen to me, I’m not lifting a finger • Help others create meaning
  19. 19. PROFESSIONAL SKILLS • Professional in the way of thinking • Expert in particular way of thinking • Review on the particular skills
  20. 20. VERTICAL THINKING AND LATERAL THINKING Under vertical thinking we produce ideas by proceeding along a continuous logical path from one piece of information to the next. Proceeding in this way one can fairly readily determine when one has reached the objective of the exercise. Lateral thinking is a haphazard and almost illogical progression towards a solution to a problem. Lateral thinking is an approach for breaking away from the mind’s logical patterning to create the attitude necessary to generate new ideas.
  21. 21. CREATIVE THINKING Creativity is something that one comes across every day. Wertheimer suggested that creative thinking involved breaking down and restructuring our knowledge about a phenomenon in order to gain new insights into its nature. The background of creative thinking is fact finding, idea finding and solution finding.