1. Terri R. Taylor
808 Warfield Place
Lexington, KY 40505
(859) 420-7949
tseptember9@hotmail.com
PROFESSIONAL SUMMARY
Self-motivated, customer oriented, enthusiastic, and driven Business Analyst with more than 15 years
of experience in Medicaid and Medicare billing, Health Care enrollment processing with Front and
Backend Healthcare systems. Strong working knowledge of the Affordable Care Act and the
implementation of the law in the state of Kentucky.
Experience in Community Mental Health, implementing two generations of EMR systems across seven
counties of offices and providers; working closely through all phases of workflow design, technical
requirements, and document design. Training end users and providing ongoing support post go live.
I possess a working knowledge of Business Analytics, Financial Reporting, Banking Regulations, and
Live Product Demonstrations.
Administrative Skills
Gathering Business / Technical Requirements,
Developing Work Plans
System Integration Testing
User Acceptance Testing
Medicaid, Medicare, and Insurance Billing
Database Administration
Executive Management
Policy Analysis, Recruiting, and Risk Management
Agile Workflow Environments
TECHNICAL SKILLS
Microsoft Office- Access, Excel, PowerPoint, Publisher, and Word
SkillSoft
Version One
Microsoft Visio-Process flow diagrams
Electronic Medical Records-CMHC, NetSmart, NextGen, and CUP
Reporting Tools-Business Objects, Crystal Reporting,
Knowledge of: SDLC, Software Development Life Cycle
TFS Testing Management System

2. Terri R. Taylor
808 Warfield Place
Lexington, KY 40505
(859) 420-7949
tseptember9@hotmail.com
PROFESSIONAL EXPERIENCE
TEK Systems- Cincinnati, Ohio October 2015-Currrent
Business Analyst-US Bank
Lunken Park
• Overseeing the Planning, developing, and implementing of Software Development Projects
• Maintaining communication between vendors and all levels of organization staff
• Facilitating Team Meetings as the Lead Training Business Analyst
• Preparing, reviewing, and analyzing project implementation documents
• Tracking Agile Project Development using Version One Software
• Providing Monthly Backlog Grooming
• Maintaining and Producing Fact Sheets
• Providing monthly Product Demonstrations for Project Stakeholders
TEK Systems- Louisville, KY May 2014-June 2015
Business Analyst-CHFS MEMS
• Planning, developing, and implementing end user training for Software Development Projects
• Maintaining communication between vendors and all levels of organization staff
• Facilitating Team Meetings as the Lead Training Business Analyst
• Preparing, reviewing, and analyzing project implementation documents
• Attending and actively participating in JAD Sessions for the Kentucky Health Benefit Exchange
(KHBE) and The Medicaid Waiver Management Application
• Actively monitored the SDLC for MWMA and Partner Portal Application Tools.
• SIT, UAT, and regression testing of newly adopted applications and tools including Medicaid
Waiver Management Application (MWMA) and Department of Medicaid Partner Portal
Application
• Writing and mapping user stories to test cases in TFS during SIT testing for the Partner Portal
Application Tool
• Providing Call Center Training for MWMA and Partner Portal Application Tools
• Effectively negotiating training proposal contracts with Eastern KY University (EKU) and
Kentucky Train to meet training requirements for MWMA and Partner Portal Application Tools
• Providing pre and post user support, implemented, maintained and responded to end user
correspondence via the MWMA and Partner Portal email box.

3. Terri R. Taylor
808 Warfield Place
Lexington, KY 40505
(859) 420-7949
tseptember9@hotmail.com
Kentucky Commission for Children with Special Health Care Needs – Lexington, KY
Jan. 2012 – April 2014
Health Program Administrator
• Coordinating Health Care Services among multiple public health agencies serving children and
youth
• Performing personnel duties such as recruitment, interviewing, hiring, training and evaluation
• Conducting and administering fiscal operations
• Planning and implementing program / project budgets
• Maintaining communication between all levels of organization personnel
• Federal grant performance and financial reporting
• Attending interdepartmental functions, conferences and staff meetings
• Reviewing and analyzing facility activities
• Improving service utilization
• Planning and implementing training programs and services
Seven Counties Services Inc. – Shelbyville, KY Nov 2000 – Dec 2011
Administrative Manager/ IT Coordinator
• Serving as the Business Analyst for the Rural Division of Seven Counties Services Inc.
• Functioning as the liaison between the customers and the software development team for health
insurance enrollment, claims processing and claims forms applications
• Directly participating in the selection, planning, training, and implementation and go live of two
electronic medical records development projects.
• Gathering Functional and Technical Requirements from Customer Vendor Management Teams.
• Working closely with IT Program Managers to aid in designs of system processes.
• Creating test plans and test cases and perform User Acceptance Testing.
• Designing, testing and implementing new lines of business.
• Training staff on use of new programs. Writing queries to aid quality staff when performing
research.
• Interacting with customer to document enhancements, and software trouble shooting.
• Writing user manuals.
• Training staff on use of new programs.
• Providing end user support.

4. Terri R. Taylor
808 Warfield Place
Lexington, KY 40505
(859) 420-7949
tseptember9@hotmail.com
EDUCATION
Sullivan University
Master of Science in Cyber Security
September 2015- Current
48 Credit Hours 3.5 GPA
EDLD-Western Kentucky University
Fall 2013-2015
Education Leadership Doctorial Program
32 Credit Hours
GPA: 3.75
MBA-Campbellsville University
June 2009-July 2011
Degree: Master of Business Administration (MBA)
Health Program Administration
GPA: 3.75
BA-Kentucky State University
1997-1998
2007-2009
Degree: Bachelors of Arts in Child Development and Family Relations (BA)
Departmental Honors GPA: 3.68