This curriculum vitae is for Patricia Mooke Ngobe. She has over 15 years of experience in administration roles. Her education includes completing matric in 1996 and currently studying for a Bachelor of Commerce in Human Resources Management from UNISA. She has strong Microsoft Office skills and payroll administration experience. Her work history includes roles in customer service, administration, and payroll processing at companies like Vector Logistics, Tiger Brands, and First National Bank. She is proficient in English, Zulu, Sotho, and Afrikaans.

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CURUCULUM VATAE

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PATRICIAMOOKE NGOBE
Patricia Mooke Ngobe
PERSONAL DETAILS
Name & Surname: Patricia Mooke Ngobe
Contact Information: 0626864847 / 0829354666
Work No: 011-018-3373/ 3368
Email: patricia.ngobe75@gmail.com
petrician@vectorlog.com
Id Number: 7306270463080
Address: 148 Mnonjaneni Section Tembisa 1632
Drivers License code 08
Languages:
 English write, speak & read
 Zulu home language
 Sotho write & speak
 Afrikaans write & read

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EDUCATIONAL HISTORY
School Attended: Kempton College
Standard Passed: Standard 10
Matriculated: 1996
Subjects:
 English
 Zulu
 Afrikaans
 Biology
 Physical Science
 Mathematics
CORE COMPETENCIES
MS Word, Excel, PowerPoint, SAP, Office Outlook,
Teamwork, good writing skills, client oriented, customer focused, Cooperative and Good
Time Management
Extra Mural Activity
 Learning
1. COURSES COMPLETED
Name of Institution: Softline VIP Payroll Academy
Duration: 09 November 2009- 15 December2009
Course: VIP Payroll Administration
Subjects:
 Theprocedures followed in a payroll office
 Adding new employees
 Earning and deduction input
 Fringe benefits
 Leave input
 ThirdParty payments and exports
 Thebasics of Fringe Benefits
 Payroll Reporting
 South African Payroll Legislation
 Introduction to Retirement Funding Income
Name of Institution: Softline Payroll VIP Academy
Duration: 09 November 2009 – 15 December2009
Course: VIP Payroll Administration
Subjects:
 Taxas applicableto payroll administration
 Maintaining the payroll system
 Earning Definitions
 Deduction Definition
 Access Control

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 Batch Layouts
 General Ledge Interface
 Methods of Calculation
 Advanced BCEA remuneration Calculations
 Advanced Retirement Funding Income calculations
 Detailed explanation of Retirement FundingIncome and
Adjustments
 Taxyear-end reconciliation
2. COURSES COMPLETED
Course Completed Institution Year Completed Duration
Communication Wits University 19 September 2009 4 Months
Certificate
Professional Receptionist Kelly Green-Oaks College 20 April 2000 3 months
Certificate
Audio Visual Communication Thuthuka Casting Agency 20 December 1997 3 months
Certificate
Data Capturing Quest Computer Skills Centre 19 July 2001 1 month
Certificate
Secretarial Diploma Quest Computer Skills Centre 21 September 2001 3 months
Certificate
3. COURSES COMPLETED
Name of Institution: University of South Africa
Course: Labour Relations Management ( Macroperspective &
Microperspective)
Qualification: NQF Level 6
Year: December 17.01.2012
 CONCEPTUAL AND CONTEXTUAL PERSPECTIVES
AND ISSUES:
 THE FORMAL FRAMEWORK GOVERNING LABOUR
RELATIONS IN SOUTHAFRICA:
 PUSHING BOUNDARIES: INTERACTIONAL AND
INTERNATIONAL DYNAMICS AND ISSUES:
 MANAGING THE MAINLY DIVERGENT INTERESTS
AND CONFLICT DYNAMICS:

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 MANAGING FOR MORE COMMONGROUND:
BUILDING CONSTRUCTIVE WORKPLACE
RELATIONS:
 TOWARDS TOTALQUALITY LABOUR RELATIONS
(TCLR):
 HOLISTIC AND STRATEGIC PERSPECTIVES AND
CHALLENGES:
CURRENT STUDIES
Name of Institution: University of South Africa
Course: Bachelor Of CommerceHuman Resources Management-
Undergraduate(1st year)
Subjects:
o Intro to economicsand management 1A( complete)
o Intro to economicsand management 1B ( complete)
o Business management1A( complete)
o Business management1B (complete)
o Individual labour law ( complete)
o Microperspective: Labour relations management
(complete)
o Macroperspective: Labour relations management
(complete)
o Industrial and Organizational Psychology ( In progress)
o Intro to human resource management ( In progress)
o Financialaccounting ( In progress)
o Personality in the work context ( In progress)
EMPLOYMENT HISTORY
Company Name: Vector Logistics
Position: Administration Clerk
Department: Vector Cold Storage- Distribution (Subsidiary of Rainbow)
Duration: 03 May 2010 - current
Industry: FMCG
1. Duties:
 Attending to all daily administration duties of stock movement in
the Warehouse
 Assist on processing customer orders and billing of customers
for stock handling and storage

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 Improving productivity and reduction of claimsqueries in order to
achieve the operational objectives.
 System Clearing ZGIT on SAP and report all stock shortages,
Verification of physical counts against SAP (stock take)
 Follow up on outstanding claims and provide feedback on a daily
basis
 Handling all relevant procedures for scanning POD’s, invoices,
CHEP Notes, Delivery Notes, and send/e-mail to a Processing
Plant Manager.( Rainbow)
 Scan and send all the documentation of service rendered to
Rainbow
 Attend meetings and interact with external service providers
 Provide relevant support to a Logistics Manager, Warehouse
Manager & Warehouse Controllers to ensure team objectives
are achieved.
 Provide daily reports on outstanding claims
 Exchange relevant information in person, in writing, or by
telephone or e-mail.
 Prepare for and assist with special events- wellnesday
 Maintaining a filing system for the retrieval of documents for
Audit purposes
 Dealing with customer complaints and making a point that it is
resolved
2. Duties: Basic HR Functions & Payroll for the Department-
 Updating employees Hours using BESTime: Blick SA ( Time and Attendance)
 Finger enrolment for accesson Site
 Loading of work schedules
 Process changes to work schedules
 Allocate access areas using EOH system
 Daily updating of time and attendance
 Make pre-sign off report available to staff
 Attend to pay queries
 Communicateall changes on pay run to payroll Department
 Extracting any interim report as might be required
 Complete and submit attendance register and overtime worked on a weekly basis
 Monitor employee’s time keeping and report any possible concernsto relevant
departments
 Filing of documents and Reports
 Respond to staff requests for information- leave status
Company Name: TigerBrands Head-Office (through Cozens recruitment services)
Position Held: Admin Clerk (temporary)
Duration: 10 December 2008 to 16 July 2009
Duties:
 Data Capture of credit claimsfor Retailers and Wholesalers Customers
 File Direct –Printing of claimsand invoices

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 Batching, compilea spreadsheet for all the claimsand the value and dispatch
claimsto the Customer Manager
 Updating and maintaining the TrackingDocument of all claimssent out,
processed and received back
 Accurately process valid claimswhen received from the Customer Manager
 Maintaining a filing system for the retrieval of claims for audit purposes
 Checking the claimsscanned from File Directory (scan File)
 Dealing with customer complaints, relating and making a point that it is
resolved
 JD Edwards
 Microsoft office excel
 Reconciliation
Company Name: First National Bank
Duration of Employment: 27 June 2007 – 28 February 2008
Position Held: Administration Assistant Manager
Duties:
 Reporting to the Administration Manager
 Ensuring that the consultants adhere to the procedures in terms of opening
accounts, customer service and acceptanceof valid documents from the
clients
 Referring all the daily print-out of services rendered to the Admin Manager to
be checked and signed
 Ensuring customer needs and expectations are understood and exceeded
 Processing the customer’s requests in an efficient and caring way
 Dealing with customer complaints, relating and making a point that it is
resolved
 Building and maintaining, enduring and rewarding relationships with
customers and ensuring that the bank brand values are practiced
 Executing activities within risk and compliancerequirements i.e. Fica
compliance& Preventing Fraud
 Managing and controlling all branch administrative duties and accounting
procedures that are set out in the process guide or Golden rules
 Closing and opening of accounts
 Updating of customer’s names, addresses and contact numbers on the
system
 Adhering to all banking procedures and policies.
 Maintaining a filing system for the retrieval of print-outs for audit purposes
Company Name: First National Bank
Duration of Employment: 08 August 2003 –30 June 2007
Position Held: Customer Service Representative
Duties:
 Customer service
 Sales
 Client liaison

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 Opening of accounts, i.e., business, companies, chequeaccounts ,smart
accounts , savings, investments and forex
 Dealing with customer complaints and queries
 Personal loans
 Home loans
 Applications for credit cards and petrol cards
 Wills
Company Name: First National Bank
Duration of Employment: 01 July 2002 – 30 July 2003
Position Held: TransactionTeller
Duties:
 Customer Service
 Processing of Deposits and Withdrawals
 Cashing Cheques
 Change Requisitions
 Handing of interim Statements
 Prepare treasury for Treasury Custodian
 Balance Cash
Company Name: First National Bank
Duration of Employment: 11 November 2001 – 31 May 2002
Position Held: Receptionist
Duties:
 Mailing& filing
 Faxes
 Ensure all parcels and mail are recorded and distributed on a
daily basis.
 Sorting of Cheques
 Customer Service
 Payment of company’s accounts i.e. Rent and TelephoneBill
Company Name: Jet Clothing Company
Duration of Employment: 18 September 1997- 11 October 1999
Position Held: Cell phone Consultant
Duties:
 Switch Board Operator
 Faxes
 Dealing with customers cellphones,
Insurance claimsand queries
 Customer service
 Sales

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REFERENCE
Neo Moloantoa
Company: Vector Logistics
Contact No: 011-018-3371/0825708628
Position Held: Admin Controller
Maureen Peterson
Company: First National Bank
Position Held: Relationship Manager
Contact No: 011-873-3726