10 PROPOSAL AND MARKETING PLAN subtitle text here Company Name Street Address City, ST ZIP Code Phone Email The Waterfront Community Connection Outline Initially we want to focus on assisting in the recovery from mental and behavioral health problems, helping consumers cope with addictions, find housing, and recover from the impacts of trauma and violent victimization. We also want to include the delivery of services to children, families, transition-age youth and a focus on treating high-risk individuals and finding supported employment for those ready to work. We will eventually dedicate an area to providing integrated primary and behavioral care, which will allow consumers to receive all of their care without disruption and with the greatest possible continuity. The Waterfront Community Connection Community Connection will want to be the cutting edge of behavioral health care and treatment and gain national recognition for our clinical innovations.  Mission Our mission is to provide behavioral health, residential services, and primary health care coordination for marginalized and disenfranchised women, men, youth, and children living in Jefferson County, many of whom are coping with challenges including mental illness, addiction, and the aftermath of trauma and abuse.  Together, The Waterfront Community Connection is changing lives; we invite you to join us. The Waterfront Community Connection values: · Quality: We deliver quality in all that we do. · Innovation: We are constantly innovating as we strive to be leaders in our field. · Respect: We treat all consumers and staff with respect and dignity. · Equity: We reward quality work equitably for all employees. · Integrity: We behave with integrity, acting always, and only, in accordance with our care values. THE WATERFRONT COMMUNITY CONNECTION BELIEVES: · People and systems can change and grow · Relationships are important vehicles for growth · People have the right to ask for what they need · People deserve dignity and respect · Treatment should be delivered in the most efficient manor for as long as necessary · Our work matters and there is hope for the future Our Team will consist of the following: · Chief Executive Officer · Chief Operating Office · Chief Clinical Officer · Chief Human Resources Officer · Chief Administrative Officer · Chief Compliance Officer · Chief Operating Officer will lead the operational aspect of the center as well as assist in the advancement of The Waterfront Community Connection as a leader in the field of behavioral health and residential services by developing strategic community partnerships and launching new initiatives. Additionally, the COO will oversee the Clinical Housing Department · Chief Clinical Officer and Chief of Clinical Innovation will lead every aspect of the clinical part of the center as well as projects that focus on consumer empowerment, trauma recovery, hom ...

1. 10
PROPOSAL AND MARKETING PLAN
subtitle text here
Company Name
Street Address
City, ST ZIP Code
Phone
Email
The Waterfront Community Connection
Outline
Initially we want to focus on assisting in the recovery from
mental and behavioral health problems, helping consumers cope
with addictions, find housing, and recover from the impacts of
trauma and violent victimization.
We also want to include the delivery of services to children,
families, transition-age youth and a focus on treating high-risk
individuals and finding supported employment for those ready

2. to work.
We will eventually dedicate an area to providing integrated
primary and behavioral care, which will allow consumers to
receive all of their care without disruption and with the greatest
possible continuity.
The Waterfront Community Connection Community Connection
will want to be the cutting edge of behavioral health care and
treatment and gain national recognition for our clinical
innovations. Mission
Our mission is to provide behavioral health, residential
services, and primary health care coordination for marginalized
and disenfranchised women, men, youth, and children living in
Jefferson County, many of whom are coping with challenges
including mental illness, addiction, and the aftermath of trauma
and abuse.
Together, The Waterfront Community Connection is changing
lives; we invite you to join us.
The Waterfront Community Connection values:
· Quality: We deliver quality in all that we do.
· Innovation: We are constantly innovating as we strive to be
leaders in our field.
· Respect: We treat all consumers and staff with respect and
dignity.
· Equity: We reward quality work equitably for all employees.
· Integrity: We behave with integrity, acting always, and only,
in accordance with our care values.
THE WATERFRONT COMMUNITY CONNECTION
BELIEVES:

3. · People and systems can change and grow
· Relationships are important vehicles for growth
· People have the right to ask for what they need
· People deserve dignity and respect
· Treatment should be delivered in the most efficient manor for
as long as necessary
· Our work matters and there is hope for the future
Our Team will consist of the following:
· Chief Executive Officer
· Chief Operating Office
· Chief Clinical Officer
· Chief Human Resources Officer
· Chief Administrative Officer
· Chief Compliance Officer

4. · Chief Operating Officer will lead the operational aspect of the
center as well as assist in the advancement of The Waterfront
Community Connection as a leader in the field of behavioral
health and residential services by developing strategic
community partnerships and launching new initiatives.
Additionally, the COO will oversee the Clinical Housing
Department
· Chief Clinical Officer and Chief of Clinical Innovation will
lead every aspect of the clinical part of the center as well as
projects that focus on consumer empowerment, trauma recovery,
homelessness, addictions, de-institutionalization, and person
centered care, mental health recovery, transition aged youth,
and justice system involvement.
· Chief Human Resources Officer leads our Human Resources
Department, and recruiting, hiring, and talent development
efforts for staff.
· Chief Administrative Officer will lead the administrative and
administration aspect of The Waterfront Community Connection
Center. This person will oversee the Revenue Cycle
Management, Information Technology, Plant Management, and
the Practice Management Software.
· Chief Compliance Officer will lead the Compliance Program,
Quality Improvement Department, Medical Records Department,
& Consumer Benefits Program.
Job Roles and Responsibilities

5. Chief Executive Officer:
· Increases management’s effectiveness by recruiting, selecting,
orienting, training, coaching, counseling, and disciplining
managers; communicating values, strategies, and objectives;
assigning accountabilities; planning, monitoring, and appraising
job results
· Creating, communicating, and implementing the organization’s
vision, mission, and overall direction – i.e. leading the
development and implementation of the overall organization’s
strategy.
· Responsible for fixing prices and signing business deals
· Responsible for providing direction for the business
· Responsible for signing checks and documents on behalf of the
company
· Evaluates the success of the organization
· Reports to the board.
Chief Operating Officer
· Responsible for overseeing the smooth running of HR and
administrative tasks for the organization
· Regularly hold meetings with key stakeholders to review the
effectiveness of HR Policies, Procedures and Processes
·
Chief Administrative Officer
Ensures operation of equipment by completing preventive
maintenance requirements; calling for repairs. • Responsible
for arranging travel, meetings and appointments
Oversee the smooth running of the daily home activities
· Defining job positions for recruitment and managing
interviewing process
· Carrying out induction for new team members
· Responsible for training, evaluation and assessment of
employees

6. Chief Clinical Officer
Addiction Treatment Specialist/Psychiatrist
· Providing residential alcoholism rehabilitation
· Providing residential drug addiction rehabilitation
· Providing treatment at convalescent homes or hospitals for
psychiatric patients
· Providing treatment at halfway houses for patients with mental
health illnesses and substance abuse problems
· Providing treatment at homes and hospitals for emotionally
disturbed or psychiatric convalescent adults or children
· Develop a treatment plan in consultation with other
professionals, such as doctors, therapists, and psychologists
· Create rehabilitation or treatment plans based on clients’
values, strengths, limitations, and goals
· Assist clients in creating strategies to develop their strengths
and adjust to their limitations
· Monitor clients’ progress and adjust the rehabilitation or
treatment plan as necessary
· Advocate for the rights of people who are just coming out of
drug addictions and alcoholism to live in the community and
work in the job of their choice.
Marketing and Sales Executive
· Identify, prioritize, and reach out to new clients, and business
opportunities et al
· Identifies development opportunities; follows up on
development leads and contacts
· Writing winning proposal documents, negotiate fees and rates
in line with organizations’ policy
· Responsible for handling business research, market surveys
and feasibility studies for clients
· Responsible for supervising implementation, advocate for the
customer’s needs, and communicate with clients
· Document all customer contact and information

7. · Represent The Waterfront Community Connection Community
Connection in strategic meetings
· Help increase sales and growth for The Waterfront Community
Connection Community Connection® Addiction Treatment
Center, Inc.
Accountant/Cashier
· Responsible for preparing financial reports, budgets, and
financial statements for the organization
· Provides managements with financial analyses, development
budgets, and accounting reports
· Responsible for financial forecasting and risks analysis.
· Performs cash management, general ledger accounting, and
financial reporting for the organization
· Responsible for developing and managing financial systems
and policies
· Responsible for administering payrolls
· Ensuring compliance with taxation legislation
· Handles all financial transactions for The Waterfront
Community Connection Community Connection
· Serves as internal auditor for The Waterfront Communi ty
Connection Community Connection
Chief Operational Officer
· Ensure that the facility is secured at all time
· Control traffic and organize parking
· Give security tips to staff members from time to time
· Patrols around the building on a 24 hours basis
· Any other duty as assigned by the facility administrator
Cleaners:
· Responsible for cleaning the facility at all times
· Ensure that toiletries and supplies don’t run out of stock
· Assist our inpatients and outpatients when they need to take
their bath and carry out other tasks
· Handle any other duty as assigned by the facility manager

8. Core Purpose & Values:
Community Connections core purpose is to provide behavioral
health, residential services, and primary health care
coordination for marginalized and disenfranchised women, men
and children living in the District of Columbia who are coping
with mental illness, addiction, and the aftermath of trauma and
abuse.
Core Values:
·
Quality: We deliver quality in all we do.
·
Innovation: We constantly innovate as we strive to be
leaders in our field.

9. ·
Respect: We treat all consumers and staff with respect
and dignity.
·
Equity: We reward quality work equitably for all
employees.
·
Integrity: We behave with integrity, acting always and
only in accordance with our core values.
All Minds Matter
:
What ideas will inspire us and keep The Waterfront Community
Connection on the cutting edge of behavioral health services? It
certainly will not come from the minds of just a few.
It will not solely be generated by those of us who have been
here since the agency’s inception.
In any large organization, the most valuable asset is people: the
minds, ideas, and experiences we all bring to the table. ALL
MINDS MATTER.
The ALL MINDS MATTER (AMM) initiative invites everyone
into a conversation about how we can work better, more
creatively, and more collaboratively.

10. services we will provide:
· Behavioral health
· integrated care
· homelessness & housing
· outpatient addiction services
· families & children
· peer empowerment & advancement
· inpatient addiction services
Behavioral Health Services:
· Assertive Community Treatment:
The Assertive Community Treatment (ACT) teams provide
comprehensive, community-based, psychiatric treatment,
rehabilitation, and support to persons with serious and
persistent mental illness. Act clients often have co-occurring
problems with addiction, homelessness, criminal justice
involvement, physical illness, and violent victimization. ACT
teams embrace the nationally established evidence based
practice model for act and achieve a high level of fidelity to the
model. Teams are composed of a psychiatrist, nurse, licensed
team supervisor, a peer support specialist, and rehabilitation
support staff. Staff may develop sub-specialties in group
services, substance abuse treatment, forensic services, parenting
interventions, and vocational rehabilitation. ACT teams have
small caseloads and work as a tight knit interdisciplinary unit to

11. create opportunities for growth and recovery.
· Community Support TREATMENT:
We will provide comprehensive and integrated mental health
services for clients who have mental health problems and may
have co-occurring problems of addiction, homelessness, medical
illness, and violent victimization. Integrated clinical services
include diagnostic assessment, community support, care
coordination, therapy, and liaison with psychiatric services.
Community Support Specialists will provide direct care and
coordinate services to help clients achieve their recovery goals.
· Crisis Services:
The Waterfront Community Connection Crisis Service Team is
responsible for providing comprehensive crisis services after 5
pm, on weekends, and holidays to all clients receiving services
at The Waterfront. This allows us to respond to crises as they
happen, ensuring the safety of all our clients. Our main goals
are to prevent crises, stabilize emergent situations, and reduce
use of city emergency services such as 911 or hospital
emergency rooms. The Crisis Service Team currently consists of
trained mental health clinicians, supervised by a licensed
clinical supervisor.
· Day Rehabilitation Services program:
The Day Rehabilitation Services Program (DSVCP) is a skills
training and motivation enhancement program that supports
participants in their efforts to change lifestyle, overcome
obstacles, recover their lives, and experience empowerment. We
believe people with a serious mental illness can recover and are
capable of living independent, satisfying lives. Central to that
process is the development of skills that will empower the
individual to make positive life choices. Program participants
work together in a variety of activities to gain or rebuild

12. confidence and the skills necessary for living independently.
Participants can expect integrated care with their treatment
teams within and outside of The Waterfront.
· Outpatient Behavioral Health Clinic:
The Outpatient Behavioral Health Clinic (OBHC) is an
interdisciplinary team that serves as the main access point for
adult services, and provides psychotherapy and low -intensity
community support for individuals who are seeking assistance
with addressing life stressors, managing mental health
symptoms more effectively, or healing from trauma.
Recognizing that clients need a diverse spectrum of support, the
OBHC uses a patient-centered approach to treatment planning
and program referral, and lengthens the enrollment and
engagement process to better match individuals with programs,
interventions, and the appropriate level of care.
· Supported Employment:
Supported employment is an evidence-based program
encompassing recovery principles and recognizes that
employment can be an integral part of a person’s recovery.
Employment Specialists develop relationships with community
business owners and hiring managers to help the client become
employed in the job of their choice. Working together,
employment specialists and program participants develop an
individual work plan, create a resume, and practice interviewing
skills. Employment Specialists coordinate with the
participant’s treatment team; provide job coaching, and on-
going support to assist the individual in maintaining
employment.

13. INTEGRATED CARE SERVICES:
· Health Homes
Health Homes is an integrated model of care addressing an
individual’s behavioral and physical health needs. The health
home team includes nurse care managers, a primary care liaison,
and care coordinators who work together to meet each clients'
physical and mental health needs, as well as psychosocial goals.
The teams work with a individual and their network, including
family members and medical providers, to help clients improve
self-management of chronic illness and promote total wellness.
Comprehensive care management, care coordination,
transitional care, health promotion, individual/family support,
and accessing resources via referrals are the six services that
comprise the Health Home Service Delivery Model.
· PSYCHIATRY CLINIC
The Community Connections Psychiatric Clinic provides access
to Board Certified psychiatrists and nurses. The clinic provides
integrated psychiatric care to all interested Communi ty
Connections clients (adults, children, and youth) and works
closely with their treatment teams. Services provided in the
clinic include assessment, medication management, lab work,
and nursing services. Psychiatrists and nurses working with the
Assertive Community Treatment teams often meet clients in the
community.

14. HOMELESSNESS & HOUSING:
· The Waterfront…we want to support individuals and families
with establishing and maintaining safe and affordable homes as
a part of their whole health recovery. We want to be the leader
in Jefferson County as an effort to develop and implement
effective Coordinated Assessment and Housing Placement
processes. We want to connect with government partners and
local coalitions of community providers to expand the
availability of housing resources, especially for the city’s most
vulnerable individuals and families. In all of these activities, we
demonstrate a comprehensive understanding and commitment to
the states strategic plan to end homelessness.
We want to offer a comprehensive range of outreach and
residential supportive services to promote housing stability and
prevent homelessness – especially with people experiencing
mental illness, addiction, and trauma.
Our Homeless Services Program will provide outreach to
women and men living outside and “in reach” to those staying
in emergency and transitional shelters. We want to offer
extensive navigation assistance (e.g., obtaining identification,
completing applications, mitigating housing barriers, etc.).

15. OUTPATIENT ADDICTION SERVICES:
· The Waterfronts Outpatient Addiction Services (OAS) will be
an ARC/DBH approved substance use treatment provider.
Recognizing the complexity of addiction, OAS utilizes
Community Connections' expertise in mental health and trauma
recovery to provide sophisticated clinical services geared
toward empowering clients. Clients will be able to discover the
roots of their substance addiction and how they can attain
sustained recovery to meet their goals. Addiction and recovery
are not just about a substance, but about a complex person with
multiple concerns including the impact of mental health
symptoms, developmental traumas, family relationships,
environmental factors, and other obstacles to recovery. OAS
will incorporate a holistic approach to recovery. We will teach
relapse prevention skills, emphasize lifestyle modifications, and
encourage network and family involvement. OAS will provide
person-centered and curriculum-based treatment and a diverse
staff that brings a wide range of life experience, work
experience, and education to the recovery process.
Group topics:
· Recovery from Trauma
· Cravings, Highs, and Chemical Dependency
· Mental Health and Substance Abuse
· Addiction Runs in the Family
· Learning to Love Yourself
· Stress Reduction and Soothing
· Values, Goals, and Meaning
· Building Healthy Relationships and Supportive Networks
· Coping Skills
· Finding Motivation

16. · Learning Your Triggers
Our Services:
· Comprehensive Diagnostic Assessments
· Individualized Treatment Planning
· Individual Addictions Counseling
· Group Addictions Counseling
· Group Psychoeducation
· Case Management
· Crisis Intervention
· Clinical Care Coordination
Interested in Enrolling?
To get authorized for treatment, obtain a referral by visiting the
DBH Assessment And Referral Center (ARC), located at
_________________ No appointment is necessary. Hours of
operation are Monday through Friday, 7:00 a.m. To 6:00 p.m.
The Behavioral Health Center phone number is
XXX.XXX.XXXX
after getting your referral; contact TWF for an intake
appointment at xxx.xxx.xxxx.
Begin receiving services and start your recovery journey!
enrollment checklist:
· Jefferson County Resident
· Arkansas Medicaid recipient
· At least 18 years old

17. ·
The Center for Families and Children
Youth Centered Family Focused Community BASED
The Waterfront Community Connection will be pleased to offer
services to children and youth who suffer from mental illness,
substance abuse, or a history of trauma. Our goal is to provide
high quality, clinical mental health services focused on the
strengths of each individual child and family. Family support
and skill building will be offered through individual, group, and
family-based interventions. We will utilize the focus and
creativity of the entire team to develop flexible and targeted
interventions. Problems are recognized in their proper context
and addressed through collaborative partnerships with families
and their formal and informal support networks.
What to Expect:
· Comprehensive Assessments
· Individual Treatment Planning
· Community-Based Services
· Collaboration and Teaming
· Culturally Competent and Well-Trained Staff
· On-Call Crisis Services
· Evidence-Based Program
Our Services:
· Community-Based Intervention
· Individual Psychotherapy
· Psychiatric Services
· Groups
· Family-Based Services
Interested in enrolling?
If you are interested in receiving services at the center for
families and children or have questions about our services,
please come to an information session. You can sign up for our

18. next session by visiting our calendar. Your child does not need
to attend the information session.
Enrollment Checklist:
· Jefferson County resident
· Between 6 and 17 years old
· Arkansas Medicaid Recipient
· Significant behavioral problems in one or more of the
following areas: home, school, peers, or community
·
HEART
The Healing, Empowering, Advancing and Recovering,
Together (Heart) program is an innovative 5-year project that
will be funded by SAMSHA to grow their national child
traumatic stress initiative. HEART’S ambitious mission is to
improve early access to integrated high-quality behavioral
health and trauma specific treatment for children, youth, and
their families. The goal of the program is to disrupt the
transmission of intergenerational trauma. Family peers and
clinicians will develop and implement creative strategies to
provide coordinated services that will allow for integrated child
and adult services. HEART will utilize Community-Based
Intervention and Family Team Meetings, with trauma-specific
evidence based practices offerings: Trauma Focused Cognitive
Behavioral Therapy for 1:1 child-specific recovery work,
Strengthening Families Coping Resources for multi-family
group recovery work, and Trauma Recovery and Empowerment
for adult women’s recovery work.
· Peer Empowerment & Advancement
Peer services will play a crucial role in helping to advance
wellness and recovery for clients living in the community. Peers
are uniquely suited to use their own experience and personal

19. knowledge to engage clients in treatment and recovery.
Additionally, peer staff will help guarantee that our clients'
voices are heard to help inform and shape agency practices and
policies.
Our peers will be utilized in several ways across the agency.
Some are employees; others are participants in grant-funded
programs. Some will serve as interns and still others act as
volunteers. In every case, peers help clients understand how to
take charge of their own treatment, how to cope with crises, and
how to navigate an often-confusing health care system.
If you have questions about peer services, please contact the
Manager of Peer Services at The Waterfront Community
Connection Community Connection at XXX.XXX.XXXX. If
you are interested in becoming a peer staff member, please
check our current job listings. If you are interested in learning
about our internship program, please visit Intern with Us.
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10
PROPOSAL AND MARKETING PLAN

20. subtitle text here
Company Name
Street Address
City, ST ZIP Code
Phone
Email
The Waterfront Community Connection
Outline
Initially we want to focus on assisting in the recovery from
mental and behavioral health problems, helping consumers cope
with addictions, find housing, and recover from the impacts of
trauma and violent victimization.
We also want to include the delivery of services to children,
families, transition-age youth and a focus on treating high-risk
individuals and finding supported employment for those ready
to work.
We will eventually dedicate an area to providing integrated
primary and behavioral care, which will allow consumers to
receive all of their care without disruption and with the greatest
possible continuity.

21. The Waterfront Community Connection Community Connection
will want to be the cutting edge of behavioral health care and
treatment and gain national recognition for our clinical
innovations. Mission
Our mission is to provide behavioral health, residential
services, and primary health care coordination for marginalized
and disenfranchised women, men, youth, and children living in
Jefferson County, many of whom are coping with challenges
including mental illness, addiction, and the aftermath of trauma
and abuse.
Together, The Waterfront Community Connection is changing
lives; we invite you to join us.
The Waterfront Community Connection values:
· Quality: We deliver quality in all that we do.
· Innovation: We are constantly innovating as we strive to be
leaders in our field.
· Respect: We treat all consumers and staff with respect and
dignity.
· Equity: We reward quality work equitably for all employees.
· Integrity: We behave with integrity, acting always, and only,
in accordance with our care values.
THE WATERFRONT COMMUNITY CONNECTION
BELIEVES:
· People and systems can change and grow
· Relationships are important vehicles for growth
· People have the right to ask for what they need
· People deserve dignity and respect
· Treatment should be delivered in the most efficient manor for
as long as necessary
· Our work matters and there is hope for the future

22. Our Team will consist of the following:
· Chief Executive Officer
· Chief Operating Office
· Chief Clinical Officer
· Chief Human Resources Officer
· Chief Administrative Officer
· Chief Compliance Officer
· Chief Operating Officer will lead the operational aspect of the
center as well as assist in the advancement of The Waterfront
Community Connection as a leader in the field of behavioral
health and residential services by developing strategic
community partnerships and launching new initiatives.
Additionally, the COO will oversee the Clinical Housing
Department

23. · Chief Clinical Officer and Chief of Clinical Innovation will
lead every aspect of the clinical part of the center as well as
projects that focus on consumer empowerment, trauma recovery,
homelessness, addictions, de-institutionalization, and person
centered care, mental health recovery, transition aged youth,
and justice system involvement.
· Chief Human Resources Officer leads our Human Resources
Department, and recruiting, hiring, and talent development
efforts for staff.
· Chief Administrative Officer will lead the administrative and
administration aspect of The Waterfront Community Connection
Center. This person will oversee the Revenue Cycle
Management, Information Technology, Plant Management, and
the Practice Management Software.
· Chief Compliance Officer will lead the Compliance Program,
Quality Improvement Department, Medical Records Department,
& Consumer Benefits Program.
Job Roles and Responsibilities
Chief Executive Officer:
· Increases management’s effectiveness by recruiting, selecting,
orienting, training, coaching, counseling, and disciplining
managers; communicating values, strategies, and objectives;
assigning accountabilities; planning, monitori ng, and appraising
job results
· Creating, communicating, and implementing the organization’s

24. vision, mission, and overall direction – i.e. leading the
development and implementation of the overall organization’s
strategy.
· Responsible for fixing prices and signing business deals
· Responsible for providing direction for the business
· Responsible for signing checks and documents on behalf of the
company
· Evaluates the success of the organization
· Reports to the board.
Chief Operating Officer
· Responsible for overseeing the smooth running of HR and
administrative tasks for the organization
· Regularly hold meetings with key stakeholders to review the
effectiveness of HR Policies, Procedures and Processes
·
Chief Administrative Officer
Ensures operation of equipment by completing preventive
maintenance requirements; calling for repairs. • Responsible
for arranging travel, meetings and appointments
Oversee the smooth running of the daily home activities
· Defining job positions for recruitment and managing
interviewing process
· Carrying out induction for new team members
· Responsible for training, evaluation and assessment of
employees
Chief Clinical Officer
Addiction Treatment Specialist/Psychiatrist
· Providing residential alcoholism rehabilitation
· Providing residential drug addiction rehabilitation

25. · Providing treatment at convalescent homes or hospitals for
psychiatric patients
· Providing treatment at halfway houses for patients with mental
health illnesses and substance abuse problems
· Providing treatment at homes and hospitals for emotionally
disturbed or psychiatric convalescent adults or children
· Develop a treatment plan in consultation with other
professionals, such as doctors, therapists, and psychologists
· Create rehabilitation or treatment plans based on clients’
values, strengths, limitations, and goals
· Assist clients in creating strategies to develop their strengths
and adjust to their limitations
· Monitor clients’ progress and adjust the rehabilitation or
treatment plan as necessary
· Advocate for the rights of people who are just coming out of
drug addictions and alcoholism to live in the community and
work in the job of their choice.
Marketing and Sales Executive
· Identify, prioritize, and reach out to new clients, and busi ness
opportunities et al
· Identifies development opportunities; follows up on
development leads and contacts
· Writing winning proposal documents, negotiate fees and rates
in line with organizations’ policy
· Responsible for handling business research, market surveys
and feasibility studies for clients
· Responsible for supervising implementation, advocate for the
customer’s needs, and communicate with clients
· Document all customer contact and information
· Represent The Waterfront Community Connection Community
Connection in strategic meetings
· Help increase sales and growth for The Waterfront Community
Connection Community Connection® Addiction Treatment
Center, Inc.
Accountant/Cashier
· Responsible for preparing financial reports, budgets, and

26. financial statements for the organization
· Provides managements with financial analyses, development
budgets, and accounting reports
· Responsible for financial forecasting and risks analysis.
· Performs cash management, general ledger accounting, and
financial reporting for the organization
· Responsible for developing and managing financial systems
and policies
· Responsible for administering payrolls
· Ensuring compliance with taxation legislation
· Handles all financial transactions for The Waterfront
Community Connection Community Connection
· Serves as internal auditor for The Waterfront Community
Connection Community Connection
Chief Operational Officer
· Ensure that the facility is secured at all time
· Control traffic and organize parking
· Give security tips to staff members from time to time
· Patrols around the building on a 24 hours basis
· Any other duty as assigned by the facility administrator
Cleaners:
· Responsible for cleaning the facility at all times
· Ensure that toiletries and supplies don’t run out of stock
· Assist our inpatients and outpatients when they need to take
their bath and carry out other tasks
· Handle any other duty as assigned by the facility manager

27. Core Purpose & Values:
Community Connections core purpose is to provide behavioral
health, residential services, and primary health care
coordination for marginalized and disenfranchised women, men
and children living in the District of Columbia who are coping
with mental illness, addiction, and the aftermath of trauma and
abuse.
Core Values:
·
Quality: We deliver quality in all we do.
·
Innovation: We constantly innovate as we strive to be
leaders in our field.
·
Respect: We treat all consumers and staff with respect
and dignity.
·
Equity: We reward quality work equitably for all

28. employees.
·
Integrity: We behave with integrity, acting always and
only in accordance with our core values.
All Minds Matter
:
What ideas will inspire us and keep The Waterfront Community
Connection on the cutting edge of behavioral health services? It
certainly will not come from the minds of just a few.
It will not solely be generated by those of us who have been
here since the agency’s inception.
In any large organization, the most valuable asset is people: the
minds, ideas, and experiences we all bring to the table. ALL
MINDS MATTER.
The ALL MINDS MATTER (AMM) initiative invites everyone
into a conversation about how we can work better, more
creatively, and more collaboratively.
services we will provide:
· Behavioral health
· integrated care
· homelessness & housing
· outpatient addiction services
· families & children

29. · peer empowerment & advancement
· inpatient addiction services
Behavioral Health Services:
· Assertive Community Treatment:
The Assertive Community Treatment (ACT) teams provide
comprehensive, community-based, psychiatric treatment,
rehabilitation, and support to persons with serious and
persistent mental illness. Act clients often have co-occurring
problems with addiction, homelessness, criminal justice
involvement, physical illness, and violent victimization. ACT
teams embrace the nationally established evidence based
practice model for act and achieve a high level of fidelity to the
model. Teams are composed of a psychiatrist, nurse, licensed
team supervisor, a peer support specialist, and rehabilitation
support staff. Staff may develop sub-specialties in group
services, substance abuse treatment, forensic services, parenting
interventions, and vocational rehabilitation. ACT teams have
small caseloads and work as a tight knit interdisciplinary unit to
create opportunities for growth and recovery.
· Community Support TREATMENT:
We will provide comprehensive and integrated mental health
services for clients who have mental health problems and may
have co-occurring problems of addiction, homelessness, medical
illness, and violent victimization. Integrated clinical services
include diagnostic assessment, community support, care

30. coordination, therapy, and liaison with psychiatric services.
Community Support Specialists will provide direct care and
coordinate services to help clients achieve their recovery goals.
· Crisis Services:
The Waterfront Community Connection Crisis Service Team is
responsible for providing comprehensive crisis services after 5
pm, on weekends, and holidays to all clients receiving services
at The Waterfront. This allows us to respond to crises as they
happen, ensuring the safety of all our clients. Our main goals
are to prevent crises, stabilize emergent situations, and reduce
use of city emergency services such as 911 or hospital
emergency rooms. The Crisis Service Team currently consists of
trained mental health clinicians, supervised by a licensed
clinical supervisor.
· Day Rehabilitation Services program:
The Day Rehabilitation Services Program (DSVCP) is a skills
training and motivation enhancement program that supports
participants in their efforts to change lifestyle, overcome
obstacles, recover their lives, and experience empowerment. We
believe people with a serious mental illness can recover and are
capable of living independent, satisfying lives. Central to that
process is the development of skills that will empower the
individual to make positive life choices. Program participants
work together in a variety of activities to gain or rebuild
confidence and the skills necessary for living independently.
Participants can expect integrated care with their treatment
teams within and outside of The Waterfront.
· Outpatient Behavioral Health Clinic:
The Outpatient Behavioral Health Clinic (OBHC) is an
interdisciplinary team that serves as the main access point for

31. adult services, and provides psychotherapy and low-intensity
community support for individuals who are seeking assistance
with addressing life stressors, managing mental health
symptoms more effectively, or healing from trauma.
Recognizing that clients need a diverse spectrum of support, the
OBHC uses a patient-centered approach to treatment planning
and program referral, and lengthens the enrollment and
engagement process to better match individuals with programs,
interventions, and the appropriate level of care.
· Supported Employment:
Supported employment is an evidence-based program
encompassing recovery principles and recognizes that
employment can be an integral part of a person’s recovery.
Employment Specialists develop relationships with community
business owners and hiring managers to help the client become
employed in the job of their choice. Working together,
employment specialists and program participants develop an
individual work plan, create a resume, and practice interviewing
skills. Employment Specialists coordinate with the
participant’s treatment team; provide job coaching, and on-
going support to assist the individual in maintaining
employment.
INTEGRATED CARE SERVICES:
· Health Homes
Health Homes is an integrated model of care addressing an
individual’s behavioral and physical health needs. The health
home team includes nurse care managers, a primary care liaison,

32. and care coordinators who work together to meet each clients'
physical and mental health needs, as well as psychosocial goals.
The teams work with a individual and their network, including
family members and medical providers, to help clients improve
self-management of chronic illness and promote total wellness.
Comprehensive care management, care coordination,
transitional care, health promotion, individual/family support,
and accessing resources via referrals are the six services that
comprise the Health Home Service Delivery Model.
· PSYCHIATRY CLINIC
The Community Connections Psychiatric Clinic provides access
to Board Certified psychiatrists and nurses. The clinic provides
integrated psychiatric care to all interested Community
Connections clients (adults, children, and youth) and works
closely with their treatment teams. Services provided in the
clinic include assessment, medication management, lab work,
and nursing services. Psychiatrists and nurses working with the
Assertive Community Treatment teams often meet clients in the
community.
HOMELESSNESS & HOUSING:
· The Waterfront…we want to support individuals and families
with establishing and maintaining safe and affordable homes as

33. a part of their whole health recovery. We want to be the leader
in Jefferson County as an effort to develop and implement
effective Coordinated Assessment and Housing Placement
processes. We want to connect with government partners and
local coalitions of community providers to expand the
availability of housing resources, especially for the city’s most
vulnerable individuals and families. In all of these activities, we
demonstrate a comprehensive understanding and commitment to
the states strategic plan to end homelessness.
We want to offer a comprehensive range of outreach and
residential supportive services to promote housing stability and
prevent homelessness – especially with people experiencing
mental illness, addiction, and trauma.
Our Homeless Services Program will provide outreach to
women and men living outside and “in reach” to those staying
in emergency and transitional shelters. We want to offer
extensive navigation assistance (e.g., obtaining identification,
completing applications, mitigating housing barriers, etc.).
OUTPATIENT ADDICTION SERVICES:
· The Waterfronts Outpatient Addiction Services (OAS) will be

34. an ARC/DBH approved substance use treatment provider.
Recognizing the complexity of addiction, OAS utilizes
Community Connections' expertise in mental health and trauma
recovery to provide sophisticated clinical services geared
toward empowering clients. Clients will be able to discover the
roots of their substance addiction and how they can attain
sustained recovery to meet their goals. Addiction and recovery
are not just about a substance, but about a complex person with
multiple concerns including the impact of mental health
symptoms, developmental traumas, family relationships,
environmental factors, and other obstacles to recovery. OAS
will incorporate a holistic approach to recovery. We will teach
relapse prevention skills, emphasize lifestyle modifications, and
encourage network and family involvement. OAS will provide
person-centered and curriculum-based treatment and a diverse
staff that brings a wide range of life experience, work
experience, and education to the recovery process.
Group topics:
· Recovery from Trauma
· Cravings, Highs, and Chemical Dependency
· Mental Health and Substance Abuse
· Addiction Runs in the Family
· Learning to Love Yourself
· Stress Reduction and Soothing
· Values, Goals, and Meaning
· Building Healthy Relationships and Supportive Networks
· Coping Skills
· Finding Motivation
· Learning Your Triggers
Our Services:
· Comprehensive Diagnostic Assessments
· Individualized Treatment Planning
· Individual Addictions Counseling
· Group Addictions Counseling

35. · Group Psychoeducation
· Case Management
· Crisis Intervention
· Clinical Care Coordination
Interested in Enrolling?
To get authorized for treatment, obtain a referral by visiting the
DBH Assessment And Referral Center (ARC), located at
_________________ No appointment is necessary. Hours of
operation are Monday through Friday, 7:00 a.m. To 6:00 p.m.
The Behavioral Health Center phone number is
XXX.XXX.XXXX
after getting your referral; contact TWF for an intake
appointment at xxx.xxx.xxxx.
Begin receiving services and start your recovery journey!
enrollment checklist:
· Jefferson County Resident
· Arkansas Medicaid recipient
· At least 18 years old
·
The Center for Families and Children
Youth Centered Family Focused Community BASED
The Waterfront Community Connection will be pleased to offer

36. services to children and youth who suffer from mental illness,
substance abuse, or a history of trauma. Our goal is to provide
high quality, clinical mental health services focused on the
strengths of each individual child and family. Family support
and skill building will be offered through individual, group, and
family-based interventions. We will utilize the focus and
creativity of the entire team to develop flexible and targeted
interventions. Problems are recognized in their proper context
and addressed through collaborative partnerships with families
and their formal and informal support networks.
What to Expect:
· Comprehensive Assessments
· Individual Treatment Planning
· Community-Based Services
· Collaboration and Teaming
· Culturally Competent and Well-Trained Staff
· On-Call Crisis Services
· Evidence-Based Program
Our Services:
· Community-Based Intervention
· Individual Psychotherapy
· Psychiatric Services
· Groups
· Family-Based Services
Interested in enrolling?
If you are interested in receiving services at the center for
families and children or have questions about our services,
please come to an information session. You can sign up for our
next session by visiting our calendar. Your child does not need
to attend the information session.
Enrollment Checklist:
· Jefferson County resident
· Between 6 and 17 years old
· Arkansas Medicaid Recipient
· Significant behavioral problems in one or more of the

37. following areas: home, school, peers, or community
·
HEART
The Healing, Empowering, Advancing and Recovering,
Together (Heart) program is an innovative 5-year project that
will be funded by SAMSHA to grow their national child
traumatic stress initiative. HEART’S ambitious mission is to
improve early access to integrated high-quality behavioral
health and trauma specific treatment for children, youth, and
their families. The goal of the program is to disrupt the
transmission of intergenerational trauma. Family peers and
clinicians will develop and implement creative strategies to
provide coordinated services that will allow for integrated child
and adult services. HEART will utilize Community-Based
Intervention and Family Team Meetings, with trauma-specific
evidence based practices offerings: Trauma Focused Cognitive
Behavioral Therapy for 1:1 child-specific recovery work,
Strengthening Families Coping Resources for multi-family
group recovery work, and Trauma Recovery and Empowerment
for adult women’s recovery work.
· Peer Empowerment & Advancement
Peer services will play a crucial role in helping to advance
wellness and recovery for clients living in the community. Peers
are uniquely suited to use their own experience and personal
knowledge to engage clients in treatment and recovery.
Additionally, peer staff will help guarantee that our clients'
voices are heard to help inform and shape agency practices and
policies.
Our peers will be utilized in several ways across the agency.
Some are employees; others are participants in grant-funded

38. programs. Some will serve as interns and still others act as
volunteers. In every case, peers help clients understand how to
take charge of their own treatment, how to cope with crises, and
how to navigate an often-confusing health care system.
If you have questions about peer services, please contact the
Manager of Peer Services at The Waterfront Community
Connection Community Connection at XXX.XXX.XXXX. If
you are interested in becoming a peer staff member, please
check our current job listings. If you are interested in learning
about our internship program, please visit Intern with Us.
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