Covenant Health is a Canadian healthcare provider that has been recognized as one of the World's Most Ethical Companies for seven consecutive years. It is committed to conducting business with honesty, fairness and integrity. Some of the key areas Covenant Health focuses on to ensure ethical practices include clinical and organizational ethics, governance, corporate social responsibility, and just culture. It has various initiatives to improve healthcare like the Institute for Reconstructive Sciences in Medicine, Palliative Institute, and Ethics & Discernment Centre. Covenant Health also focuses on community investment, healthcare education, and ensuring resources are available to promote ethical decision making.

1. Business Ethics Project
On
Covenant Health
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Name : Aman Pandey 122
Learning and Leadership Development.
Founded - 7 October 2008

2. Ethical Policy
Covenant Health is committed to conducting our business with honesty,
fairness and integrity, in compliance with the laws and regulations that apply
to us. We depend on our employees and those who do business with us to help
us fulfill this commitment.
Covenant Health has been recognized by the Ethisphere® Institute as one of
the 2022 World’s Most Ethical Companies.
This is the seventh consecutive year that Covenant Health has received the
designation.
Ethisphere ranks and benchmarks participating companies from around the
world against a comprehensive set of ethics standards and leading compliance
business best practices.
"Our participation allows us to drive quality improvement, and to deepen our
commitment to ethical integrity. The designation is a testament to our
commitment to improve clinical and organizational ethical practices. We are
very proud, and thank each and every one of our team members who answer
the call to serve our patients, residents and each other with strong ethical
conviction."
“Gordon Self, Chief Mission & Ethics Office”
The evidence based self-assessment process and validation exercise has been
a tremendous learning opportunity for Covenant Health and has similarities to
the Accreditation process. It touches all areas of the organization such as
clinical operations, governance, corporate social responsibility, stewardship of
human and financial resources, legal and risk assessment, diversity, and just
culture and disclosure. In 2022, 136 companies were designated as one of the
World’s Most Ethical Companies. Covenant Health was the only healthcare
provider in Canada and one of only five Canadian companies to be honoured.
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3. Mission
We serve the community by improving the quality of life through better health.
We are called to continue the healing ministry of Jesus by serving with
compassion, upholding the sacredness of life in all stages, and caring for the
whole person—body, mind and soul.
Vision
Covenant Health is committed to being the region’s premier healthcare
network by providing patient centered care that inspires clinical and service
excellence, making us the first and best choice for our patients, employees,
physicians, employers, volunteers and communities.
Values
Working together in service to God, our values are: • Integrity • Quality •
Service • Caring • Developing People • Using Resources Wisely
CSR Policy
Any contribution of Covenant Health funds or asset for the benefit of a charity
or charitable event requires the prior approval of the Covenant Health
President and CEO. Company assets include property such as materials,
facilities, furniture and equipment, supplies, telephone and mail systems
(including voice and email systems), or anything else of value. Requests for
monetary charitable contributions from Covenant Health should be referred to
the CEO or the Covenant Health Public Relations department for follow-up.
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4. Covenant Health managers and supervisors have a responsibility for ensuring
high ethical standards and actions by Covenant employees and associates. We
expect our managers and supervisors to exercise responsibilities in a manner
that is respectful of others. Under no circumstances will we sacrifice ethical
and lawful behavior in the pursuit of business objectives. Management
employees are expected to support implementation of the Code of Conduct.
Examples of actions that demonstrate support include: • assuring that all
current and new employees under your supervision are trained in the
application of the Code; • demonstrating in your actions and words the
importance of continuing commitment to the Code and holding others
accountable for living the values and behaviors that support the Code; and •
creating a workplace environment which encourages open communication and
sharing of ideas and where ethical concerns can be raised and openly
discussed without fear of retaliation.
CSR Reporting System
Covenant Health’s Board of Directors is strongly committed to compliance with
ethical and legal principles applicable to health system operations and is
actively involved in oversight of the Covenant Health Integrity Compliance
program. The Board is routinely informed about how Covenant Health
addresses compliance issues, and the Board is guided by the Code of Conduct
in carrying out its governance obligations.
Community boards are a key part of Covenant Health's structure. These
groups represent our Board of Directors in their communities, and ensure
there is effective communication between the local communities and the
provincial organization.
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5. Auditing & Impact of CSR
Treat people with respect:
We will conduct ourselves through respectful behaviour, speech, and attitude
in all our interactions with others
Seek to resolve and diffuse conflict at the appropriate level:
We will work through conflict directly with one another in a respectful manner.
Uphold confidentiality:
We will instill an environment of trust by safeguarding the privacy of personal
information and upholding confidentiality, respecting all necessary legislative
requirements.
Make responsible resource allocation choices:
We will guide our resource allocation decisions by the mission, values and
strategic directions of the organization.
Promote an ethical culture:
We will ensure resources are available to promote sound decision-making by
all persons in the organization.
Create a mechanism for raising concerns of unethical behaviour:
We will respond to legitimate concerns regarding systemic practices that
negatively impacts the mission, values and reputation of the organization.
Keep the people we serve at the centre of all we do
Care for people at the beginning and end of life
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6. Why this company are known as most ethical companies ?
Covenant Health offers a range of ethics services to patients, residents, family
members, physicians, clinical staff, administrators and students. The Ethics &
Discernment Centre supports families and care teams with several clinical
ethics services that include education, policy information, clinician 'coaching'
and formal clinical ethics consultation.
The Centre also facilitates organizational ethics consultation and mission
discernment for clinical and administrative managers and corporate leaders.
We help individuals or teams work through difficult situations step-by-step,
using a clear and reasoned process.
This can be done via phone, in-person, or during a formal meeting.
We hold debriefing sessions with care teams to assess and learn from difficult
care scenarios.
We can attend your team meeting and provide customized education based
on your team’s learning needs and interests.
The Covenant Health Ethics & Discernment Centre consists of three full time
staff and dozens of supporters in the form of ethics committee members,
representatives, associates and 'champions' for ethics in all Covenant Health
sites across the province.
The vision for the Ethics & Discernment Centre arose out of a passion to
ensure that our clinical and administrative colleagues were empowered to face
the ever increasingly complex challenges of the health care world and to
support them as they seek to honour the dignity of their patients and residents
by serving with compassion and understanding
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7. What are the different areas taken to asset their
contribution in society ?
• Organizations, programs and initiatives that are locally owned, governed
and operated, and which directly support local community needs.
• Programs that provide health care services to under-served populations.
• Youth development, particularly for at-risk populations.
• Mental health and substance abuse programs
• Programs that focus on education and prevention of diseases which affect
large segments of the general population.
• Programs supporting and honoring the service of military veterans
• Healthcare-related education initiatives and scholarship support
• Events and initiatives that support patient care services at Covenant
Health facilities
• Cultural, recreational and civic organizations which are part of the fabric
of the local community.
•
How companies are addressing pressing need of society?
Corporate help the society first through the distribution of services which are
essential for survival.
Furthermore, they create employment opportunities that help individuals
within the society earn an income to afford their needs.
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8. What is the different innovation initiated by the companies and
which domain?
iRSM
The Institute for Reconstructive Sciences in Medicine (iRSM) is an
internationally recognized clinical and research institute focused on medical
reconstructive sciences.
Palliative Institute
he Palliative Institute is committed to alleviating suffering for patients and
their families by supporting excellence in palliative and end-of-life care.
Research Centre
The Covenant Health Research Centre (CHRC) is dedicated to promoting
innovation, facilitating inquiry, developing partnerships, and integrating
research into practice in alignment with Covenant Health’s Mission, Vision,
Values and strategic directions.
Northern Alberta Vascular Centre (NAVC)
The physicians and staff of the Northern Alberta Vascular Centre (NAVC) are
dedicated to providing care for those in need across northern Alberta and our
neighbours. The Northern Alberta Vascular Centre located at the Grey Nuns
Hospital provides all inpatient and outpatient vascular care to a population of
2.3 million in Alberta, Saskatchewan, British Columbia and the Territories. The
program attracts top surgical specialists in the field and performs about 2,300
procedures a year.
Ethics & Discernment Centre
Our commitment to ethical integrity is more than a code of conduct. It is our
promise to make decisions and set standards of behaviour that support those
we serve. The Ethics Centre supports health care decision makers when there
is conflict or uncertainty about the “best” thing to do. This includes supporting
staff as well as patients, residents, families and loved ones.
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