1. LEVERT ALEMAN AMOY
Birth date: April 22, 1990
Nationality: Filipino
Address: Jumeirah Village Circle, gate 10, Dubai UAE
Contact number: +971 55 326 2294
Email: amoylevert@yahoo.com
POSITION DESIRED:Customer Service Professional
OBJECTIVES
I am aiming to contribute to the growth and to the development of your prestigious company by
sharing my internationally gained knowledge and experience with all team members achieving
highest level of guest satisfaction paired with company’s profitability.
To settle long-term in a new challenging work environment with the future goal of developing my
career path.
PROFESSIONAL EXPERIENCE
Team Leader Waiter :Provided optimal level of customer experience.
Nobu (Japanese Restaurant) :Outstanding experience to handle cash in food service
Atlantis Hotel, Dubai, UAE environment.
January 2011 – Present :Holding Vip, Celebrities and Regular Guest.
:Ability to manage and resolve guest issues.
:Ability to multitask and prioritize work.
:Familiarity in various hotel departments.
:Assisting the General Manager in administering and
managing the restaurant operation.
:Maximizing revenues / profits by promotions & in-house
activities.
:Implementing HACCP Hygiene System.
:Implementing standardized Food & Beverage Menus.
:Sourcing, interviewing and training of all new F&B
colleagues.
:Organizing Departmental Training.
:Ensuring the cleanliness of all food and beverage facilities
including the restaurant, lounges.
Waiter :Accomodating up to 450 customers.
Shakeys (Pizza Restaurant) :Greeted customers as they arrive.
Cebu City, Philippines :Managed seating arrangements.
February 2010 – November 2010 :Provided menus and take orders.
:Served food and beverages.
:Ensured accuracy and speed of order.
:Cleaned and bussed tables as needed.

2. Waiter and Chef :Hosting and sitting the customers.
Pizza Hut (Pizza Restaurant) :Answering a delivery call in proper procedure.
Cebu City, Philippines :Assisted in the kitchen when needed.
March 2009 – January 2010 :Helping out other branches.
Salesman :Reporting to the store In-charge
Savracc Appliance Incorporated :Taking all responsibilities including paper works, reports
San Carlos City, Philippines when needed.
October 2007 – February 2009 :Updating the regular clients for new arrivals. Timings,
units and quantity.
:In-charge of marketing strategy, plans and sales targets.
HIGHEST EDUCATIONAL ATTAINMENT
College: St. Joseph Computer Learning Center
San Carlos City Negros Occidental, Philippines
Associate of Information Technology (Undergraduate)
COURSES AND CERTIFICATES
Basic Food Hygiene
Service Recovery
Warm and Engaging Service
Responsive Service
Upselling Food and Beverage Service
HACCP and ISO Awareness
First Aid Training CPR
ADDITIONAL CAPABILITIES AND QUALIFICATIONS
Personal characteristics such as leadership, initiative and
reliability.
Cool Temperament; able to remain polite even in
unpleasant circumstances.
Able to check guest’s identification Accurately.
Excellent ability to work in a fast paced environment.
Great attention to detail.
CHARACTER REFERENCES:
Luke Bjoin :General Manager Nobu Restaurant
Atlantis Hotel the Palm Dubai
Lukebjoin@atlantisthepalm.com
Scott Preston :Manager Nobu Restaurant
Atlantis Hotel the Palm Dubai
Scottpreston@atlantisthepalm.com
Annavi Galindo :Manager Nobu Restaurant
Four Seasons Hotel, Qatar