What is Listening. Listening Process Tips for listening hearing vs listening Blocks to listening

1. i

2. Listening
 Listening is the most used skill
 It is receptive skill which keeps vital importance.
 Listening skill is more easier than reading, speaking and
writing skills.
 It takes practice
 It is an active process with 3 basic steps
1. HEARING: listening just enough to catch what the
speaker is saying.
2. UNDERSTANDING: Take what is heard and then
understand it in your own way
3. JUDGING: After you are sure what the speaker has
said, judge whether it makes sense or not. Reasoning
with yourself.

3. Tips for active listening
 Identify the purpose: Always know the purpose of a meeting
before a speaker begins to talk. If not then you have to spend
time trying to identify the purpose of the message and you will
be distracted. The sooner you know the purpose, the easier it
will be to understand the whole message.
 Give full attention to the spoken word
 Make sure your mind is focused , don’t let it wander. Shift
body position if you cant concentrate.
 Let yourself finish listening before you speak. Thinking speed
should be less than the listening speed
 Listen for main ideas, most important points speaker wants to
get across. Pay special attention to statements like, “My point
is…” or “The thing to remember is…”
 Ask questions and give feedback

4. Hearing Vs Listening
Hearing –
Physical process,
natural, passive
Listening –
Physical as well as
mental process, active,
learned process, a skill
Listening is hard.
You must choose to participate in the process of
listening.

5. Blocks to Listening
 Distractions
 Noise, Environmental Factors, interruptions, and competing
thoughts in your mind.
 Emotional Blocks
 Biases against the opinions expressed by the sender that
prevents you from understanding.
 Planning a Response
 You are thinking about how you will respond to what the
person is saying rather than listening to what they have to
say.