Financial Share Service Centre

Running your FSSC as a “User-Centric Business”: Quick Win Strategy Dick Lam February 8, 2007

Be realistic…. ,[object Object],[object Object],[object Object],[object Object]

[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],The local accountant

APAC Business Environment ,[object Object],[object Object],[object Object],[object Object]

User-Centric Business ,[object Object],[object Object],[object Object],[object Object],[object Object]

Who are our customers? ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]

If the work of FSSC needs verification of local finance team before release, it is a failure!!

What our customers needs & wants? ,[object Object],[object Object],[object Object],[object Object],[object Object],Back to Basic

[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],Information on Decision Making

Change Management ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]

[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],Any Killer Application ? One to say Yes, Two to say No!

LEAN ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],6 Sigma

Waste vs. Value-Added ,[object Object],Takt time ,[object Object],[object Object]

5 Why ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],Do we have 36 4 = 1,679,616 suppliers? (A~Z, 0~9) Socrates: the great inquisitor

5S ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],Surface all kinds of problem

Andon ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],Implication

Poka Yoke (Avoid any inadvertent Errors) ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]

DMAIC ,[object Object],[object Object],[object Object],[object Object],[object Object]

My Struggle in FSSC ,[object Object],[object Object],[object Object]

[object Object],[object Object],[object Object]

[object Object],[object Object],[object Object],[object Object],[object Object]

[object Object],[object Object],[object Object],[object Object]

[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]

[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]

[email_address] or http://360.yahoo.com/lamchorki128

Financial Share Service Centre

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