Sanjeev Chandel has over 9 years of experience in business management, operations excellence, and value added services. He is currently an Operations Excellence team member at Ericsson India Global Services Pvt. Ltd. Previously, he worked at Huawei Telecommunication (India) Co. Pvt. Ltd. and Bharti Airtel Ltd. in various roles related to operations, project management, business development, and customer support. He holds an MBA in Information Technology and Marketing.

1. CURRICULUM VITAE
Address: Ho. No. Q380 Sector 40 South City I Gurgaon
Mob : +918527837779
Email : sanjeev_chandel@hotmail.com
sahil_chandel@yahoo.com
Sanjeev Chandel
Objective
• A young Business Management professional, with expertise of 8+ years in Value Added Services, Business
Development & Operation Excellence. I am currently associated with Ericsson India Global Services Pvt. Ltd. as
Operation Excellence team Member. Gained experience in managing business operations which require deep
understanding critical business drivers in multiple markets and industries.
Certification
• ISO 27001 Certification.
Total Working Experience 9.5 Years
Oct’2013 to till date Presently working with Ericsson India Global Services Pvt. Ltd.
 Roles and responsibilities:-
• Responsible for account wise , weeky , biweekly and monthly dashboard for effort utilization calculation for 3
regions.
• Tracking all financials as per the time booking for all 3 regions and comparision with SAP information on weekly
basis.
• Monitoring the resource alignment of SAP , NEON , Nedx , following up to close gaps.
• Responsible for tracking the demands for new requirements coming for all domains at NE level.
• Analyzing the project demand from any account and region. Tracking the same on weekly basis.
• Managing the financial and project KPI records along with the security document on common folder (Eridoc) for
Region RINA, RMED and RNEA.
• Tracking Region wise and account wise KPI reports from all account heads on Monthly basis.
• Updating region wise master trackers in ERIDOC.
• Tracking all the resource demands for all 3 regions and presenting it to management.
• Managing the Node count for all 3 regions (RINA, RMED & RNEA).
Honour and Awards:
 Got Ericsson Ace Award for H1 (FY 2014).
Feb’2010 to Oct’2013 Huawei Telecommunication (India) Co. Pvt. Ltd.
 Professional Snapshot:-
• Proficient in Pre-Sales support and assist in SOW, RM, RFPs/RFQs/Business Case for New business
development and Transition.

2. • Preparation of delivery organisation model and cost estimation by considering various cost factors as per SOW &
RM. This is further required for preparing buisness case to Client.
• Adept in Transition & transformation management of new business involving Planning & Execution, Hiring,
Requirements setup, Knowledge Transfer and Competence Mapping.
• Expertise in overall concepts of end-to-end multiple project/programs planning and implementation viz. scoping,
estimation, tracking, resource planning, change management and delivery management, Understanding client
needs, requirements, expectations and devising solutions accordingly.
• Expertise in implementing short/long-term strategy for achievement of process objectives.
• Adept in Identifying areas of concern and taking corrective and preventing actions and suggesting viable solutions;
carrying out analysing functions including identification of key trends and challenges in the industry.
• Functional expertise in handling consultancy services with key focus on operational efficiency and cost reductions
by ensuring optimal utilization of resources and implementation of best practices across industry.
• A keen performer with capacity to achieve strong results through a combination of creativity, solid operational
grounding, interpersonal skills and commitment levels.
 Roles and responsibilities:-
• Building new business relationships and managing key accounts. Responsible for Handling and driving
improvement and efficiency metrics for all customer accounts.
• Prepration of delivery organisation model and cost estimation by considering various cost factors as per SOW &
RM. This is further required for preparing cost effective business case for RF and MS operations.
• Dimensioning and forecasting of manpower requirements (Outsourcing) with necessary field tools for different
circles and getting it implemented in circle after getting it approved from management.
• Responsible for issuing PO’s to all the AMS vendors for outsourced manpower, tools and Leased line on monthly
baisis for PAN India.
• Responsible for Cost saving for Organization by implementing new delivery structure for AMS through PAN India
• Managing all the vendors who are supporing AMS in terms of delivery and essential tools.
• Coordinating with circle MS heads for resolving the Audit, benchmarking targets provided by customers.
• Coordinating with all circles MS Heads through PAN India and preparing the cost analysis sheet for vehicle usage,
manpower on board and other expenses (servers used and tools) and present it to management team.
• Comparing the Managed services strategy with competitors for benchmarking, processes and resourcing and
implementing the best cost optimized Scope within circles.
• Support to CEG for finalisation of new procurement strategy, SOW and RM, based on discussions with project
managers for the clients like TATA, Aircel, MTS, Vodafone, Idea and Bharti.
• To make strong our operation system of AMS department preparing weekly meeting /weekly report /monthly report
and sharing with AMS management team on monthly basis.
• Coordination with different departments (ex. CEG, NIS, PMO, Finance & Project Team) for implementing the new
strategy for cost saving and implementing after approval from management.
• Activities & best practices performed by any O&M team in circle for better performance are shared with other
circles as well.
Key Achievements:
 Achieved Saving target of 208.2KUSD in Q1 2013 by implementing new delivery Model for RF and MS
field team (Outsourced manpower).
Honour and Awards:
 Got Huawei Core Value Honor Award for H1 (FY 2012-13).
 Got AMS Star Award for Year 2013.
Mar’08 to Feb’10 Bharti Airtel Ltd. Jammu (Bahu Plaza)
(J&K)
Profile :- (VAS Marketing and Security SPOC)
• Product Planning for the VAS Services for the entire J&K Circle including preparation of subscriber plans for
various Customer segments.
• Analyzing the customer behavior on Voice segment, SMS,Data and WAP services and accordingly make plan for
the customer as per their requirement and budget
• Responsible for making the plans for various segments of mobile office users so that maximize the revenue.
• Close analysis of market scenario in terms of tracking VAS services by other competitors within the circle as well
as nationally.
• Analysis of the existing revenue trends for different customer class and different products and estimating the likely
revenue considering the likely subscriber mix and product mix.
• Weekly basis health check for all the VAS short codes to be working properly throughout J&K circle.

3. • Promotion planning of different VAS products on a day to day basis to the customers to enhance usage.
• Maximize the revenue of Voice, SMS, and WAP with the help of VAS vendors, to sell the services to selected set of
customers who are giving maximum ARPU for the month.
• Ensure accountability, adherence to process of AUDITS like ICE Audits on Network Security and VAS.
• Succsessful Coordination of Pre-launching and Post-launching activités of E-Recharge for entire J&K.
• Daily analysis of data and feedback to business Head.
Key Achievements:
 100% AOP achieved in H1 (FY 08-09).
 Streamlined OBD activation process (Reduced the activation TAT of VAS services running through
OBD).
Honour and Awards:
 Got the Airtel STAR award for Q1 (FY 08-09).
Aug’05 to Mar’08 Bharti Airtel Ltd. HP (Shimla)
Profile :- Network Security & VAS SPOC (HP Circle Shimla)
• Regular monitoring of the VAS NODES to enhance the revenue by ensuring UPTIME on IP Networks.
• Responsible for handling all the query related the charging issue such as (EMM,USIP & TWSS)
• Responsible for Solution Implementation/commissioning of Service Layer Product area & VAS Hardwares.
• Augmentation of E1’s for all VAS an IN nodes after breaching the threshold point.
• Handling all the VAS and IN (Customer Balance) related queries for HP circle.
• Looking after the Network & Security ASSET Management.
• Maintaining COMPLAINCE according to BISP 5.0.
• Maintaining NESSUS Reports for VAS Servers & Core Nodes (MSC’s BSC’s and IN servers) on Monthly basis.
• Ensure accountability, adherence to process of AUDITS like ICE Audits on Network Security and VAS.
• Ensure Accountability & Managing the Strategic partner’s relationship.
• Taking care of the L2 escalation. Coordinating with internal functions and vendors/partners for timely resolution of
the problems
• Checking the daily call usages and predicting the necessary E1s that may be required in future, to provide a
congestion free network.
• Successfully coordinated for Integration of New App. SMSC at Shimla.
Summary of Skills
• Excellent communication Skills with proven ability to be an empathetic listener.
• Well-developed interpersonal Skills ensuring effective dealing at all levels of an organization.
• Strong sense of customer services with experience in back end operation.
• Strong ability to handle office logistic.
Tools Known
• GIS Tool in Bharti Airtel for planning and coverage of BTS.
• IBUY and EGO for issuing purchase orders in Huawei
• Neon, SAP and Nedx for time booking tracking and charging from customer
Trainings Attended
• Attended a 5 day training program in GSM Fundamental and Basics by Ericsson India Ltd., Gurgaon.
• Attended a 5 day training program in VAS Fundamentals at Bharti Airtel Ltd, Mohali.
• Attended a 5 day training program in Network Security & BISP 5.0, at Bharti Airtel Mobility Office, Gurgaon.
• Attended a 2 day training program in Six Sigma by Bharti Airtel Ltd., Jammu.
Education Qualification

4. • MBA (2010) in Information and Technology & Marketing from Sikkam Manipal University.
• Bachelor in Sc.(Information Technology), from Sikkim Manipal University in year 2003.
• B.A. With Mathematics and Economics from Himanchal Predesh University.
• 10+2(Non Medical) from Himanchal Board of School Education.
Technical Skills
• M.S. Office, M.S. Excel, M.S. Access.
Personal Details
Name : Sanjeev Chandel
Father Name : Sh. Tota Ram Chandel.
Date Of Birth : 11th August 1981
Sex : Male
Nationality : Indian
Religion : Hindu
Married Status : Married
Language : English, Hindi, Punjabi
Place : Gurgaon -----------------------------------------------
(Sanjeev Chandel)
Date :
• Operating Systems :
Windows 95, 98, XP, NT, 2000 Server.