Lauryn Addison has over 7 years of experience in social services administration and program management. She has a bachelor's degree in political science and is skilled in areas such as program planning, policy implementation, data analysis, reporting, and liaison between government agencies. Her professional roles have included community development analyst, social services manager and counselor, pretrial interviewer and counselor, and program associate. She has strong communication, organizational, and customer service skills.
1. Lauryn Addison
901/336/2333
Lauryn.Addison@GMAIL.Com
Qualified Strengths
Seven (7) + years of experience as a Social Service Administrator
Analytical experience in coordination of program planning and implementation of program policies & objectives
Knowledgeable of legal methodology in Criminal Justice System and Social Services; Knowledgeable of JDAI initiatives of Juvenile Justice Systems, including JIFF
Ability to act as liaison between government agencies, courts, and other professionals
Ability to compose and present assessment reports for project management meetings; Great communicable oral and written abilities
Knowledge of human behavior performance and the assessment and treatment of behavioral disorders as Research Specialist
Proficient in monitoring and managing individual/ family case loads
Effective in prioritizing & managing projects simultaneously
Functional duties include Administrative duties, Case Management, Data Entry, Dictaphone transcription, and Customer Service w/ PBX multi-line phone system
Professional Experience
Community Development Analyst March 2015 – Present
Housing & Community Development, Memphis, TN
• Monitors activities to improve the housing availability and affordability for low and moderate-income citizens of the City of Memphis.
• Project management of Federally-funded contracts for homeless and special needs populations; Collects and analyzes information to
prepare various documents and reports that demonstrate Division's compliance with regulations governing the Community Development
Block Grant program and other Federal and State funded programs
• Receives applications for funding from nonprofit and governmental agencies, reviews and evaluates to determine eligibility per
regulations, and summarizes proposed activities for review committee use
• Drafts contracts with agencies for federally funded programs according to Federal, State, and local regulations and requirements;
Negotiate terms of contract (scope of services, measurable goals) with agency representatives
• Monitors performance reports and makes on-site visits to agencies to ensure compliance with regulations and contract terms; Visits
housing construction work sites to monitor project progress and status; Monitors and administers agencies’ activities and projects in
compliance with local, state, and federal codes, regulatory requirements, and policies; Reviews project activity reports and financial
statements and prepares check requests for progress payments.
• Maintains organizational files and generates performance analysis and financial reports using Housing and Urban Development’s (HUD)
IDIS system to monitor accounts status and monthly expenditures in order to comply with HUD financial requirements.
• Prepares and submits status reports to inform the Administrator on the progress of various projects; Processes monthly expenditures for
reimbursements & ensures payments using Oracle system; Prepares monthly activity reports
• Communicate orally and in writing with the public on a regular basis; Conducts application and grant recipient workshops
Manager / Counselor A April 2013 – March 2015
Community Services Agency, Memphis, TN
• Supervises a caseload of indigent to low-income clients; Interviews & assesses displaced clients per economic need basis for
community social services via Family Support initiatives; Counsels clients on sustainability & self-sufficiency; Facilitates clients in job
search/employment training and housing search; as well as develops plans for attainable treatment; Advises client of options, develops
and initiates individual goal plans, creates crisis intervention methods, and ensures optimisms of becoming self sufficient and self
reliance; Accesses THO and HMIS databases to update client status
• Maintain confidentiality of records relating to clients' treatment; Confers with partner agencies to grant resources to clients; Refers client
to community resources according to needs; Participates in community outreach activities; Prepares recommendations concerning
participants appearing or reappearing in court; executes referrals to other agencies for services needed by the participants and his/her
families
• Processed documents for WAP and LIHEAP programs for client’s securing energy assistance
• Develops rapport with clients, Provides consultation of debt counseling, legal aid, and causes of Juvenile delinquency such as truancy
and misbehavior; Maintains records on participant ; also makes observations for assessments; Serves as an advocate at family team
meetings with cases involving TN Department of Children Services
• Visits with clients on-site, in their homes, or other locations comfortable to client in order to provide/obtain info for client; Initiates client-
service surveys
Interviewer / Counselor B March 2011- March 2013
Pretrial Services, Memphis, TN
• Interviewed defendants in the Shelby County Jail to determine release eligibility; Interviewed prosecuting victim/witness for statements
to be used for trial attorneys; Prepares all presentence and status reports; monitors court appearances and dispositions
• Assessed offenders criminal levels via Jail Management System & Justice Supportive System databases; Investigated & conducted
criminal backgrounds via NCIC; Verified information to establish accuracy of facts; Advised defendants of rights;
2. • Interviews, conducts background investigations, prepares reports and makes recommendations for sentencing regarding defendants to
Commissioners; Reported individual records of affidavits to judicial Commissioners for bond settings; Recorded bonds with Clerk’s
Offices; Prepared client recommendations, probation & bond reports for court; Entered information into Pretrial database;
• Performed surveillance and monitor suspects via GPS tracking systems.
Program Associate July 2007- Feb.2010
SEEDCo, Memphis, TN
• Assisted Program Manager in carrying out operational plans, organizational policies, and compliance according to State of Tennessee
Department of Human Services for Welfare-to-Work program;
• Approved/Denied contracts for State of TN DHS for client Supportive Services; Processed invoices;
• Created MOU’s amongst partner sites; Corresponded with Partner sites to connect recipients with local benefit assistance
organizations; Conferred with Directors to discuss issues such as problems, budgets, policies, & obstacles
• Retrieved reports from and made case notes in State of TN Accent system; Investigated TANF welfare applications for fraudulent benefit
cases to approve/deny and process penalties; researched other comparable programs for comparableness and accuracy of services
delivered for reporting.
• Assured client compliance with State; Assessed AFDC/TANF clients in educational training and trade skills for employability job slots;
Entered clients demographic info and credentials into SalesForce database for milestone tracking
Night Auditor / Front Desk Lead July 2005 – Jan. 2007
Hilton Hotel, Memphis, TN
• Night Auditor- Responsible for the duties of the accounting department relating to point of sales by operating Property Management
Software; Verifies all account postings & balances;
• Front Desk Agent- Processed guest charges via credit cards; Monitored room statuses for check-in/ check-out purposes; Logs daily
operational functions and activities for reporting to MOD/General Manager
• PBX multi-lined phone operator- Made reservations and answered calls for Guest Services; Handled inbound/ outbound calls in a high
volume call center environment; Answered multi-lined phone system & took complex customer requests by providing assistance to
customers on resolutions to service complaints; communicated with customers experiencing service or delivery problems to resolve the
problems to the customer's satisfaction through researching, monitoring guests requests logs, and/or providing the necessary remedy to
the customer's complaint
• Guest Service Agent – knowledgeable Concierge
• Customer Service - Provides an outstanding customer service experience by using consultative skills to anticipate customer needs,
suggest alternatives, and find solutions to meet customer needs;
Education
Bachelor of Arts, Political Science May 2009
LeMoyne-Owen College, Memphis, TN
Credentials
~ Results-Oriented Management and Accountability (ROMA) certified on TN Community Action Agencies; May 2014
~ WrapAround Process certified for Family Transitioning from Sustainability to Success; August 2013
~ Stewards of Children certified in Child Sexual Abuse Prevention & Response; May 2013
~ Court Appointed Service Advocate (CASA) certified in Volunteering Aid on Juvenile Cases; April 2010
~ National Retail Federation (NRF) certified in Customer Service; May 2008
Volunteer Experience
Project Homeless Connect Summer 2013, Fall 2014
Religious Affliations
Youth Coordinator & Social Media Assistant Feb. 2013 – Present
Living the Kingdom Life Baptist Church 1540 Castalia Ave., Memphis TN 38114
