Recognized for exceptional performance in customer service by internal and external customers. Pioneered initiatives which streamlined work flow for adjuster group. Developed business relationships to guarantee trusted handling of claims or policies.

1. LYNNETTE I. BOYD
2032 Wessel Court, St. Charles, IL 60174 | C: (224) 388-3295 | lynnetteiboyd@gmail.com
SUMMARY
Experienced Service Specialist
Recognized for exceptional performance in customer service by internal and external customers.
Pioneered initiatives which streamlined work flow for adjuster group. Developed business relationships to
guarantee trusted handling of claims or policies.
AWARDS
Distinguished Performance Award 2014
Star Award winner Q4 2014
Blue Crew Award winner Q3 2011
EXPERIENCE
10/2015 to Current Property Claims Adjuster
Allstate Insurance Company － Woodridge, IL
Obtained relevant evidence and information regarding claim loss.
Communicated with insured individuals to explain policy coverage's.
Recommended settlement offers and negotiated payment arrangements.
03/2015 to 11/2015 Underwriter Examiner III
Allstate Insurance － Northbrook, IL
Researched the viability of new business, renewals, and change
endorsements policies.
Troubleshoot agent inquiries.
Developed business relationships to cultivate a better understanding of
Allstate's guidelines.
Managed a high volume workload while providing excellent customer
experience.
08/2013 to 02/2015 Claims Service Specialist
Allstate Insurance Company － Woodridge, IL
Coordinated assignment responsibilities for wind and hail claims to the
appropriate work group.
Established the Fast Track Processor Role.
Served as a contact between customers, vendors, and adjusters
04/2009 to 07/2013 Claims Processing Specialist
Allstate Insurance Company － Woodridge, IL
Problem solved for catastrophe property claims.
Managed charity fundraising campaigns.
Supervised individual training for temporary employees for the
Catastrophe Team.
Supported Administrative manager duties.
07/2008 to 04/2009 Data Entry Specialist
Kelly Services － South Barrington, IL

2. Investigated policies and claims to correct customer contact information
and ensure appropriate claim handling.
Input vital documents and information into claims.
Administered recommendation to appropriate handlers after addressing
insured request.
EDUCATION AND TRAINING
2020 Bachelor of Arts: Business Management and Leadership
Judson University － Elgin, IL
Business Management and Leadership Becoming knowledgeable in commercial
property and auto policies understanding
TECHNICAL SUMMARY
Administration, Business, Customer Service, Fast Pace, Fundraising, Inspection,
IBM Mainframe, Microsoft Excel, Microsoft Power Point, Microsoft Word, Policies,
Troubleshooting