1. Lutchmie Chand
Hollywood, FL. 33021
(954) 993-7045 | 67lchand@gmail.com | linkedin.com/in/lutchmiechand
Operations
Career Summary: Over14 years of outstandingleadership,supervisoryandtrainingexperience.Iamfamiliarwithall
phasesof businessmanagementanddevelopedstronginterpersonal andorganizational skillsand
the abilitytouse discretionandsoundjudgmentinhandlinghighlyconfidentialmaterialsand
projects. Exercisedproblemsolving,customerservice andnegotiation skills.Mostrecent,as
Directorof Transportation,Ihave greatlycontributedtothe start-upof the businessfromthe design,
executionandmaintenance of company’srules,regulationsandpolicies.
ComputerSkills: Microsoftoffice, Excel,MLSdatabase, QuickBooks, ADPPayroll,QuickenHome andBusiness,Debt-
netcomputermanagercollectionssoftware. Knowledge of several organizational andproductivity
software.
Experience: EvergladesVIP LLC, 21940 GriffinRoad, Fort Lauderdale FL. 33332
12/2014 – Present Director of Transportation
 Grewsalesfrom"0" to over$150,000 in12 months.
 Identifiedandacquiredallianceswithhotels,airports, cruise portsconcierge,cityofficials,
partnersand the public.
 Establishedandprovidedexcellentcustomerservice toover3000 patrons whovisitedour
attraction.
 Researchedandobtainedfirsttime requirementsforUSDOTnumber,CityandCountylicenses
and permits.
 Establishedandresponsible forrunningweeklypayroll accountingdutiessuchasgeneral
bookkeeping,dataentryof dailysales,payablesandreceivables.
 Maintainedthe integrityof all dataflow withcompanysales.
 Designedanddevelopedthe inboundlogisticsnetworkwithFAQ,customersatisfactionsurvey,
forms and procedurestoensure ease andflow and24-houroverflow phone-linecoverage of
general questionsandreservationforVIPtourpackage.
 Trainedandmanagedemployeesonall areasof proceduresforreservationsanddispatch.
 Createdlog-sheetstotrackeach trip'smileage,location,vehicle,driver,etc.,acheck-listfor
dailyvehicle maintenance andsanitation,anddesignedprocedurestoobtainreservation
informationinreal-time.
2/2005 – 10/2014 Ultimate Transportation Service,Inc.,Dania FL.
Director / Operator
 Maintainedall businesspermits,licensesandvehiclerepairandinspections.
 Negotiatedratesandcontractsfor 15 care managementprovidersand4 nursinghome facilities.
 Hired,monitoredandtrained five driversthroughout businessoperationtoprovidequality
customerservice to over10,400 transports.
 Investigatedandanalyzed clientcomplaintstoidentifyandresolveissuespromptly.
 Consistently maintainedahighstandardperformance record viaexceptional service and follow
throughto more than 950 clients increasingcustomerretention by40%.
 Maintainedcooperate books includingaccountspayable andreceived.

2. Lutchmie pp. 2
2/2011 – 10/2011 FifthAvenue 4 lessInc., Sunrise,FL.
Vice President/ Co-Owner
 Assisted with all daily activity, including opening and closing procedures.
 Hired and trained five staff members, created work schedules.
 Designed and set up weekly store displays, positioning fixtures and merchandise.
 Used Intuit QuickBooks to price and manage inventory of over 4000 items.
 Resolved200 customer disputes or complaints.
 Seek reliable vendors and suppliers to provide quality goods at reasonable prices.
1/2004 – 2/2005 Coldwell BankerReal Estate, Hollywood,FL.
Office Administrator
 Oversee all administrative dutiesincludingplacingpropertyadvertisements.
 Scheduledover30 Realtorstocover48 shiftsof floortime throughoutthe week.
 Providedclerical supportforall agentsandbrokerduringthe entire salesprocess.
 Data entryof more than 200 monthlysalescontractsand financial transaction.
 Managed accountspayable andaccounts receivable.
 Allocate andpostfinancial transactionstowardsresidentialsalescontractsandrental leases.
 Paidvendors/suppliers.
RelatedWork: International Recovery Firm Inc.,Fort Lauderdale,and FL.
4/1999 – 5/2002 OperationsManager
 Administeredpayroll,includingtabulationof accruedemployeebenefitsfor55 employees,
Presidentand CEO.
 Managed accountsreceivable,postingpaymentsondelinquentaccounts.
 Prepareddepositslipsandmade bankdeposits.
 Liaisonbetweendirectorsandemployeesusingexpertinterpersonal skillsforrapid conflict
resolution.
 Provided leadership guidance and support aimed at improving all employees morale.
 Interview and selected over 30 debt collectors.
 Implemented employee exit procedure.
 Enthusiastically enforced all company policy and made crucial decisions for the organization.
Volunteer: ICS Indi- CaribbeanShowcase / ICSMedia Group,Coral Springs,FL.
1/2008 – 9/2011 Secretary/Director
 Helped Presidentinmarketing/advertisingandpromotingthe Eastand WestIndian,aswell as
the Caribbeanculture inSouthFlorida,featuringTrinidad&Tobago,Guyana,Jamaicaand India
throughmulti media.
 Assistedinthe productionof more than80 televisedprograms.
 Workedwith numerous communitymembersandbusinessownerscoordinatingfundraisers
and events.
 Operatedprofessionalvideocameraandlightingwhilerecording numerous communityevents
and performances.
Education: LaGuardia Community College,LongIslandCity, N.Y.
ComputerOperations
GoldCoast Real Estate School