1. SHIRLA MARANAN MATARLO
E-mail: shirla_maranan@yahoo.com
Objective: Seeking a challenging position in which offers diverse job responsibilities in Human Resource/Recruitment, Administration,
People Management, Customer Orientation and Quality Management. I am extremely motivated in changing career and
eager to contribute to a company's growth.
Job Summary: Total of 16 years work experience, almost 14 years in the United Arab Emirates.
Eleven years in office administration and human resource/recruitment, five years experience in Information Technology
including installing, configuring, and troubleshooting personal computers hardware/software. In charge as a help desk staff
/ software & hardware technician, evaluating and implementing LAN and WAN solutions & project management system.
Assist in the implementation and the day-to-day operations of the department. Three years experience as Sales/Leasing
Agent, Receptionist & Administrator, nine months as Accounts Assistants cum Cashier in a Real Estate Developer and
Business Centre/Office Space Leasing Company.
Capability: Knowledgeable in UAE Nationals recruitment, dependable, hardworking, flexible, responsible, open-minded, can work
without supervision at any given schedule and ability to work efficiently on own initiative and under pressure.
Work Experiences
September 2011 to July 2016 Recruitment Researcher (Sourcing) Consultant / Office Manager cum PRO
Allen & York Sustainable Recruitment Middle East FZ – Dubai Knowledge Village, U. A. E.
(A leading International Sustainability Recruitment Consultancy for almost 20 years, specializing across the environmental, renewable energy,
energy services, built environment, health & safety, waste, engineering and mining and resources sectors. It is trusted by some of the most
influential organizations in the world.)
 Sourcing & screening of candidates from applications and CV databases (Own company CV Database, Monster Gulf, Gulf Talent, Rigzone,
World Wide Worker, Naukri Gulf, Job adder, Seek) and social networks line LinkedIn
 Proactive identification and registration of interesting profiles.
 Attending client meeting.
 Accurate data input into Allen and York bespoke database.
 CV formatting in house style.
 Timely setting up or sending of interview letters to candidates and clients
 Performing administrative tasks related to office management and recruitment
 Assisting consultants with researches and other administration duties
 To answer all telephone calls in a professional manner.
 Prompt liaison with clients and candidates in confirming interviews and all other related matters.
 Uploading of vacancies and maintain advertising web sites.
 Identify, develop and refer fully qualified leads to the Recruitment Consultants.
 Positive identification and development of potential candidates via database name gathering, executive search and advertising for to link to
potential clients.
 Conduct search of all relevant reference materials, either technology based or printed, to acquire names and identities of potential new clients
and candidates.
 Proactively propose new ideas and solutions to improve the global development of the company and the quality of services offered based on
information collected on our markets (Environment and Sustainability, Waste, Energy, Engineering).
 Contribute well to business development sales and the maintenance of high standards of client and candidate service. Identifies potential
opportunities to help clients, asks clients how services could be improved.
 Working as PRO in arranging Tecom GSO documents, visas, tenancy contract, trade license and governmental required letters/documents.
 Working as IT support, dealing in Hardware, software and network administration and maintenance.
Oct 2009 to Jul 2011 Administrative Assistant (Personal Assistant)/Recruitment Researcher)
Data ACQ FZ-LLC (affiliated with Select Staffing / Select Family USA), Dubai Internet City, U.A.E.
(Select Family 1st
Branch Office outside U.S.A. – Recruitment/Human Resource Consultancy)
 Worked as Personal Assistant to the Managing Director / Part-owner of the company.
 Searching for a qualified candidate in the resume databases/portals such as Monster, Bayt, Naukrigulf and Rozee.
 Headhunting for potential candidates, mostly UAE National Candidates.
 Sorting and initial screening of the candidates Resume.
 Post vacancies in the company website.
 Prepare vacancies advertisement (print and online ads) for the local news paper (Gulf News)
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2.  Schedule and coordinate meetings, interviews, appointments, events and other similar activities for Managing Director, which
also includes travel and lodging arrangements.
 Coordinate and arrange with the candidates the schedule and the required documents for the phone interview, personal
interview, examination and travel arrangements.
 Prepare client invoices, follow-up payments and arrange payment collections.
 Prepare correspondence/business letters legal papers such as but not limited to visa application, trade license renewal and
Employee certificates.
 Responsible for making domestic and international travel arrangements for the Managing Director and the Candidates.
 Provide administrative/secretarial support such as Organizing, sorting and distribution of correspondence, faxes and mail,
answering telephones, assisting visitors, and resolving and referring a range of administrative problems and inquiries
 Perform general office duties such as ordering supplies, maintaining records management systems, and performing basic
bookkeeping work.
 Prepare required registration forms, visa forms/government forms and process payment of related fees.
 Handle office petty cash, leave records, staff visa processing/cancellation and office supplies arrangement.
 Arranged conferences and tours for company guests.
June 2008 to October 2009 Staff Supervisor cum Accounts Assistant
Reliance Commercial Broker /Real Estate Development & Business Centre (Office Leasing) – Dubai, U.A.E.
(Real Estate Developer, Investment and Business Centre -Office Space Leasing)
 Directly reporting to the President/Owner, Managing Director and Finance Manager.
 Arrange staff schedule and company provided transportation.
 Make sure all staff are following the company rules and regulations and attending their duties on proper timings, hygiene and
uniforms.
 Ensure that all complains by clients and/or staff will have the necessary action as soon as possible with the approval of the
Management.
 Screen application form for any vacant position.
 Perform as Public Relation Officer Administrator.
 Prepare and arrange the documents required by the Government Office and clients.
 Prepare Receipt Voucher and Loan / Payment Schedule for Property Buyers and Investors.
 Prepare property transfer documents.
 Managing document receivable.
 Projects Details and payment Data entry using Tally and ERP Version 8 (MS SQL database)
 Enter/update payments into the ERP and Tally program.
 Ensure that each customer receives outstanding service by providing a friendly environment, which includes greeting and
acknowledging every customer, maintaining outstanding standards, solid product knowledge and all other aspects of customer service.
 Answer customers' questions, and provide information on procedures or policies
 Maintain an awareness of all promotions and advertisements.
 Accurately and efficiently maintain all cash, cheques and all media/documents related to payments.
 Communicate customer requests to management or concerned department.
February 2006 to June 2008 Secretary cum Receptionist / Leasing Sales & Administrator
Reliance Commercial Broker /Real Estate Development & Business Centre (Office Leasing), Dubai, U.A.E.
 Worked as Personal Assistant to the President/Owner and Managing Director.
 Supporting the day-to-day administrative activities and responsibilities by communicating and coordinating the tasks in the
Leasing division at all levels.
 Handing the daily schedules of the President and Managing Director of the company.
 Warmly greeting visitor at the reception office.
 Receiving and screening incoming emails, mails, faxes and telephone calls.
 Various administrative functions including, but not limited to, managing incoming and outgoing faxes, scanning, faxing, photo-
copying, collating, mailing, etc.
 Providing secretarial services like taking dictation, preparing letters and reports and other correspondence
 Maintaining contact data and maintaining up-to-date information
 Managing conference room schedule.
 Arrange hotel reservation, flight and courier booking.
 Layout and Designs company advertisement using Photoshop.
 Work as technical support to all our valued companies (Computer Hardware, Printers, Fax Machine, LAN, Internet & MS
Office Applications).
 Creating new files, update and purge as required, including the day-to-day filing and packing boxes of old files for storage.
 Handling and negotiate with prospective tenants for office spaces
 Accompany prospective tenants for viewing of offices, facilities and discuss with them services provided by the Company.
 Liaise between tenants’ documentations, inquiries and other information related to leasing.
 Prepare Leasing requirements from Tenants Application Form and forward to the concerned Managing Director for schedule
of meeting or rental rates.
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3.  Prepare documentation of lease agreements, tenant’s proposals, and rental packages approval form, renewals, assignments,
amendments, short term agreements, offers, updating and maintaining lease clauses for the Business Centre Tenants.
 Output and track Tenants proposals/Rent Approvals, Letters of Offer, Lease Agreements and Trade License (if required) for
all the prospective tenants
 Arrange the telephone lines, extension/local numbers, internet connections and furniture required by the tenants.
 Timely preparation and/or review of documentation.
 Prepare management report for enquiry analysis
 Any other tasks as assigned from time to time by any manager.
January 2004 to January 2005 Business Cycle Staff/Secretary (Purchasing Department)
CARREFOUR Hypermarket -A Majid Al Futtaim Group – Al Ain, U.A.E.
(2nd
Biggest Hypermarket in the World)
 Directly reporting to the Purchasing Department Head.
 Encode / Prepare of LPOs in Logali (AS400 system)
 Manage and order of daily stocks based on stocks needed by the store
 Ensure constant availability of goods in the warehouse and selling area.
 Preparing, Planning and organizing management reports and presentations for trainings and managers.
 Coordinating with the department heads and section managers the schedule of order and delivery of stocks.
 Assist the Head of the Division in all his daily tasks such as scheduling of orders, preparation of correspondence/memos,
upkeep of records
October 2002 to January2004 Information Technology (I. T. Staff)
CARREFOUR Hypermarket (A Majid Al Futtaim Group), Al Ain, U.A.E.
 Directly reporting to the Purchasing Department Head.
 Administration of AS/400 (IBM) and all its connections to Head Office and other branch AS/400 systems, Scale Server, Point
of Sale (POS) Server, and its backup server under IBM 4690 OS, Local Data Terminal (LDT) server connected to LDT’s, IBM barcode label
printers, and network LaserJet printers.
 Installation, configuration, and troubleshooting hardware & software of Microsoft Windows NT Domain Server and its two backup
servers, Microsoft Windows NT Mail and POS (Point of Sales Machines)
 Support GIMA Users, a commercial application from Logali Corporation under AS/400 for retail businesses.
 Staff support for all procedures to be followed.
 Periodical staff training sessions.
September 2001 to August 2002 SQL Systems/Database Administrator
Liberty Broadcasting Network Inc., Philippines, Manila, Philippines
(Telecommunication Company)
 Directly reporting to the Purchasing Department Head.
 Administration and maintenance of Mailing system (Exchange Server), Databases (SQL Servers), Windows NT
Server, NT workstations and Windows 2000, Communications network for over 200 terminals and
 Maintain network users and security.
 Monitors the performance of database systems and resolves performance problems and recovers from system
outages.
 Develops solutions method of installations to ensure smooth operation of the network system.
 Perform periodic backup of corporate data as per approved guidelines.
 Systems installation, administration and support.
 Installs and upgrades systems on the network.
 Server installation, configuration, administration and maintenance.
 Ensure that all related system problems, limitations and concerns are addressed properly prior to cutover schedule,
monitor status of deployed applications, and ensure that users are properly educated in the operations and
maintenance of applications.
 Perform as a “runner” to communicate immediate requirements pertinent to system deployment.
 Assist the users and user support in the initial systems rollout.
November 1999 to September 2001 Management Information System (MIS Staff)
Super Value Inc. - Shoe Mart Supermarket, Manila, Philippines
(Hypermarket and Mini Mart with more than 300 branches all over the Philippines)
 Workstations, POS and Primary and Backup Servers - Hardware and Software
troubleshooting (software trouble shooting - using SQL 6.5, FOXPRO for DOS, Visual Basic 5.0 and/ Crystal report).
 Scanner troubleshooting and maintenance (Magellan Scanner, Handheld Scanner, Vertical
and Horizontal).
 Installation, Configuration and Troubleshooting of Windows NT Servers 4.0 Windows NT
Workstations 4.0, Printers, Point of Sales Machines and Scanners.
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4.  Maintenance and Administration of Network (Windows NT Server and Windows NT
Workstation 4.0 - LAN), Point of Sale (POS) Machines. , Databases (using SQL Server 6.5, FOXPRO for DOS), Weighing scales, POS
Server and Backup Server and Windows NT Server and backup servers and Windows NT Workstation
 Monitoring hardware and software problems in all departments.
 Assist technical personnel on overnights and preventive maintenance.
 Trainer for temporary and newly hired MIS employee.
 Processing and printing daily sales report (after store hour).
 Testing new software or systems to be implemented by the company.
 Monitoring Item not found and Items with problem at the selling area of the supermarket.
 Processing end of the day to check out counters/POS.
 Update weighing scales and prices at POS.
 Printing signage’s, barcode stickers and shelf tags.
 Making calling cards, banners, cards, and others using Print Shop and/ Print Artist (Sierra).
 Getting/sending data from/to head office through Symantec pcAnywhere.
April 1995 to May 1995 Junior Clerk (Summer Work)
Philippine Wireless Inc., Pocketbell Philippines
(Telecommunication Company-Pager)
 Directly reporting to HR Department Head and HR Manager.
 Answering phone calls and entertains inquiries.
 Typing memos and correspondences.
 Distributing incoming faxes.
 Maintaining the general filling system.
 Updating employee master file (using Lotus for DOS).
 Giving and checking written examination of applicants.
 Giving typing examination to applicants.
 Encoding data in timecards.
Education Attainment
Graduate/Degree Bachelor Degree in Information Technology (UAE attested degree certificate)
May 2000 Polytechnic University of the Philippines, Manila Philippines
Exams / Qualifications Taken
Philippines Civil Service Examination for Sub-professional - Passed
Membership/Organization
Filipino Association for Computer Excellence, Al Ain U.A.E. - Member/Trainer
Awards/Honor Received
International Computer Driving License (ICDL) Core-MS Office 2007 3rd
Outstanding Graduate &
Best in Database Project (MS Access)
PC Assembly with Laboratory 3rd
Outstanding Student
Filipino Association for Computer Excellence (2004) Outstanding Trainer
Training and Seminars Attended
International Computer Driving License (ICDL) Core-MS 2007-U.A.E. Sept ember 17 – November 19, 2010
PC Networking with Laboratory-U.A.E January 16 – March 19, 2005
Personal Computer Assembly with Laboratory-U.A.E October 17 – December 18, 2004
Total Quality Seminar-Philippines February 5-6, 2001
Computer Skills and Knowledge
Operating System MS-DOS, Windows 95, 98, NT 4.0, XP and 2000, OS400
Database Application SQL 6.5 and 7.0, Foxpro for DOS and MS Access
Programming Languages Foxpro for DOS, Pascal, COBOL, Visual Basic, Developer 2000 for Oracle
Application Administration Microsoft Exchange Server, Microsoft SQL Server, Platinum SQL, Application Manager,
Microsoft NT Server 4.0, Microsoft Server 2000, Citrix, Trident Chronolog system
Graphic Applications Print Shop, Print Artist
Trouble shooting Scanners (Magellan, Vertical and Handheld), POS (Point of Sale Machines), Computer
Network, Hardware and Software(Computer and Printer)
Personal Data
Birth Date July 27, 1978
Birth Place Quezon City, Philippines
Nationality Filipino
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5. Civil Status Married with 1 child
Religion Catholic
Languages Tagalog (native), English
Driver’s License UAE Automatic Light Vehicle valid until 11 March 2023
Visa Employment Visa (can be transferred to husband sponsorship)
Notice Period Can join immediately
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6. Civil Status Married with 1 child
Religion Catholic
Languages Tagalog (native), English
Driver’s License UAE Automatic Light Vehicle valid until 11 March 2023
Visa Employment Visa (can be transferred to husband sponsorship)
Notice Period Can join immediately
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