The document is a resume for Robert Getty. It summarizes his 28 years of experience in executive management, marketing, sales, client relations, and operations roles across various industries including title insurance, appraisal management, and martial arts instruction. It highlights his skills in areas such as sales, marketing, management, vendor management, client relations, project and portfolio management, team building, and leadership. The resume provides details on his work history, education, and qualifications.

1. The greatest leader is not necessarily the one who does the greatest things. He is the one that gets the people
to do the greatest things." --Ronald Reagan
Robert Getty
204 Heritage Dr.
Oakdale, PA 15071
(412) 735.4218
kyosanimgetty@hotmail.com
member of LinkedIn
My objective is to obtain an executive position in client relations, revenue growth, marketing / project or portfolio
management, workflow analysis with a focus on identifying new corporate opportunities for customer satisfaction,
market and competitor analysis, team building, while working with internal partners such as sales, operations,
legal, and Human Resources throughout the organization.
I have 28 years of continuous work experience. I am a detail oriented, dependable, and active listener with strong
interpersonal skills. I strive to understand customer needs and provide exceptional results with an
uncompromising work ethic. I am adept at managing multiple projects simultaneously while maintaining
composure and focus.
While the majority of my work experience is in the Title Insurance / Appraisal Management and Martial Arts
industries, I am confident that my skill set as summarized below can be applied across multiple positions in many
fields.
 Experience in Outsourcing Work, Request for Proposal Authorship, Workflow Analysis
 Experienced in Sales, Marketing, Management, Vendor Management, Client Relations, Portfolio and
Project Management, Team Building, and Mentoring
 Proficient in Microsoft – Word, Excel, PowerPoint, Visio
 Market Trend and Competitor Analysis
 Proven Leadership, Communication, Presentation and Time Management Skills
I believe that my skill set would be an asset to any company as summarized above and in the attached resume. I
can be reached at the above phone number or email address. For additional information my profile can be viewed
on LinkedIn®.
Sincerely,
RobertGetty
Robert S. Getty
Robert S. Getty
204 Heritage Dr.
Oakdale, PA 15071
412.735.4218
Executive Management / Entrepreneur

2. Accomplished Visionary Executive / Entrepreneur with 28 years of experience in multi-channel product distribution, retail
and centralized operations, vendor management, client relations management, workflow analysis, business analytics,
management of small to large groups of employees, project management and strategic planning with both startup and
growth organizations. Executive thrives in dynamic and fast paced environments.
 Profit / Loss Management Retail / Centralized Operations
 Change Management Market Identification
 Accomplished Speaker / Writer Order Volume Forecasting
 Microsoft Office Proficiency Technology Development
 Teacher, Mentor, Coach Project Management
Achievement Highlights and Professional Experience
1988 – 1990
Lender’s Service (Growth Organization)
Appraisal Team Supervisor – has the responsibility to oversee a staff of associates for timely assignment, follow up, and return of real
estate appraisals in various geographic areas of the United States for a range of lending institutions including, but not limited to, Banks,
Consumer Finance Companies, etc.
 Achieved a company high 97% on time ratio in the states of PA, WI, WV, and FL.
 Oversaw the assignment, follow up, and on time return of over 100 appraisal requests per day.
1990 – 1996
National Real Estate Information Services (Startup Organization)
Assistant Vice President, Appraisals – was responsible to assist with the creation of the proprietary order management software, recruiting
and vetting of real estate appraisers in five states (initially), develop and implement a technology solution for the quality control review of
the FNMA 1004 form, FHLMC 704, FNMA 1073 Condominium form, etc. In addition, the AVP interviews and hires appraisal department
customer service, quality control, and appraiser recruiting staff as well as maximizing corporate profit margin while ensuring customer
satisfaction within the company’s mutually agreed upon Service Level Agreements.
 Recruited to assist in the creation of this startup organization as the Assistant Vice President Appraisal Department.
 Within three years had assisted in growing the company from a five state firm to operations in 15 states with annual revenue of
25 million.
 Pioneered and implemented the use of Appraiser’s Choice’s technology solution for the electronic receipt, quality control review,
and final delivery to the client. .
 Partnered with Household Finance Corporation to create the first “Comparable Search” product in the industry increasing
company sales by $50,000 annually.
 In 1993, as Vice President of Appraisals, assisted with the successful integration of the former TRW – Record Data Corporation
into the National Real Estate Loan Services (NRELS) operations thereby doubling corporate revenues to 50 million annually.
 Ensured customer satisfaction with NRELS’ products and services through on site client visits throughout Pennsylvania, West
Virginia, Ohio, New York, and Illinois.
 Oversaw a staff of 20 customer service representatives, 18 quality control personnel, and six staff appraisers.
1996 – 2000
Advantage Equity Services (Startup Organization)
Vice President, Appraisals was responsible to assist with the creation of the proprietary order management system for the order placement,
hiring and vetting vendors (real estate appraisers and abstractors) tracking, timely return, and quality control for both the real estate
appraisal and property report / title insurance policies, develop a robust technology solution for quality control guidelines for the FNMA
1004 (single family), 1073 (condominium), 2055 (exterior), FHLMC 704 (exterior), ensure that the correct borrower’s name appeared on
the final title commitment, etc. In addition, the VP, appraisals monitors existing client order trends, respond to the increases and decreases
in order volume and communicate these changes throughout the organization, hire and conduct the vetting process for customer service,
quality control, and one full time staff appraiser.
 Recruited to create this startup organization as the Vice President of Appraisal Operations.

3.  Authored Request for Proposal from Household Finance Corporation of Elmhurst, Illinois resulting in securing the firm’s largest
appraisal and title insurance client.
 Assisted with the development of software to monitor the productivity of each quality control representatives’ daily activity
thereby providing the VP and EVP, Appraisals with an additional evaluation tool during the employee review process.
 Analyzed and implemented changes to the property report / title insurance workflow resulting in a significant decrease in order
entry errors.
 Create and distribute information company-wide, the geographical placement of orders, reduction or increase in sales, and the
on-time turn time performance for each appraisal client representative.
 Attended numerous classes and seminars regarding the Uniform Standards of Professional Appraisal Practices in order to ensure
company adherence to FIRREA, USPAP, FNMA, FHLMC quality guidelines and generally accepted real estate appraisal practices.
Lender’s Service, Inc. (LSI) (Growth Organization)
2000 – 2012
 Originally hired in the marketing department, the company had a need within 60 days of my hire for an experienced appraisal
operations manager to assume leadership of a 40 person customer service / appraisal management team known as a CSM
(AVP, Client Service Manager).
 In addition to the oversight, coaching, and mentoring of the above staff, the CSM is responsible for client and internal facing
appraisal turn time trends, monitor daily order counts, cycle time improvement, pull through rates, obtain feedback from
clients on service standards and performance, research root cause of out of standard orders, implement action steps for
improvement, and ensure trends are communicated to internal and external stakeholders.
 Account Manager – ELoan, Dovenmuehle, Aurora Loan Services
 Portfolio Manager – CitiBank
 Appraisal Team AVP / World Savings
 Evaluations Team AVP /Broker’s Price Opinions
 AVP, Business Development Manager - Washington Mutual, Bank of America
 VP, Client Relations Manager, 2007 - 2012 – Client Sample – USBank (appraisal & titles), GMAC (appraisal & titles), PNC
Mortgage Services (appraisal & titles), JPMorgan Chase (appraisals & titles), The Huntington National Bank (appraisals), etc.
 The CRM’s core functional responsibilities include, but are not limited to, safeguarding existing business through tactical or
strategic activities that support existing client needs. This includes coordinating resources to solve operational challenges and
driving to conclusions that meet client expectations.
 The CRM provides a single point of contact to solve operational challenges for an existing client in order to optimize market
share opportunity.
 The CRM monitors existing client trends and responds to increases and declines in order volume and communicating any
issues throughout the organization.
 Assists sales and operations with the on-boarding of new clients by organizing and participating in project teams to develop
client and company agreed upon workflow processes, contract negotiation, primary responsibility for new client set up within
the company’s order management system to ensure client reporting aligns to client set up expectations, and creating a project
log to capture all work initiatives that are both client and internally driven.
 The CRM is the central point of control over documentation specific to assigned clients including Requests for Proposals,
contracts, approved pricing, workflow documentation, and any contractual limitations such as outsourcing, offshoring, and
correction authorizations.
 Gather client and competitor intelligence sharing information with operations, legal, and sales.
 Travel on site to GMAC (Phoenix / Ft. Washington, PA), PNC (Chicago), USBank (Minneapolis), JPMorgan Chase (various
cities throughout California / Ohio), etc. to provide training for LSI’s proprietary e-commerce closing platform as well as
presentation of LSI’s appraisal and closing turn-time performance, products, etc.
United Lender Service’s (ULS) (Growth Organization)
July 22, 2013 – September 20, 2013
Manager, Sales, Account Management and Marketing was responsible for identifying new product and service opportunities, obtain client
feedback, participate in marketing events such as trade shows and conventions, respond to Requests for Proposals, develop and present
marketing materials to large and small audiences as well as close sales and onboard new customers.
 Within first week of employment, created a 25 point action plan with a vision toward improving marketing material, creating a
quarterly newsletter regarding the company’s ability to provide commercial title and settlement services, client contacts to
discuss the company’s products and services, met with Vance, Wright, Adams, and Associates to review updating the web site
and introducing social media, etc.

4. Worked in concert with operations partners to author several presentations. For example:
 Deed in Lieu of Foreclosure / Short Sales Services offered for Capital One,
 Purchase and Commercial Title and Settlement Services offered for Capital One,
 Purchase Title and Settlement Services offered for USAA Real Estate,
 Residential Real Estate Appraisal Products and Services for Wells Fargo,
 Residential Real Estate Appraisal Products and Services for Credit-Suisse.
Attended the Emery FCU conference as well as the New England Mortgage Banker’s conventions in September. Presentation materials such
as traditional Title and Settlement Services, Commercial and Purchase Title and Settlement Services, and Residential Real Estate Appraisals
were authored and presented.
Additional client contacts were made with all Emery FCU branches and managers, FlagStar, Bank of America, Wells Fargo, AAG (reverse
mortgages), etc.
Additional Projects:
 Gathered and reported on customer feedback for USAA and Capital One through the SharePoint database,
 Begun to examine areas of improvement to the company web site and introduction of Social Media,
 Begun to examine areas of improvement to reporting on internal metrics such as “order to fund”, “conversion ratios”, etc.
ENTITLE DIRECT TITLE INSURANCE (Growth Organization)
September 3, 2014 – March 22, 2015
Senior Account Manager is responsible for identifying new client and revenue streams in 40 states as well as Washington, D.C. through
B2C, B2B, or existing relationships. Clients are presented with sales material such as PowerPoint Presentations, Word documents, etc.
developed by the Account Manager and marketing to explain the significant benefits of utilization of the company’s unique business model.
 The Sr. Account Manager attended trades shows with the South Western PA MBA, Tri-State Realtors Association etc. with the
goal of networking, marketing, presenting sales materials to large and small audiences to close sales and onboard new customers.
New customers brought on board to date: American Neighborhood Mortgage Corporation (Annie-Mac), goodmortgage,
Pentagon Federal Credit Union, Howard Bank, etc.
 In current discussions with JPMorgan Chase, Ally Bank, NASA FCU, USBank, Space Coast FCU, Clearview FCU, CliffCo, First
Niagara, PNC, Dollar Bank, etc.
 Authored Requests for Proposals for American Internet Mortgage, Pennsylvania State Employees Credit Union, a Patch of Land,
and Andrews Federal Credit Union.
 Working in concert with Marketing, began to create materials for the credit union industry, reverse mortgages, zero cost
lenders, etc.
 Also began to formalize documentation such as client and well as internal workflows, after meeting “call reports”, project pl ans,
etc. with the goal of standardizing communication throughout the organization.
TITLE SOURCE, A SUBSIDIARY OF QUICKEN LOANS (Growth Organization)
June 22, 2015 – January 25, 2016
Business Metrics Analyst within the Vendor Management Group is responsible for creating and maintaining policy and procedure
documents for onboarding of appraisers and compliance with Federal Guidelines (Dodd Frank, TRID), analyzing current pricing in Excel
and making recommendations for change based on information from the individual states, and workflow documentation in Microsoft Visio.
 During the first week of my employment, was tasked with modifying and updating the department policy and procedures
manual,
 Filled in for the Team Captain when she went on maternity leave – during that time, worked with internal partners, information
technology, etc. to create various reports to assist the vendor recruiters in identifying areas of need, turn-times, capacity, rates of
assignment acceptance by the appraiser, etc.,
 As a result, for the first time during my tenure with the company, in October, 2016, the team not only met, but exceeded their
monthly goal by 20 new appraisers on-boarded,

5.  Upon the Team Captain’s return, worked on analyzing appraiser documentation to ensure that they were geographically
competent to complete assignments in a given market.
2000 – Present
Getty’s Elite Martial Arts
Co-Owner, Master Instructor – is responsible for instruction, course development, and student retention for a customer / student base of
69. In addition, the owner creates and disseminates the organization’s marketing and sales material as well as maintains and conducts
trend analysis of all financial records in Excel to determine enrollment trends.
 Began training in the Korean Martial Art of Tang Soo Do in 1993.
 2001 – Trained with Grand-Master Tom Patire and received Tactical Master Instructor Rank in the self-defense system of
Compliance, Direction, and Takedown (CDT). CDT is the only patented self-defense system in the United States that is taught to
law enforcement, federal agencies (FBI, Air Marshalls, etc.) as well as civilians and families. Mr. Patire has been featured on
television and various publications such as Anti-Terrorism and Black Belt Magazine as well as the author of The Personal
Protection Handbook.
 2009 – Promoted to Fourth Degree Black Belt / Master Instructor.
 2014 – Promoted to Fifth Degree Black Belt
 Multiple First Place tournament competitor.
 January, 2014 – Awarded “Master Instructor of the Year” by the American Karate System.
 Member of “Independent Karate Schools of American”
 Member of “Universal Martial Arts Association”
Education
 1980 – 1984 Upper St. Clair High School GPA 3.0
 1984 – 1987 Indiana University of Pennsylvania GPA 3.0
 1992 – 1993 Geneva College B.S. Human Resource Management GPA 4.0
 1997 – 1999 M.B.A. Studies Waynesburg University GPA 4.0
 1994 – 2015 Residential Appraisals / Income Property Appraisal / Uniform Standards of Professional Appraisal Practice (two
courses) / Technology in the Appraisal Industry (sponsored by the Appraisal Institute) / Appraising Residential Property
(sponsored by the Western Pennsylvania Realtors Association) / What is Six Sigma? / Managing Multiple Projects / Various
courses sponsored by Fidelity and LPS to include, but not limited to, the Home Valuation Code of Conduct, Graham-Leach-Bliley
Act, Business Ethics, Protecting Customer Information, Title Insurance Overview , James Gosdin, Lien Clearance, The ABCS of
Title Closing, Marc Zirogiannis, Finding the Right Path, a Guide to Leading and Managing a Title Insurance Company, Roger
Lubeck and Chris Hanson, Title and Lien Clearance, MicroSoft Excel Phase 2 / Will be attending the NMLS courses in May, 2016
References are available upon request