1. Our vision is to deliver the leading and most innovative
communication services to help you work more efficiently
and become more profitable.
2. O2 Roaming Boltons
Now in our 27th year, Welcomm has grown from being the first mobile retailer
in the Midlands to the large communications specialist of today.
Unbiased Competitive Advice
Welcomm partners with the leading network & telecoms providers to ensure
we deliver the best communication solutions available in the market, tailored
to your business needs.
A Unified Joined-Up Solution
Our partnerships enable Welcomm to offer you a full suite of communication
solutions, including mobile, data, digital and Hosted Voice - all managed by
Welcomm as your one trusted advisor.
3. Dedicated Account Manager
Responsible for reviewing your services and
spend to ensure we are providing the best
value solutions to suit your business needs.
Support Services
Over half of Welcomm staff are in a support role to ensure we respond
quickly and efficiently to your every need.
Customer Care Team
An in-house team who answer all incoming
calls within 3 rings, offering support on queries
relating to billing, real-time network updates,
tariff changes and hardware availability and
fault diagnosis.
Procurement Team
Dedicated specialists who advise on the latest
range of devices in the market to match your
needs and budget.
Unified Support
Dedicated to organizing full system installations
and supporting your services thereafter. The
team respond to incoming queries within 1hour,
followed by 4 hourly updates until it is resolved.
Engineers
An in-house team split into two sections:
installation specialists who can survey your
current systems and provide a new unified
communications solution; support advisors to
guide you through technical faults.
Digital Advisors
Offer expert knowledge on O2 digital products to
ensure they are seamlessly rolled out supported
throughout your contract.
5. O2 launched their Direct Partner Network in early 2015, which recognises partners
such as Welcomm that excel in delivering high quality mobile and digital
performance for their customers.
“At O2 we choose to work with talented Partners that offer great expertise, flexibility
and agility for businesses. These Partners are an extension of the O2 family and they
share our commitment to providing a great customer experience and a trusted
approach.”
The latest O2 award accredited to Welcomm is for Digital Excellence 2016. This
acknowledges Welcomm’s expert knowledge on O2 digital products which enable
businesses to work smarter.
“O2 recognises partners who excel in Digital Excellence.”
O2 Partnership
Direct Partner Network
Digital Excellence Award
6. Gamma are the leading supplier of voice, data and mobile services in the
UK. As a Platinum partner we benefit from additional support, training and
funding to enable us to deliver the following benefits:
• Direct links to Gamma’s escalation team ensures that Welcomm can offer
fast and efficient responses to your support queries.
• Regular updates on real-time product issues.
• Competitive pricing within the marketplace.
• Welcomm can offer valuable consultation and advice on all Gamma services.
• Access to training on new products and enhancements.
Gamma Platinum Partner
7. Welcomm’s Services
Mobile services
deliver flexible
solutions for your
workforce.
A reliable and
speedy data/voice
connection is
essential, with the
capabilities of
supporting the
latest telephony
solutions.
Telephony
services can
improve your
internal
operations and
customer service,
whilst reducing
call costs.
Hosted services
enable your
business to
operate more
securely,
efficiently and
cost effectively.
Securing the best
energy rates for
your business
saves revenue now
and in the future.
Smartphones
Tablets
Mobile
Broadband
Car Kits
Mobile Device
Management
(MDM)
Text Marketing
Vehicle/Asset
Tracking
Lone Worker
Protection
Machine to
Machine
Single Line /
ISDN
ADSL /
Broadband
Fibre to the
Cabinet (FTTC)
Ethernet over
FTTC (EoTTC)
Ethernet First
Mile (EFM)
Ethernet Fibre
/ Leased Lines
Multi-site
Solutions
(MPLS)
IT support,
maintenance or
management to
enable your
business to
operate more
effectively.
Business
Telephone
Systems
VoIP / SIP
Trunks
Telephony
Disaster
Recovery
Non-
Geographic
Numbers
Voice & Data
Cabling
Call
Management
Hosted Voice /
VoIP
Microsoft
Office 365
Hosted
Sharepoint
Skype for
Business
Call Recording
Hosted Contact
Centre
Disaster
Recovery
Fax to Email
IT Support
Telephony
Maintenance
Telephony
Auditing
Management
Disaster
Recovery
Gas
Electricity
Account
Management
Regular Savings
Reviews
Termination
Support
8. Hosted Services
A telephone system that sits in a network data centre, known as the
Cloud, rather than at your premises. Your business calls can then be
controlled through an easy-to-use web portal or Smartphone app.
Controllable Features - You are in control with a range of call handling features such as
reporting, call recording, auto attendance and admin privileges.
Cost Reduction - You pay-per-license rather than for costly PBX hardware to sit on your site
and incur maintenance costs.
Security - Hosted services sit within the latest technology which offers the most secure and
reliable solution to protect your company data.
Mobility - You’re no longer restricted to where you can access your business files and calls, so
are able to offer the same customer service from any location.
Staff Loyalty – Staff can operate from a remote location or from home, thereby attracting
higher calibre personnel to your business whilst promoting staff loyalty.
Disaster Recovery – Cloud-based services aren’t affected by disasters, such as snow,
floods, roadworks, family commitments.
Up to Date Features - Upgrades are immediately implemented free of charge
Flexibility - If you’re expanding then increase your number of licenses without investing heavily
in new hardware, or decrease licenses if you need to flex down.
9. Digital Services
Office 365 is a cloud based application which gives selected
users access to your business documents, emails, contacts
and shared calendars. The app is secure, straightforward and
accessible from any device, anywhere.
Intune allows you to manage, update and protect your PCs
and devices no matter where you are. It’s a cloud based
service so you can make changes via an easy to use web
console, or through a Smartphone app.
O2 Just Call Me is a straightforward conference calling
solution that removes the hassle of setting up group calls,
as there’s no need for dial-in numbers of pin codes. Just set
the conference data and time on the app, invite participants
and wait for them to call your mobile to instantly join.
McAfee Multi Access is an online security app that can protect
all your devices at once against viruses, spam, malware and
identity theft, ensuring that your documents and customer
data is safe. Available for all browsers.
Box is an online storage solution that enables you to access
your files from any device, anywhere. Designed with
security in mind, sensitive documents and project work can
be shared between staff, partners and customers.
10. Energy prices are at an all decade low but with 73% of Business
customers not regularly reviewing costs, they are potentially missing out
on a 40% saving (Source: Ofgem).
Welcomm Energy
Saving through Welcomm Energy…
It is as simple as 1,2,3
1. PROVIDE US WITH YOUR BILL
Simply e-mail a copy of your latest energy bill along with a signed Letter
of Authority on your company letterhead, to energy@welcomm.co.uk.
2. WE FIND YOU THE BEST RATES
We will then go out to the 14 top energy suppliers in the Market to find the
best rates for your usage and provide you with a summary savings report.
3. YOU START SAVING
Your business moves seamlessly over to your new chosen supplier, securing
you the best market rate for when your current contracts ends, whether it be
now or within the next 5 years, up to 2021.
12. Welcomm Identified in the London Stock
Exchange’s ‘1000 Companies to Inspire Britain’
Welcomm Communications has been identified as one of
the UK’s fastest-growing and most dynamic small and
medium size businesses.
To be included in the list, companies needed to show
consistent growth over a minimum of 3 years whilst
significantly outperforming their industry peers.
Industry News
ISDN Set to Terminate in 2025
Technology is advancing rapidly, leaving ISDN behind as
an outdated product. Many businesses run their phone
lines through an ISDN, however these are being replaced
by faster and cheaper Hosted services which offer vast
benefits to business users. The switch off is set for 2025,
causing many people to switch now and get ahead of the
times.
