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Content
FEATURES
• Introduction from Managing Director, Aidan Piper
• What our partners and customers say
• Welcomm Support
• Why hosted services are the right move for your business
• Horizon Hosted Voice
• Horizon Hosted Voice Reporting
• The benefits Hosted Voice delivered to GreenThumb
• Office 365, McAfee, Just Call Me, Microsoft Intune, TU Go & Box
• Welcomm in the News
• Welcomm launches Energy
Welcome,
We know that making changes to your business’ infrastructure and systems can be daunting,
which is why it is so important that you trust and have confidence in your provider.
Welcomm’s strength not only comes from the relationship and experience we have in supporting
our customers over the past 27 years, but also from the relationships and knowledge we develop
with our partners.
Our ethos to ‘Always Partner and Differentiate’ drives us to forge close working relationships with
the key providers in the industry. This allows us to develop a more diverse service offering, where
we lead the way by delivering the latest innovative products on the market.
Partnering also enables us to deliver a superior support structure as we benefit from direct links into the networks’ systems.
Welcomm can therefore monitor the implementation of your new services to get them up and running quickly and directly
access your service reports thereafter.
These connections and relationships also give Welcomm access to the latest industry trends that are coming into
the market. Being able to share this expertise and knowledge with our customers, is an important part of our service,
as it ensures that our customers are kept informed of the latest solutions that will further support, connect and grow
their businesses.
Many Thanks,
Aidan Piper
Managing Director
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Welcome
What our key partners say:
“Welcomm are one of our pioneering partners. Their appetite and drive can be
demonstrated through their evolving and developing service portfolio and in-house
support and experience. They were one of our 1st partners to sell fixed and were
also delivering a full unified offering years before our other partners. It is because of
this we also chose Welcomm to trial our digital services in 2014. We were thrilled
to award Welcomm with their Digital Excellence Award earlier this year.“
- Jason Phillips, Head of O2 Partner Sales
“I am delighted that Welcomm has invested in becoming one of Gamma’s
strategic Platinum Partners. The telecoms industry is changing rapidly and
Welcomm are putting themselves at the forefront of this change to the benefit of
their customers. We look forward to working closely with them in the future and
helping their business grow and develop successfully.”
- Bob Falconer, CEO Gamma
“Working with Welcomm was completely the opposite experience of working with
the previous provider. They showed willing. You could see they genuinely wanted
to work with us.”
- Churchill Services
“I have to give your team 10/10 in respect to responding to our day-to-day
support requests and providing help and advice when required.”
- Cambridge Online
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Welcomm Support
The importance we place on offering a responsive, informed
customer support can be demonstrated by the fact that over half
of our staff are in a support role.
“With Welcomm we don’t just
get a service, we get a team of
people behind us.”
- Tapi
Account Managers
Customer Care
• Highly trained, dedicated advisors who directly communicate with key partners and suppliers
• Fast and informed responses which follow a 3 ring call policy, 1 hour fault query
response times and updates every 4 hours
• Unified communication service, allowing us to gain a full understanding of your
infrastructure so we can support you more efficiently across all of your services
As a customer you have the benefit of your own dedicated
account manager to oversee and manage your account services.
They will review your account usage and business needs to
ensure that you are getting the best value solutions to suit your
business requirements.
Our customer care advisors are on hand to answer any incoming
calls within 3 rings. They offer support relating to Welcomm’s mobile
and data services and have direct links into O2’s support systems,
as well as the other mobile networks. The team are trained to be
able to respond quickly and efficiently to your billing queries,
and provide real-time network updates, process tariff
changes and discuss hardware options.
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Welcomm Support
Procurement and Device Support
Digital Advisors
Unified Support
Engineers
We have dedicated specialists who can advise on the latest range
of devices in the market, to ensure you find the device that matches
your needs and budget.
This team are responsible for supporting and installing O2 digital
services such as Office 365, Windows Intune, Box, Just Call Me
and McAfee. They work directly with O2 to ensure that your new
services are installed and connected seamlessly and provide
ongoing digital support throughout your contract, enabling you
to get the best experience from your service.
Our Data and Voice Unified Support team manage and assist with full
system installations, and provide technical faults support thereafter.
Welcomm have an in-house team of installation engineers who will work
around your timescales and have direct links into Gamma and BT’s
systems to allow us to track and monitor the process. Additionally, the
unified team will support you with any queries or concerns, adhering
to SLA response times of 1 hour for all incoming queries and hourly
updates from there onwards, until your fault is resolved.
The engineer team are installation specialists who will survey your
current systems and provide technical solutions for your new unified
communications. They are also on hand to make return visits if a fault
were to arise.
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Moving to the Cloud
Why cloud services are the right move for your business.
Cost Reduction
• You pay per licence so there aren’t large outlays
or maintenance costs for PBX hardware.
Mobility
• You are no longer restricted to where you can
access your business files or calls.
• You can offer the same customer service from
any location with a data connection.
Staff Loyalty
• Hosted services enable staff to operate from a
remote location or work from home, which will
not only attract a higher calibre of employee
from a larger catchment area, but also promote
loyalty from existing staff.
Security
• Hosted services have the benefit of being
updated when technology advances. This
means that your data sits on the latest system
and offers the most secure and reliable solution.
Disaster Recovery
• Cloud based services aren’t affected by snow,
flood or road works, due to it’s mobility benefits.
Therefore your business won’t be impacted by
these type of natural occurrences.
Flexibility
• Hosted services are based on a per licence
model, therefore it gives you the flexibility to add
more licences if your sales team are expanding,
without having to invest in further IT systems.
“Technology is always changing and developing and then our Business
is growing and changing too, so the support, skills and services that
Welcomm has are a reliable asset as new challenges are identified. We
have a strong working relationship with Welcomm and hope to continue
this as our Business develops.”
- Certas Energy
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Horizon Hosted Voice
Horizon is a hosted telephone service that offers the benefit
of being able to control all of your business calls through an
easy-to-use web portal or mobile app.
Suitability
Suitable for any Business with varying
requirements
Employees Out of The Office
• Call forwarding means employees can be more
efficient when out of the office. They can
quickly change where their calls are sent:
desk, mobile, colleague or voicemail.
Multi-site Organisations
• There’s no need to invest money into an
expensive system at each of your sites as
Horizon will connect the branches digitally on
a per-seat basis.
Call Handling
• It’s easy to move customer calls seamlessly
between users and offices. You also have the
option to play marketing messages during
hold periods.
Training and Monitoring
• Calls can be recorded from any location,
with the click of a mouse on your web portal.
This can be used to train staff or monitor calls
for customer satisfaction purposes.
Controllable Features
You are in control with a range of
management and call handling
features
Reports
• Quickly visible from your dashboard including
call history, voicemail and recorded calls.
Call Recording
• Recording is controllable, allowing you to select
which inbound and outbound calls are stored in
your secure online file.
Selective Control
• Your key feature options can be restricted to
the IT department as principal administrators,
whilst your staff can be given lower level
permissions to control calls quickly and easily.
Auto Attendant
• Gives you the option to route calls around the
business whilst promoting your marketing
messages online.
“The system is adaptable, scalable and perfect for the health care environment. My
advice to other businesses is It’s secure and there’s nothing to stop you investing
in it, so go for it!”
- New Horizon’s Care
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Akixi Call Reporting
As well as Horizon reporting, Akixi offers more in-depth call
management reporting and wall board integration in real-time.
Stay in control with the immediate insight into how your customer services can be
improved, thereby taking advantage of every possible revenue lead whilst boosting
your efficiency and productivity.
Device Accessibility
Your reported metrics can be viewed anywhere
by a multitude of devices: PC, Mac, Tablets
and Smartphones.
Trend Analysis
Monitor your call traffic trends at different time slots,
such as every half an hour, each day, week or month.
Unauthorised Calling
Access reports that indicate suspicious,
unauthorised or out-of-hours calls.
Push Reporting
Send reports straight to your email on a time
schedule that suits you.
Historical Cradle to Grave Reporting
You can visually map the entire journey of a call,
including call details such as diverts and holds.
Key Performance Alarms
This will automatically alert you when one of your
pre-set objectives hasn’t been met.
Abandoned Call Recovery
A feature which identifies whether your missed
calls have been returned so that you can avoid
losing potential revenue.
Multi-site Tracking
Call tracking can be compared across all of your
sites; the metrics aren’t limited to analysing your
offices separately.
Extension Busy Lamp Field
Handle your customer calls efficiently by understanding
who is available or busy and for how long.
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Hosted News
New Horizon Features
Horizon Call Centre - This add-on service
allows you to easily manage call centre
environments to boost the productivity of any
customer care or sales staff receiving inbound
calls. Includes call queuing, call distribution and
performance tracking.
Horizon Integrator - Integrate your Horizon
services with Microsoft Outlook and Skype for
Business, therefore allowing you to access call
previews, history or even dial out from your
desktop. You can also opt to link Horizon with
your CRM package.
App: iPhone 6s and 6s Plus release -
The Horizon Phone App enables customers to make
calls through their Smartphone. It’s currently
available for Android and iPhone users and will
also be compatible with the newest iPhone 6s and
6s Plus models from June 2016.
ISDN Set to Terminate in 2025
The age of the traditional business landline is
over and set to be cut off in 2025.
Technology is advancing rapidly, leaving behind
outdated multi-line telephone systems.
Due to a rise in popularity and benefits of Hosted
technology, traditional ISDN phone lines will be
switched off.
This will result in many businesses having to upgrade
their systems to newer and better alternatives, such
as Hosted Voice.
Hosted services are the future of business
communication, causing businesses to switch
now to get ahead of the times.
Keeping you up-to-date with the latest news
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GreenThumb Case Study
Lawn Care Specialists Cuts Telephony Costs Down to Size
About GreenThumb
They say you need green fingers for a top notch garden
but for a perfect lawn it takes GreenThumbs. And the
greenest thumbs of all belong to GreenThumb Lawn
Treatment Service, for 30 years the UK’s premier lawn
care company.
Treating more than one million lawns a year – on
average that’s an astonishing 18 every minute – it works
through direct and franchised operators across the
length and breadth of the UK, tackling everything from
rambling corporate campuses through to the smallest
cottage garden.
And business is booming for the St. Asaph,
Denbighshire headquartered firm. It is continuing
to expand its nationwide network of more than
220 franchisees.
The Challenge
It’s no surprise that with a largely mobile workforce,
GreenThumb relies heavily on mobile phones. What
was a surprise to the IT team however was the growing
cost and complexity of its mobile contract. Looking
for something better, the Gamma platinum
reseller Welcomm came highly recommended.
GreenThumb found Welcomm’s approach, attitude,
enthusiasm and pricing structure a big improvement,
and especially liked the way it reviews contracts
regularly to make sure they remain competitive.
With the mobile estate resolved, next challenge for the
IT team was the company’s fixed line telephony.
At the same time thousands of extra households every
month are adopting its services, thanks no doubt to it
being the UK’s most recommended lawn treatment
specialist. With that kind of track record, nobody could
accuse GreenThumb of letting the grass grow under
its feet.
“The best thing about partnering with
Welcomm is that it’s like they are working
for me - they’re like colleagues, a part of my
team. When we have questions for them we
don’t just get a tick box answer, we’ll have
a proper conversation and discuss the
issues in detail.
- Ben Carrington, IT Manager,
GreenThumb
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GreenThumb Case Study
With its PBX going end of life, it was time to say goodbye
to ageing hardware, costly ISDN and a less than
happy relationship with its incumbent fixed network
provider. Since Welcomm had done well on the mobile
side, the company was invited to tender along with
one other vendor.
Welcomm’s proposal was based on Gamma SIP Trunks
along with the Inbound cloud number hosting platform.
The Solution
To meet GreenThumb’s mobile needs Welcomm first
analysed a sample of the the firm’s old bills, contracts
and tariffs to identify where savings could be made.
Working with its direct partner O2, Welcomm was able to
devise a far more competitive alternative that included new
handsets all around and a much better tariff.
The company also helped GreenThumb manage its
ongoing mobile costs better by providing regular analyses
and reviews of bills, usage stats and call costs.
All with a view to making sure GreenThumb always
gets the best value possible from its mobile estate
and airtime contract.
Having built a strong working relationship with
GreenThumb through its mobile business, Welcomm’s
unified communications specialists began discussions
about fixed line telephony.
As things moved on the company assembled a dedicated
team to look at the GreenThumb requirement, aided by
Gamma’s own people.
It was clear that Gamma’s SIP telephony solution,
teamed with GreenThumb’s new Avaya PBX was ideally
suited to the company’s headquarters needs, while the
hosted Horizon platform was a perfect fit for its
franchisees and remote offices. Since moving to the
new hybrid SIP solution the results have been dramatic.
The dropping of its costly ISDN lines eamed with
Welcomm’s bundled minutes deal has slashed
GreenThumb’s fixed telephony costs from £12,000
a quarter to an estimated £2,000 a quarter, the new
system paying for itself within two months.
The numbers in the cloud Inbound system from Gamma
has given the company vastly more flexibility in call
routing and added powerful resilience/continuity options.
And Horizon’s compatibility with the Akixi hosted call
centre solution has revitalised GreenThumb’s marketing
–especially during a very busy period following national
newspaper advertising.
To view further case studies and testimonials
please visit our website:
www.welcomm.co.uk
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Digital Products
Digital products can improve the way your employees collaborate
and mobilise their potential to work anywhere whilst tightening your
management and security systems. Going digital is a way of helping
your business to work smarter.
Office 365
McAfee
Just Call Me
• Be More Productive by staying connected to your office files,
calendars and contacts anytime, anywhere.
• Work Together by sharing documents with your team and
customers, or by using HD Video Conferencing.
• Look Professional with business grade email and website
template design tools and management
• Keep Protected from malware or security attacks.
• Stay In Control with an Online Management Console
to manage devices and users.
• Track Your Merchandise through the location map and
lock them remotely.
• Stay Updated with free, regular threat updates.
• Know Your Costs with a fixed price package that suits
you and doesn’t change.
• Be More Mobile with conference calling on the go -
users call one mobile number to join.
• Save Time by making multiple calls at the same time and
merging the two.
• Stay Connected to your customers with the easy to use
meeting set up and joining.
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Digital Products
Box
TU Go
Microsoft Intune
• Collaborate And Share large files with people in and out
of your business simply and securely.
• Track who is opening and downloading your files in realtime.
• Stay Secure with simple and easy to use security you
can trust - it’s very secure.
• Access Anything From Anywhere with the Box app on
all your devices.
• Stay Mobile by using your O2 number on up to five devices
- you don’t have to be near your phone to talk or text.
• Stay Connected even if there’s no signal or you’ve left your
phone back at the office; TU Go works over Wi-Fi.
• Avoid Roaming Charges when you’re abroad as connecting
over Wi-Fi will charge your calls and texts at standard
UK rates. No more high bills from international use.
• Manage Your Business to work smarter by using Intune
to provide your employees with data and resources no matter
where they are.
• Manage All Devices by using a web-based admin console
to control your apps and documents across all of your devices:
PC’s, mobiles and tablets.
• Reduce Costs as you won’t need to invest in hardware.
• Protect Your Data as staff manage their own devices whilst
still allowing the IT department to remotely wipe and protect
company data.
• Stay Secure with Intune’s built-in security, including anti-malware
and policy control.
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Welcomm in the News
Keeping you up-to-date with the latest news.
Welcomm Identified in the London Stock Exchange’s
‘1000 Companies to Inspire Britain’
Welcomm Communications has been identified as one
of the UK’s fastest-growing and most dynamic small and
medium sized businesses.
Founder and Chairman Chris Stanton said, “To be
recognised for our achievements by the London Stock
Exchange is a real honour and testament to the hard work
and dedication our staff have put in.”
To be included in the list, companies needed to show
consistent revenue growth over a minimum of three years,
significantly outperforming
their industry peers.
Welcomm
were recognised for
their services and
contribution within the
Telecommunications sector.
According to the report, the growth of this technology
sector is helping to seal the UK’s reputation as a global
springboard for new enterprises. 12.4% of the UK
economy is accounted for by technology and
digital businesses.
Xavier Rolet, Chief Executive, London Stock Exchange
Group commented, “High growth SMEs are the driving
force behind the UK economy, developing the skills, jobs
and growth we need.
But ambition alone is not enough; their success must
be highlighted and their growth properly supported with
appropriate finance. That’s why today’s event is so
important: demonstrating the strong alliance between
UK Government, financial market participants, investors,
entrepreneurs and companies to support these inspiring
businesses.”
It is Welcomm’s commitment to delivering innovative
services that have contributed to gaining their London
Stock Exchange’s 1000 companies to Inspire Britain
accolade. They strive to offer their customers not only
the best communication solutions available in the market,
but solutions that meet the exact needs of their business
and to ensure that these services are delivered with a
premium, personal customer service.
Digital Excellence Award
O2 presented Welcomm with
the ‘Digital Excellence Award’
in January which ‘recognises
partners who excel in Digital
Excellence.’ The assessment
framework specifies a broad
knowledge of the O2 digital
products and for personnel
to deliver and support these
services in an excellent manner.
These parameters show that Welcomm can be relied upon
to deliver excellent customer service and support advice to
your business.
For more Welcomm news please visit our
website: www.welcomm.co.uk
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Welcomm Energy
Are you one of the 73% of businesses paying too much for your gas
and electricity? Following an energy audit we reduced our electricity
bill by 50%!
Saving you up to 50%
on your business energy bills
Lock in the
best market rates
For up to 5
years from now
Through the top
11 providers
FREE regular
savings reviews
With Energy prices rising, can you afford not to lock into the low rates of today?
Welcomm Energy can secure you the best market rates for your business energy.
Contact us today for a free energy audit to see how
much we can save you at
energy@welcomm.co.uk or call 0800 064 64 64
16. Welcomm Communications Ltd
24 The Point
Market Harborough
Leicestershire
LE16 7QU
Tel: 0800 064 64 64
Email: sales@welcomm.co.uk
www.welcomm.co.uk
Company Registration Number 03815160, Registered in England
Directors Mr C.M Stanton, Mr A. Piper, Ms R. Brooks, Mr C.R Ruddle
