2. INCREASE EFFICIENCY, CUT
COSTS AND DELIVER RETURN
ON INVESTMENT
We transform
businesses
with intuitive
next generation
services
We are experts
in integration
and convergence
solutions
We hold
premium
partnerships
with all major
network carriers
We provide
scalable
solutions for any
sized business
Quality of
service,
guaranteed
3. We are the
leading unified
communications
provider
We are the
trusted
connectivity
professionals
We provide
resilience and
confidence with
every solution
All our services
are tailored and
bespoke to you
4. WHO ARE WE?
At Elite, our mission is to help businesses grow and improve performance
through the powerful provision of bespoke technology and communication
solutions.
Vision
Our vision is to be the communications supplier and employer of choice.
As one of the fastest growing privately owned technology businesses in the
UK, we will continue to accelerate our growth by bringing together the best
technical minds in the marketplace with unrivalled and innovative unified
communications solutions and internet services for businesses.
5. Elitetele.com PLC was set up in 2000 by
successful tech entrepreneur, Matt Newing.
With just two staff members, Elite began by
selling memorable phone numbers to UK
businesses.
It wasn’t long before the business
was providing the full ecosystem of
communications solutions, with bespoke
telecoms contracts and beneficial multi-tier
solutions that allowed companies to escape
the shackles of expensive carrier contracts.
It is this impartial offering and consultative,
independent approach that led to Elite’s early
success.
Constantly keeping ahead of the market in
a fast changing industry, Elite completed its
first acquisition in 2008 in a bid to refocus its
products and skillset. Since then, Elite have
continued on the acquisition trail, positioning
itself as the leading unified communications
provider. The goal changed from providing
PBX telephone systems and network
level call features, to transforming the way
business communicate with hosted and next
generation technology.
Elite has grown on average 20% year on
year since 2008 and throughout one of
the worst recessions ever recorded in UK
history. This growth is set to continue with
a tight senior management team, a sound
acquisition and organic growth plan and
investment into future led voice, network and
data centre services.
In 2014 the acquisition of a state of the art
data centre meant that Elite officially became
an ISP with carrier capabilities. Data centre
investments combined with the significant
expansion of the Elite core network
infrastructure have established the group as
a market leader.
A BRIEF HISTORY
6.
7.
8. OUR PEOPLE
Growth is at the heart of everything we do, whether it’s the growth of our business or the
growth of our people. Elite continues to make significant investments into the training and
personal and professional development of our people, which in turn has enabled us to
consistently exceed targets, surpass goals and offer expertise in all areas of communications
and customer service.
Our people are our greatest resource; we have a strong team ethos and a unique culture that
sets us apart from our competitors.
Elite Telecom is certified by CCAS and registered with UKAS Quality Management as
meeting the requirements of British Standards, EN ISO 9001: 2008.
About: Matt Newing
Matt Newing is an ambitious tech entrepreneur with nearly
20 years entrepreneurial experience in building successful,
national and international businesses through both
organic growth and growth by acquisition. Matt has built
and bought in excess of 15 businesses across the
technology sector including data centre, cloud, unified
comms and mobile.
Having set up his first company at the age of just 23
years old, Matt is an advocate for young entrepreneurs
and always welcomes young people to pitch their ideas for
investment or mentorship.
Matt has personally mentored and trained the majority of
Elite’s board, leading to a tight senior management team able to
efficiently lead and grow the business with an intuitive mixture of
innovation and acquisition. Matt believes that people are his greatest
asset and continues to sustain the drive and determination in every person in the
business.
Matt won the EN North West Technology Entrepreneur of the Year Award in 2014.
THE ENTREPRENEURIAL
SPIRIT
10. THE WIDEST RANGE OF NEXT GEN
PRODUCTS AND SERVICES
Voice/PBX
Swyx
Hosted PBX
Avaya
Outbound
Analogue Lines
ISDN 30
ISDN 2
SIP/Elite Voice Connect
Cloud/Data centre
Co Location
Managed Servers
Managed Firewalls
Penetration Testing
Mobile
BYOD
Vodafone
O2
EE
Mobile Hardware
11. Inbound
NGN
IVR
UK NTS
Professional Voicing
Hardware Call Recording
PCI compliant solutions
Elite Replay
Elite Hosted Contact Centre
International
International NTS
International SIP
Connectivitynhanced MPLS
Elite Enterprise Internet
(Leased Line)
FTTC
Assured DSL
ADSL
EFM
12. RECOGNITION
P EN North West Technology Entreprenuer of the Year 2014.
P Shortlisted for SMB UC Solution of the Year at the Comms National Awards 2014
P Listed as 24th Most Profitable Telecoms Company in the UK 2014 – Plimsoll
Publishing
P Shortlisted for SME Convergence Solution of the Year at the Comms Business
Awards 2014
P 7th Fastest Growing Company in Lancashire – LBV Magazine Hot 100
P Real Business Hot 100 2012 – Number 59
P Insider Magazine Fastest Growing Company in the North West 2011
P Lancashire Business View – Most Profitable SME 2011
P Sunday Times Tech Track 2011
P Featured in The Telegraph 1000: Britain’s Brightest Businesses, 2011
P Outstanding Company Award presented by Plimsoll Publishing
P Lancashire Business View 2011 – Recognised as one of Lancashire’s most profitable
companies
P Sunday Times Tech Track 2010
P Young Director of the Year at the Institute of Directors Awards 2010 – Simon Cutler
P O2/KPMG Small Business of the Year Award 2009
P Lloyds Development Capital Hot 100 (1st in Technology, 5th overall) 2009
P Orange National Business Award 2009
P Sunday Times Tech Track 2006
P Sunday Times Tech Track 2005
P Orange National Business Award 2005
P North West SME of the Year at The National Business Awards 2004
WORKING WITH ELITE
Our winning formula is to provide customers with an unrivalled portfolio of products and
services, together with award winning customer and technical support.
Elite understands the importance of excellent customer service and ensures that our team
handles each account effectively and proactively. This is reflected in our impressive client
retention record and our 24/7 technical support team.
Benefits of working with Elite:
P Dedicated account management
P Dedicated customer services representative
P 24/7/365 customer and technical support
P An unbiased, consultative approach at all times
P Regular check-ups and check-ins
P Regular meetings and annual reviews
P One monthly bill for all your IT and communications services
P E-billing
P We keep you updated of changes or developments in the industry
P Disaster recovery with every solution
P Free audits and free advice from the experts
13. CUSTOMER TESTIMONIALS
“We expect the system to pay for itself within two years, furthermore we believe that we have
only scratched the surface on what we think the telephony system can do for us in the future.
The implementation of the Swyx solution has been a great success, we have dramatically
reduced our telecommunications costs, improved our overall efficiency and we have had the
added bonus of saving yet more money and protecting our brand values by bringing our call
centre operation in-house.”
“Our telecommunications partner [Elite Telecom] understood exactly what we were trying to
achieve and introduced us to Swyx.”
Billy Waters – Yo! Sushi, on an intuitive Swyx unified communications system
“We reduced our costs by 50% immediately with just this first site, and in the future we
expect to make substantial savings by having just a single data network for everything and
free calls between locations. Because Swyx is Windows-based there was very little training
required.”
“We have been really pleased with the service… It is such a relief to find a personable
company that are always happy to resolve any issues that we have and reach a solution
quickly.”
George Ford – GB Railfreight, on an MPLS connectivity service combined with unified
communications
14. “We were very impressed by the SwyxWare solution and the knowledge [Elite Telecom]
demonstrated about our business requirements. The software was feature rich, future proof
and extremely flexible and could be deployed on our existing infrastructure and supported by
our own in-house staff, therefore negating the need to rely on third-party contractors.
We really like the licensing model as this would allow us to grow our call centres
incrementally without major capital costs or disruptions to our operation.
The system has been very reliable and the level of service from Elite Telecom has been
extremely high, they are always available when we need them.
The solution is a real asset to our entire organisation.”
Stuart Keating – Romec, on a Swyx unified communications platform
“We’re a small company with big ideas - and we needed a comms company that understood
our need to grow organically. Elite Telecom helped us set up a system that has the strength
and resilience we needed, yet with the ability to grow handset by handset.
“We needed to move fast, building a system from scratch to get us connected to the outside
world - Elite provided us with an extremely scalable system without committing more than a
minimum of cash up front.”
Shane Wall – Abundant, on a fast-paced IP infrastructure with VoIP
“[Elite Telecom] was extremely helpful and knowledgeable about building a network that
could ensure a high quality of service. Elite has a genuine interest in our business and they
are always there for us. They always come back [to] you in [a] timely manner without the
need to chase and their advice is spot on. We rely on them to point us in the right direction in
terms of how we can continue to develop and enhance what the system can do for us.
Elite Telecom gave us a solution that could be tailored exactly to our needs, integrate with
our specialist recruitment software and intelligently direct calls to the right consultant, using
the CLI. We expect a ROI within 2 years.”
Alan Griffiths – New Directions Holdings, on a flexible unified communications system
“I am very happy with the level of support and knowledge delivered by Elite Telecom. We try
and do as much as we can in-house, but often I like to call Elite and bounce ideas off them
and together this relationship works really well because as our business develops it becomes
a win/win process for the both of us.”
Chris Carter – Network Infrastructure Manager at Destinology, on the company’s new start
of the art unified communications soluti
15. HEAD OFFICE
33 CORNHILL
LONDON
EC3V 3ND
DAWSON HOUSE
MATRIX BUSINESS PARK
CHORLEY
PR7 7NA
@ELITETELECOM
0800 288 9199
SALES@ELITETELE.COM
WWW.ELITETELE.COM
