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Vodafone NI, ITC Developments in 2009


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ITC Developments in 2009

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Vodafone NI, ITC Developments in 2009

  1. 1. Improving the effectiveness and productivity of your mobile workforce – Why Vodafone? Mark Brooks Business Development Manager Vodafone Northern Ireland
  2. 2. Agenda <ul><li>Vodafone – Market Leading History </li></ul><ul><li>Reliability and Resilience – Our Network </li></ul><ul><li>Full support – our Customer Service and Account Management </li></ul><ul><li>Enhancing and Developing your Business – Our Mobile Solutions and Services </li></ul>
  3. 3. Vodafone : A history of leading the mobile market A brand associated with firsts 1985: First mobile phone call made 1991: First to launch a digital service 1993: First high street store 1994: First text message sent 1999: First operator with 5 million customers 2001: First 3G roaming call 2008: 269 million customers worldwide <ul><li>We were the first to launch </li></ul><ul><ul><li>GPRS data cards </li></ul></ul><ul><ul><li>Blackberry in the UK </li></ul></ul><ul><ul><li>3G data cards </li></ul></ul><ul><ul><li>3G wireless routers </li></ul></ul><ul><ul><li>3G broadband / HSDPA data cards </li></ul></ul><ul><ul><li>3G broadband / HSDPA USB modems </li></ul></ul><ul><ul><li>7.2Mbps / HSUPA devices </li></ul></ul><ul><ul><li>Built-in mobile broadband laptops </li></ul></ul><ul><ul><li>First ever touch screen device from BlackBerry – the Storm </li></ul></ul>The BlackBerry Storm - exclusive worldwide to Vodafone 
  4. 4. Investing in our Network Network Footprint High Network Quality 1 2 3 Why Vodafone? For our network
  5. 5. Key facts about our Network Footprint Vodafone launched the UK’s 1st 3G broadband (HSPDA) Network 2G: 99.7% UK Population 3G: 81% UK Population & 750 cities/towns Sept 2008: World’s first mobile operator to achieve BS 25999 certification for continuity management # 1 mobile provider for UK businesses - 46% of UK businesses trust us Our Focus is improving speed across the footprint – 1.2 > 3.6 > 7.2Mbps Leading expertise in 3G – 1 st UK GSM operator to launch 3G In Northern Ireland the P.S.N.I, Ambulance and Fire Services have have a combined 5000+ users New 5,500 3G sites in the UK More worldwide coverage than any other UK network -192 countries We reached our 3G license obligation of 80% coverage 9 months earlier than required by Ofcom 
  6. 6. High Network investment = high quality Focus on increasing network capacity Working with strategic partners – Alcatel Lucent, Ericsson world leading technical expertise Coverage Capacity Future Proofing World leading Vodafone Evolved Core Network (ECN) <ul><li>Over 50% increase in number of 3G sites by 2011 </li></ul><ul><li>£ 300 M invested each year on our network </li></ul><ul><li>60 million calls per day </li></ul><ul><li>300M SMS per week! </li></ul>Speed Driving the standards for new generation 4G technologies – 100Mbps! In numbers : Rollout of high speed mobile coverage sites throughout the UK network Future seamless switching from mobile to fixed corporate networks, Small coverage solutions (VAP) for use in the home or office (Q1-mid 2009)
  7. 7. Vodafone 3G network – Superior Quality * Largest trial of its kind to be done in the UK. Performed Independently by LCC international <ul><ul><li>4 times faster to open a web page than our slowest competitor </li></ul></ul><ul><ul><ul><li>6.7s on average with Vodafone </li></ul></ul></ul><ul><ul><ul><li>25.67s on average with Competitor B </li></ul></ul></ul><ul><ul><ul><li>12.7s on average with Competitor D </li></ul></ul></ul><ul><ul><ul><li>7.8s on average with Competitor C </li></ul></ul></ul><ul><ul><ul><li>7.45s on average with Competitor A </li></ul></ul></ul>Press Release: <ul><ul><li>When downloading a 2MB file Vodafone is </li></ul></ul><ul><ul><ul><li>77% faster than Competitor B </li></ul></ul></ul><ul><ul><ul><li>58% faster than Competitor C </li></ul></ul></ul><ul><ul><ul><li>49% faster than Competitor A </li></ul></ul></ul><ul><ul><ul><li>22% faster than Competitor D </li></ul></ul></ul>Competitor A Competitor B Competitor C Competitor D
  8. 8. Investing in Customer Management Dedicated Support and Account Management Continuous Quality Monitoring 1 2 3 Why Vodafone? For our account support
  9. 9. Customer Service and Account Management - reasons to do business with Vodafone N.I. based support in Imperial House, Donegall Sq East, Belfast Speak to a familiar local voice; dedicated team accessible via a dedicated number Direct access to a specialist billing team in Belfast to address any billing related queries Our target #1 : to answer 95% of all your calls within 3 rings Loans : try our products and services for 30 days before buying them A dedicated field based local Account Manager delivering regular reviews Order anything before 4pm and we will deliver it next working day
  10. 10. Customer service can give you more reasons to do business with Vodafone .. Our SLA is to resolve any email queries within 24 hours All our mobile phones have a 24 month warranty Easy routes of escalation if ever needed <ul><li>We invest in our people : </li></ul><ul><li>- extra 10 days coaching a year </li></ul><ul><li>minimum 4 hours coaching per month </li></ul>We invest in our people : - regular training directly from the handset manufacturers and from technical specialists
  11. 11. Award winning Services and People! <ul><li>Customer Contact Leader of the Year- UK Customer Excellence Awards 2007 </li></ul><ul><li>Advisor of the Year 2007 - CCF European Call Centre Awards 2007 </li></ul><ul><li>Advisor of the Year 2006 - CCF European Call Centre Awards 2006 </li></ul><ul><li>Customer Service Team of the Year for the Telecommunications and IT sector- National Customer Service Awards 2007 </li></ul><ul><li>Best Newcomer of the year – National Customer Service Awards 2007 </li></ul><ul><li>Account Manager of the year - National Sales Awards 2008 </li></ul><ul><li>Sales Professional of the year - National Sales Awards 2008 </li></ul><ul><li>Business Operator of the Year – Mobile Industry Awards 2007 </li></ul><ul><li>Business Innovation of the Year- Vodafone Mobile Connect USB Modem – Mobile Industry Awards </li></ul><ul><li>European Leader in Procurement for Corporate Responsibility – ELP in Procurement Awards 2007 </li></ul><ul><li>Vodafone Human Resource team: Overall Winner – Personnel Today Awards 2007 </li></ul><ul><li>More details: </li></ul>
  12. 12. Data Solutions Voice Solutions Services and Advanced Solutions 1 2 3 Why Vodafone? For our Solutions and Services for your business
  13. 13. Mobility – we can help you mobilise your people, and your business Why mobilise? Time ROI Return on Investment (e.g. productivity, efficiency gains) Mobilising People Mobilising Processes Many organisations find themselves at this point due to the perceived complexity of mobilising processes Mobile phones for senior execs Roll-out across organisation (voice & text) Mobile email pilot Deployment to senior managers Roll-out to key mobile employees Mobile access / application pilot Mobile access / application roll-out Multiple application deployment
  14. 14. Why would I mobilise my workforce? Retaining staff Attracting talent Enhanced customer service Increased productivity Business continuity Travel/Property 73% of Britons would be more likely to choose a business supplier that made its staff available outside normal working hours and more than 50% would pay extra for the privilege Source: Avaya BT flexible workers are 20% more productive than their office based colleagues Source: BT Workstyle case study 73% of workers regard the ability to flexi-work as a deciding factor in choosing a new job Source: Microsoft “ Our competitive advantage depends on mobile products and services that support virtual teams. It means that being geographically dispersed or physically relocated from our office makes zero difference to our productivity.” Tina Southall, Sales Director, Northern Europe, Vodafone Employee absence is down from 4.4 days to 3.3 days and staff turnover down from 16.5% to 10% as a result of flexible/mobile working Source: Scottish Legal Aid Board 70% of staff in BT work flexibly and 13% are home based leading to savings of £500m on office costs Increase revenue Reduce cost
  15. 15. Data Solutions – Mobility, ease of use, technology leadership Our range of devices constantly evolves USB sticks and data cards BlackBerry Mobile Email Mobile Broadband Fixed Broadband Router USB adaptor Others Satnav Embedded Wireless router BlackBerry Windows Mobile Mobile Broadband HSDPA, HSUPA Range of data bundles Exclusive devices Fixed Broadband for home or office Netbook Windows Mobile Low cost email devices Other email solutions Cost Predictability Exclusive Exclusive
  16. 16. Vodafone offering: Dell Inspiron Mini <ul><li>Key features and benefits: </li></ul><ul><li>Windows XP – you can install your normal office applications (the cheaper netbooks run Linux, which is </li></ul><ul><li>less compatible) </li></ul><ul><li>Built-in mobile broadband – no separate modem required, less to carry and better battery life </li></ul><ul><li>Built-in memory card reader – plug in an SD card to quickly increase storage space and quickly transfer files </li></ul><ul><li>between PCs </li></ul><ul><li>Built-in webcam – allowing you to video chat with customers and colleagues when you’re on the go </li></ul><ul><li>Fast start up – open the lid and start browsing, just close the lid to finish the session </li></ul><ul><li>3 hours battery life – go longer between recharges </li></ul>Dell 2 year collect and return Warranty Microsoft Works 9 (productivity suite) Software Dell Inspiron Mini Name 3 hours Battery life Webcam built into screen (0.3MP) Camera Intel Atom 1.6GHz Processor Bluetooth, WiFi, 3x USB ports, built-in memory card reader Connectivity Glossy black Colour 0.99kg Weight 8.9” SVGA Screen 1GB Memory 8GB SSD (solid state drive – no moving parts) Storage 7.2Mbps built-in mobile broadband Embedded Windows XP OS
  17. 17. Why its worth talking about the USB Modem Stick Pro <ul><li>The new USB Modem Stick Pro is our premium, best in class modem and is ideal for business users </li></ul><ul><ul><li>Enables customers to make the most of our network with its enhanced receiver that improves speeds in poorer areas of coverage </li></ul></ul><ul><ul><li>A future proofed device that is upgradeable to support upload speeds of 5.7mbps so customers don’t always need invest in new hardware </li></ul></ul><ul><ul><li>A converged device that also contains a MicroSD slot so customers can also use the modem as a memory stick </li></ul></ul>New Unique in market
  18. 18. Introducing the exclusive Vodafone BlackBerry Storm Introducing the new BlackBerry Storm <ul><li>Purpose Built for Vodafone Customers: </li></ul><ul><ul><li>The result of the strong partnership between Research In Motion and Vodafone. </li></ul></ul><ul><ul><li>A partnership with a mutual heritage of delivering innovative mobility solutions to businesses. </li></ul></ul><ul><ul><li>Supporting more UK Enterprise BlackBerry customers than any other network. </li></ul></ul><ul><li>The 1 st Touch Screen BlackBerry </li></ul><ul><ul><li>A device end users will love without sacrificing the control and security that are crucial to businesses </li></ul></ul><ul><ul><li>A BlackBerry that builds upon a tradition of mobile messaging excellence, with new features that open up a world of application possibilities and business benefits </li></ul></ul>
  19. 19. A Touch of Class… <ul><li>A new angle on typing: </li></ul><ul><ul><li>In Landscape orientation users can enjoy typing on a full QWERTY keyboard </li></ul></ul><ul><ul><li>In portrait orientation use the intuitive SureType keyboard, familiar to BlackBerry Pearl users </li></ul></ul><ul><li>Innovative click technology: </li></ul><ul><ul><li>World’s first “Clickable” touch screen allows for fast and accurate typing </li></ul></ul><ul><ul><li>Gives the sensation of pressing a real key </li></ul></ul><ul><ul><li>Supports all of BlackBerry’s Enterprise class messaging services </li></ul></ul><ul><ul><li>Makes use of a physical click not a mechanical vibration thus saving battery life </li></ul></ul>
  20. 20. Incredible Versatility <ul><li>Multimedia & Applications: </li></ul><ul><ul><li>The BlackBerry Storm has a 3.25” high definition display that opens up a world of possibilities for business applications and media support. </li></ul></ul><ul><ul><li>Push media applications to your business users such as streamed video casts with corporate news via the BlackBerry Enterprise Server. </li></ul></ul><ul><ul><li>Utilise the 3.2 Mp Digital camera with built in flash and image stabilization and/or the onboard GPS for potential location based services. </li></ul></ul><ul><ul><li>Looking to encourage a healthy work life balance or attract and retain talented individuals? Unlock the Storm’s advanced media and social networking capabilities and offer them to end users. </li></ul></ul>
  21. 21. And above all… <ul><li>It’s a BlackBerry…which means you can: </li></ul><ul><ul><li>Benefit from Government/military levels of encryption and security- more accreditations than any other solution and not vulnerable to DNS attacks or malware. </li></ul></ul><ul><ul><li>Use the BlackBerry Enterprise Server to fully control and manage the features you need from the BlackBerry Storm. </li></ul></ul><ul><ul><li>Enjoy superior wireless performance with industry leading data efficiency which helps to prolong battery life. </li></ul></ul><ul><ul><li>Deliver an enterprise class wireless experience to your end users with an intuitive and easy to use device experience </li></ul></ul>
  22. 23. Vodafone Secure Remote Access Visual indication of bearer network availability Black = bearer available, Green = bearer connected Progress indications during connection End user messaging and policy compliance indicators
  23. 24. Cost - Can You Afford Not To Mobilise? IDC – “…Mobile professionals reported an average of 45 minutes of dead time per day..” RIM – “….Remote access to email saves 53 minutes per day….” Fujitsu – “…..Average payback for many mobile applications is between 4 to 6 months…” Cisco – “…..Workers with mobile LAN access could save an average of up to 8 hours per week compared to those users restricted to fixed access….”
  24. 25. Points to ponder <ul><li>Have you reviewed how mobile technology is already being used and deployed within your business and why? </li></ul><ul><li>- Vodafone Northern Ireland Account Managers encourage our customers to review existing strategy at least every 3 months </li></ul><ul><li>Have you formally considered what part mobility can play in achieving your overall business objectives? </li></ul><ul><li>- What solution best fits your needs? Vodafone Development Managers and Data Managers will advise on the best solution according to your own business requirements </li></ul><ul><li>Win/win for all ! </li></ul><ul><ul><li>Increased productivity and profit for the business </li></ul></ul><ul><ul><li>Better service for the customer </li></ul></ul><ul><ul><li>– More flexibility and empowerment for the employee </li></ul></ul><ul><li>- Excellent demo’s at the Vodafone Stand </li></ul>
  25. 26. Thank You Make the most of now