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1. TUTORIAL LETTER 02
2016
No part of this publication may be reproduced in any
manner or form or published without the prior written
permission from the publisher.
Copyright‐material is utilised under the provisions of the
Copyright Act, 98 of 1978, read together with the
Copyright Regulations of 1978, promulgated there under.
Readings as indicated in this work have been copied by
Southern Business School for private study only by
students, under the exceptions granted by the Act.
© 2011 Southern Business School
Revised 2012, 2013, 2014, 2015, 2016
Private Bag X03, Helderkruin, 1733
Plot 10, R28 Service Road, Diswilmar, Krugersdorp
Phone: +27 (0) 11 662 1444
Fax: +27 (0) 11 662 1462
Email: info@sbs.ac.za
Web: http://sbs.ac.za
A2

2. TUTORIAL LETTER 02
2016
Private Bag X03 Helderkruin 1733 >> Plot 10 R28 Service Road Diswilmar Krugersdorp
Tel: +27 (0) 11 662 1444 >> Fax: +27 (0) 11 662 1462 >> Email: info@sbs.ac.za >> Web: http://sbs.ac.za
Southern Business School is registered with the Department of Higher Education and Training as a Private Higher Education Institution
under the Higher Education Act, 1997. Registration Certificate Number: 2002/HE07/015
A2
TABLE OF CONTENTS
1. INTRODUCTION 3
1.1 THE PURPOSE OF TUTORIAL LETTER 02 3
1.2 DISTANCE LEARNING 3
2. GENERAL MATTERS 4
2.1 LEARNING MATERIAL 4
2.2 INTERNET ACCESS 4
2.3 MySBS 4
2.4 ASSESSMENT TASKS (ASSIGNMENTS/RESEARCH PROPOSALS/PROJECTS) 5
2.4.1 COMPLETION OF ASSIGNMENTS 5
2.4.2 SUBMISSION OF ASSIGNMENTS 5
2.4.3 LAYOUT AND PRESENTATION OF ASSIGNMENTS 6
2.4.4 UNDERSTANDING THE ASSESSOR’S EXPECTATIONS 6
2.4.5 RESEARCH REQUIREMENTS 7
2.4.6 PLAGIARISM 7
2.4.7 ACKNOWLEDGEMENT OF SOURCES AND REFERENCING 8
2.4.8 LIST OF REFERENCES 8
2.4.9 ESSAY‐TYPE QUESTIONS 10
2.4.10 GENERAL GUIDELINES 10
2.5 CALCULATION OF FINAL MARKS 11
2.6 REPEATED FAILURES 12
2.7 STUDY WEEK 12
2.8 INFORMATION REGARDING USAGE OF LIBRARY SERVICES 12
2.8.1 ONLINE RESOURCES 12
2.8.2 SABINET & EBSCO 13
2.8.3 AFRICAN DIGITAL LIBRARY 13
2.8.4 THE SOUTHERN BUSINESS SCHOOL LIBRARY SERVICES 14
2.9 TUTORIAL LETTERS (TL) ‐ SUBJECTS 15
2.10 SUPPLEMENTARY EXAMINATIONS 15
2.11 WHOM TO CONTACT 16
2.12 TRAUMA AND GENERAL COUNSELLING SERVICES 16
2.13 INTERNATIONAL STUDENTS 16
2.14 GENERAL RULES AND REGULATIONS 16
3. CONCLUSION 16

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1. INTRODUCTION
Welcome to Southern Business School! We trust that you will enjoy the exciting issues and
challenges at Southern Business School (SBS). We look forward to accompany you on this meaningful
and positive learning journey to develop a better understanding and appreciation of Management
Sciences.
1.1 THE PURPOSE OF TUTORIAL LETTER 02
This Tutorial Letter 02 is a core document in your study programme and its purpose is to provide you
with essential information about different aspects of your study programme. Southern Business
School wants you to experience a problem free, efficient and stimulating learning environment and
to achieve this, it is necessary that you are kept well informed about both your own and Southern
Business School’s expectations and responsibilities in terms of your studies. It is therefore
imperative that you read this Tutorial Letter thoroughly to achieve the purpose stated.
1.2 DISTANCE LEARNING
You have enrolled to learn and be taught through the distance‐learning model. It is extremely
important that you take cognisance of the characteristics of this mode of learning and the challenges
it poses.
Distance learning means that:
• There is no direct face‐to‐face contact with lecturers on a daily basis.
• There are no regular interactive class sessions with lecturers or other students.
• Study material is sent to you by mail or electronically (email).
• Students enrol from all over South Africa and internationally as well. Effective
communication is therefore a core factor for this model to be successful.
• Logistics is an important facet of distance learning as it drives both the administration and
academic components of the institution. It is therefore extremely important to realise that
both students and Southern Business School personnel must at all times strictly adhere to
deadlines, policies, procedures, rules and regulations in order to provide, maintain and
experience quality in teaching and learning.
The challenges of distance learning:
• Every student studies totally independently in his/her own environment and at his/her own
pace.
• Students are in full‐time employment and have to integrate a study schedule with his/her
family, social and work pressures.
• There is not always someone available immediately to ask for assistance, pose a question to
or seek advice from.
• Communication is the most important element when using the distance education mode of
studying. It must always remain a two‐way process. Southern Business School communicates
what it believes you need to know and keeps you informed of developments.
• The lecturers will keep you informed of teaching and learning issues from time to time. The
main driver of the entire communication process however is you, the student. If you do
not assume accountability for your learning and make sure that you use all the
communication tools available to interact with your lecturers, to ask questions, seek clarity
and assistance, then you deprive yourself of the most important opportunity to achieve
success in your studies. Being invisible as a student usually results in a very disappointing
performance and lack of academic success.

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• Strict study discipline. You need to draw up a study schedule and work accordingly. Develop
the discipline to adhere to it and the dedication and commitment to achieve what you set
out to achieve. A strong study discipline is the major contributor to academic success.
2. GENERAL MATTERS
2.1 LEARNING MATERIAL
The learning material for each subject consists of two absolutely essential resources namely:
i. THE PRESCRIBED TEXTBOOK ‐ It is compulsory to obtain the prescribed textbook. It is the
primary source of the learning material and all the other learning materials are subordinate
to this textbook. A list of the prescribed textbooks will be available on MySBS. Please note
that the textbooks are not available for loan from the library.
ii. THE STUDY GUIDE ‐ The study guide supports the prescribed textbook. On its own, it is
totally insufficient as a learning resource and students who use only the study guides for
purposes of learning, will be extremely poorly prepared for any assessment and will not
achieve success in their studies. The study guide also provides students with references to
additional sources, which should be accessed to improve the depth of learning. These
resources include recommended textbooks (which are not compulsory to obtain), Internet
reference sources and articles from journals, magazines and other relevant knowledge
sources. Refer to point 2.8 of this document for more information on LIBRARY assistance.
iii. SUBJECT‐DVDS ‐ Subject‐DVDs are included in the learning material for those subjects where
such a DVD has been produced.
2.2 INTERNET ACCESS
It is essential that students have access to the Internet as Southern Business School is
communicating more and more through the electronic media. The teaching and learning strategy is
also increasingly electronically orientated. Every student is provided with a Southern Business School
email address. Students MUST use this email address at all times when interacting with Southern
Business School. Failing to use this email address will mean that a student will automatically exclude
him/herself from electronic MySBS interaction with Southern Business School.
The email address will comprise of the student’s student number followed by “@sbs.ac.za”, e.g.
20119999@sbs.ac.za. To log onto the MySBS website, a student will be asked for a username and a
password. Type the allocated “student number@sbs.ac.za” in the specified “username area”.
A registered student will have only one password when interacting with Southern Business School
and the password will be the ID number of the student. Southern Business School will not allow
students to use any other passwords in future.
2.3 MySBS
MySBS is a very important component of the distance learning tools available to students at
Southern Business School. Additional means of support are provided to students such as chat groups
between students and lecturers, lecturers’ comments on subjects, subject related articles, tutorial
letters, examination information (exam guidance). The information on MySBS will show you how to:
• LOGIN as a user of MySBS.
• Download tutorial letters and previous examination papers.
• Gain access to other exclusive content that will help you during your studies
• Ask and answer questions in the chat group.
• View your assignment and examination results.
• View your Southern Business School student account.

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2.4 ASSESSMENT TASKS: ASSIGNMENTS/RESEARCH PROPOSALS/PROJECTS
Compulsory assessment tasks in the form of an assignment/research proposal/project (hereafter
referred to as “assignment”) are set for every subject to assist students in mastering the study
material. These assessment tasks are included in the study guide of every subject. In all subjects,
students must submit an assessment task to gain admission to the examination, except for EUC100
and INT400. The assignment will also be available in the subject groups on MySBS.
2.4.1 COMPLETION OF ASSIGNMENTS
The instructions on how to structure, complete and submit an assignment is clearly set out in every
study guide under IMPORTANT ASSIGNMENT INFORMATION. These instructions must be strictly
adhered to. Noncompliance of the above‐mentioned instructions and requirements listed in
paragraph 2.4 of this Tutorial Letter will result in assignments not being accepted.
Note the following important requirements:
• ALL assignments MUST be typed in MS WORD format.
• ALL assignments MUST have a Southern Business School ASSIGNMENT COVER PAGE.
 Complete the cover page of your assignment in full and correctly.
 VERY IMPORTANT: Complete the return address information to ensure that your assessed
assignment/s is posted to the correct address. Failure to do so will result in you NOT
receiving the corrected assignment and the relevant subject tutorial letter.
 Sign the section where you declare that the assignment is your own work.
• Keep a copy of your assignment.
2.4.2 SUBMISSION OF ASSIGNMENTS
It is the responsibility of the students to make sure that their assignments reach Southern Business
School on time. Southern Business School accepts no responsibility for assignments being lost or
destroyed during the submission process. There are only four (4) acceptable ways for the submission
of assignments:
i. Mail
When students mail (post) their assignments it should be addressed to:
• ASSIGNMENTS, Southern Business School, Private Bag X03, Helderkruin, 1733 OR
• ASSIGNMENTS, Southern Business School Namibia, Private Bag 13026, Windhoek, Namibia
Students must mail or courier their assignments to reach Southern Business School on or
before the due date of the assignment. The due dates are indicated in the study guides and
must be strictly adhered to.
ii. Personal Delivery
Personal deliveries can be made to SOUTHERN BUSINESS SCHOOL, Plot 10, R28 Service
Road, Diswilmar, Krugersdorp OR SOUTHERN BUSINESS SCHOOL NAMIBIA, 24 Wagner
Street, Windhoek‐West.
iii. Courier Delivery Services
Deliveries by courier can be made to Southern Business School ‐ Refer to par. (ii) Personal
Delivery. It is important to indicate the delivery to be COUNTER TO DOOR.
iv. Email
• Assignments may ONLY be submitted by email for those subjects where this method
of submission is specifically indicated in the subject study guide.
• All other assignments must be submitted using either method (i), (ii) or (iii) as
indicated above.
• Honours and Masters students must use the email address specifically indicated in
the subject study guide.

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2.4.3 LAYOUT AND PRESENTATION OF ASSIGNMENTS
The assignment should consist of ALL the following components:
• A cover page (provided by Southern Business School on MySBS).
• A Table of Contents (a list of all the headings and sub‐headings used in your assignment) for
the assignment as a whole and NOT for each question.
• Answers to the questions should be numbered correctly and clearly marked. Draw a line
after the answer has been completed.
• A List of References, containing a list of all the sources that you have consulted for your
assignment must be included at the end of your assignment. It must be listed in alphabetical
order for the assignment as a whole and NOT for each question. (NB! Make sure that you
use the correct referencing methods as referred to in this document).
Failure to comply with Section 2.4.3 will result in the following mark deductions:
QUALIFICATION LEVEL MARK DEDUCTION
Higher Certificate in Management/Paralegal Studies 5 marks
Diploma in Management 1st
– 3rd
Year 5 marks
Advanced Diploma in Management 10 marks
Bachelor of Business Administration degree 1st
– 3rd
Year 5 marks
Bachelor of Policing Practice degree 1st
– 3rd
Year 5 marks
Bachelor of Business Administration Honours degree 10 marks
Bachelor of Policing Practice Honours degree 10 marks
Master of Management
Master of Policing Practice
Indicated in each
study guide
2.4.4 UNDERSTANDING THE ASSESSOR’S EXPECTATIONS
It is expected of you to provide specific information about a topic. Determine precisely what that
topic is, and what is expected of you, and how it should be answered.
a) When reading a question, establish exactly what the assessor/examiner expects you to write
in your answer. Consider the following example:
”Name and discuss the steps management can take to improve delegation in the
organisation.”
Firstly, “... delegation in the organisation” is what the question is about, i.e. the topic. Your
answer must therefore focus entirely on “delegation in the organisation”.
b) Secondly, establish what is expected from you in terms of the given topic.
“… steps management can take to improve…” is what you have to name and discuss in terms
of the topic.
c) Thirdly, to formulate your answer correctly in terms of the topic, ask yourself the following
questions: Why? How? Who? Where? When?
Why: Usually requires reasons. In the above‐mentioned example, they do not want you to
provide reasons.
How: Usually requires explanations. Key words in the question are words such as: steps,
phases, methods and process – In this example the word “steps” appears in the question, so
you have to name and discuss some procedure, process or technique that sets out a
sequence of actions (steps) associated with delegation.
Who: Usually requires references to people/organisations/groups. Key words are words
that refer to names, positions and organisations – In the above‐mentioned example the
word used is “management”, therefore you have to link your answer to this specific group.
Where: Usually requires references to location. Key words are words such as country, city
and area – In this example there is no reference to any location.

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When: Usually requires references to time. Key words are words such as during, time, since,
until, when, year and period – In the above‐mentioned example, a timeframe is not
specified, so your answer will not contain information about time.
d) Lastly, establish how and on what level your answer should be written or explained.
“Name and discuss …” indicates how you should answer the question by firstly NAMING
each step in the delegation process and then to DISCUSS each of the steps named.
There are also other important aspects to keep in mind when you answer questions, such as:
• Assume that the person who is going to read your answer knows nothing about the subject.
• Consider the marks awarded to the question. The marks are an indication of how
comprehensive, detailed or long your answer should be.
2.4.5 RESEARCH REQUIREMENTS
Additional research will increase your chances of success should you wish to obtain a distinction for
a subject. The prescribed textbook is not sufficient as the only research source; you should make use
of the suggested readings as provided in the study guide, and other appropriate articles and
publications. The Internet will provide you with numerous information sources. You need to gather
as much information as possible to broaden your knowledge about the subject matter. This will
enable you to deal more effectively with problem situations in your work environment. Refer to
Sabinet, EBSCO and African Digital Library information provided in this document.
2.4.6 PLAGIARISM
Plagiarism is copying other people’s work without acknowledgement. It is stealing other people’s
work and pretending that it is your own. This is fraud. (Fielding, 2009: 363)
There are two fundamental reasons why you should not subject yourself to plagiarism:
• Plagiarism is simply stealing and unethical: stealing other people’s work, words and ideas. It
is morally no better than stealing money or anything else. If someone stole your words and
ideas, think how you would feel.
• Plagiarism represents information illiteracy. What does that mean? It means if you have to
plagiarise, clearly, you are incapable of research and assimilating your own thoughts and
ideas. You are effectively illiterate when it comes to handling information.
Not to be found guilty of this serious offence, ensure that you list all the relevant sources used as
research for an assignment. If you doubt the severity of the consequences of plagiarism, consider
the following:
• Plagiarism can get you expelled from your course.
• Plagiarism can result in your work being destroyed.
• Plagiarism can result in expulsion from your academic institution.
• Plagiarism can result in legal action.
Source: http//www.scanmyessay.com. Date of access 18 November 2011
Assignments that are copied from other student’s assignments or from tutorial letters (be it
previous or current tutorial letters) WILL NOT BE ASSESSED and the student who copied from the
tutorial letter or both students whose assignments are the same will receive a zero mark for such
assignments.
Assignments can be tested for plagiarism by using the plagiarism protection program, which can be
downloaded from the website.
All Masters and Honours students are linked to Turnitin, the plagiarism detection program.

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2.4.7 ACKNOWLEDGEMENT OF SOURCES AND REFERENCING
 Should information from other sources be used, these sources should be indicated and the
writers of such articles and publications must be acknowledged.
 For the purpose of uniformity, you are advised to use the author’s name, date of publication
and page numbers for references in the text (also referred to as citations), e.g. Kotler
(2005:29‐31).
• Contact the office on 011 662 1444 for more detail on the Southern Business School Harvard
Referencing Guide.
The following are examples, namely:
 When the author’s name is mentioned in a sentence, the year of publication and page
numbers should follow in round brackets, e.g. “Kotler (2005:29) is of the opinion that … ”
 When the author’s name is at the end of a sentence it would be in round brackets with the
year of publication and the page numbers, e.g. “The marketing mix consists of four
components (Kotler, 2005:29).”
Please note that if there are three (3) or more than three writers or editors to a textbook, the first
author or editor can be mentioned and the remaining contributors are referred to as “Cronje et al.
(1992:9)”.
2.4.8 LIST OF REFERENCES
The List of References is another important component of the technical presentation of your
assignments. Use the correct method for this. It is considered plagiarism to copy from the works of
authors without giving credit to them. Contact the office on 011 662 1444 for more detail on the
Southern Business School Harvard Referencing Guide. The guide is part of the study material for
Honours and Masters students. All other students can download a copy of the reference guide.
An alphabetical list of all the sources you have used in your assignment should be included on a
separate page at the end of the assignment. Please ensure that you make use of relevant and
recent sources. Sources should not be older than five (5) years.
Important! You must make use of the Harvard method (Author‐date method) when you compile
your list of references. Some examples are given below. (Source: NWU (North West University). 2012.
Referencing Guide. Potchefstroom: Library Services NWU)
a) Textbook
When you include information from textbooks the following information is provided in this order:
• Surname and initials of author/s.
• The year in which the textbook was published.
• The title of the textbook.
• The edition.
• The place and the name of the publisher.
The following examples will assist you when using sources in a text, i.e. in your answer, as well as
how to use it correctly in the list of references. Do not put the information in table format in the list
of references.
A single author:
Text: “It was anciently believed that a baby born with teeth already formed would ‘bite
the world’ and was made for villainy” (Smith, 1977:70).
Reference: Smith, L. 1977. Crime and punishment. London: Batsford.

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A book with more than one author:
Text: All procedures must be explained to patients (Gardner & Shelton, 1967:74).
Reference: Gardner, E.K. & Shelton, B. 1967. The intensive therapy unit and the nurse.
London: Faber and Faber.
A book with three or more authors:
Text: According to Hellriegel et al. (2004:5) effective manager …
Reference: Hellriegel, D., Jackson, S.E., Slocum, J., Staude, G., Amos, T., Klopper, H.B., Louw, L.
& Oosthuizen, T. 2004. Management: Second South African edition. Cape Town:
Oxford University Press.
A book of which the names of the authors are not mentioned but the names of the editors are
given:
Dhir, R.K. & McMarthy, M.J., Eds. 1999. Concrete durability and repair technology. London:
Thomas Telford.
An edition of a book other than the first:
Bendix, S. 2001. Industrial Relations in the new South Africa. 4th
edition. Cape Town: JUTA & Co.
b) Government Gazette
Text: The requirement in this case is that the license should be withdrawn (SA,
1977:149).
Reference: SA see South Africa / SA also see Suid‐Afrika
South Africa. 1977. The duty of the court to pass judgment on the suspension or
revocation of a driver’s license. (Proclamation no. R. 327, 1977.) Government
gazette, 5804:149, 18 Nov. (Regulation gazette no. 2561.)
c) Articles
How to cite an article in a journal or periodical:
When you use articles from publications such as journals as a source of information for your
assignment the following information about the source has to be given:
• The surname and initials of the author in upper case (capital letters).
• The year of the publication.
• The title of the article.
• The title name of the journal in italics.
• The volume, the issue, and the page number/s on which the article appears.
• It is the convention that the titles of all published materials listed are printed or written in
italics or underlined.
Reference: Bentz, D.P., Clifton, J.R., & Snyder, K.A. 1996. Predicting service life of chloride‐
exposed steel‐reinforced concrete. Concrete international, 18(12):42‐47.
d) Electronic citation
Electronic books available on the Internet (ebooks):
Reference: Freud, S. 1999. Interpretation of dreams. 3rd
ed. Oxford: Oxford University Press.
Available from http://www/pshychwww.com/books/interp/toc.html. Date of
access: 6 Sep. 2005.
Electronic Articles:
Reference: Ferley, E., Cani, M.P. & Gascuel, J.D. 2000. Practical volumetric sculpting. The
Visual Computer, 16(8):469‐480. Available from Springerlink
http://www.lib.uct.ac.za/html. Date of access: 12 Sep. 2006.

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Documents from the World Wide Web:
Reference: Mandela, N. 1994. Statement by the president of the ANC, Nelson Mandela, at his
inauguration as president of the Republic of South Africa, Union Buildings, Pretoria,
May 10 1994. Available from
http://www.anc.org.za:80/ancdocs/speeches/inaugta.html
Date of access: 10 Oct. 1996.
Electronic newspaper articles:
Reference: Feris, M. 2005. Humans have a hand in disasters. City press: 27, 23 Oct.
http://152.111.1.251./archive/articles/citypress/2005/10/23/C1/27/01.html Date of
access: 21 Nov. 2005.
Electronic publications:
Reference: South Africa. Department of Education. Directorate: Inclusive Education. 2005.
Conceptual and educational guidelines for the implementation of inclusive
education: full‐service schools. 42. Available from:
http://www.education.gov.za/content/docuemnts/788.pdf. Date of access:
26 Oct. 2005.
2.4.9 ESSAY‐TYPE QUESTIONS
Longer questions (20 marks and more) are considered to be ESSAY type questions and should be
answered accordingly by covering ALL the following important aspects:
• Headings and sub‐headings should be clearly marked.
• An introduction in which you give the background and explain your work context and your
specific approach.
• Every new aspect/concept should be discussed in a different paragraph.
• A conclusion, which is a summary of the main points, should be included (it is, however
important not to repeat the entire contents of your answer).
• All sources used, whether in a sentence or a paragraph should be indicated. (Refer to point
2.4.8)
2.4.10 GENERAL GUIDELINES
⇒ The checking of spelling must be performed before submitting your assignments. Submitting
documents containing spelling errors, incorrect language structures and lack of appropriate
punctuation shows a lack of professionalism and disrespect for the reader.
⇒ Assignments that consist of photocopies from a textbook or study guide will not be assessed.
⇒ Assignments that have not reached Southern Business School by the due date will NOT be
assessed.
⇒ Your answer must cover the specific question. Do not write a general discussion on a topic if
you have been asked to solve a specific problem. You will only be able to give an exact
answer if you first read the question carefully.
⇒ Your assignments must be neat and carefully planned, e.g. do not begin to answer a
question on page one and then continue the answer on page five of the assignment. The
correct sequence must to be used.
⇒ The marks awarded for each question is an indication of the length your answer should be. A
question that is worth a maximum of 10 marks does not warrant a four‐page answer. On the
other hand the answer to a question that is worth 40 marks cannot consist of only one
paragraph.
⇒ It is in the interest of students to regularly contact their lecturers. It is almost impossible for
anyone to study in isolation.

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⇒ It is also recommended to maintain contact with other students studying the same course,
but this contact can never replace the professional contact with one’s lecturer.
If you apply the information on assignments given in this section, when doing your assignment, you
will be assured of a better success rate. Should there be any other problems or queries please
contact the lecturer for the specific subject.
2.5 CALCULATION OF FINAL MARKS
• A FINAL MARK consists of:
♦ The year mark (assignment/project mark).
♦ The examination mark.
• The pass mark for all subjects is 50%.
• Please read the following scenarios carefully to understand the mark calculation.
How final marks are calculated:
Scenario 1:
Student A obtained a year mark of 60% and an examination mark of 40%. The final mark of
Student A is 50%.
Explanation: The year mark and the examination mark do NOT differ by more than 20%; therefore
they are added together and divided by 2 to calculate the final mark.
Scenario 2:
Student B obtained a year mark of 75% and an examination mark of 33%. The final mark of Student B
is 33%.
Explanation: Since Student B did not obtain the required minimum of 40% in the examination; the
year mark will not be taken into consideration.
Scenario 3:
Student C obtained a year mark of 40% and an examination mark of 55%. The final mark of Student C
is 55%.
Explanation: The examination mark is the most important mark and is higher than the year mark.
Therefore the examination mark will be regarded as the final mark.
Scenario 4:
Student D obtained a year mark of 90% and an examination mark of 60%. The final mark of
Student D is 60%.
Explanation: Since there is more than a 20% difference between the year mark and the examination
mark, the examination mark will be regarded as the final mark.
Scenario 5:
A student, who is awarded zero (0) for an assignment for whatever reason, will have to obtain a
minimum of 50% in the examination in order to pass.
Calculation of final marks for Masters students:
A student must pass both the examination and the assignment with a mark of 50% to be awarded
a pass.
Should he/she fail any one (assignment or examination), he/she will have to repeat the next
semester as a supplementary.

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2.6 REPEATED FAILURES
A student who failed a subject more than 6 times [i.e. three (3) first time examinations and three (3)
supplementary examination or special examination opportunities] will be deregistered from the
course he/she is registered for.
2.7 STUDY WEEK
Southern Business School schedules one study week per semester, both in South Africa and Namibia.
Students are urged to attend this study week as it provides an opportunity to directly interact with
lecturers and raise study issues in an interactive environment. Please refer to the study week
programme included in your study material for more information.
Additional classes for financial subjects are presented at Southern Business School and other centres
via SMARTBoard transmission.
A study week is scheduled for Masters Students at Southern Business School and via SMARTBoard
transmissions to Namibia.
2.8 INFORMATION REGARDING USAGE OF LIBRARY SERVICES
Students can access library services and information relating to management studies by:
i. Accessing ebooks and ejournals of other recommended online libraries and online databases.
ii. Accessing the African Digital Library (ADL) online.
iii. Valuable information can be obtained from Sabinet ejournals and EBSCO ejournals and
ebooks.
iv. Searching the Internet for relevant information, if directed by lecturers to specific web sites
or web pages for assignment or examination purposes.
v. Utilising the services of public libraries or those of tertiary institutions in their immediate
vicinity.
2.8.1 ONLINE RESOURCES
To access the online resources provided by Southern Business School simply go to the Southern
Business School webpage (www.sbs.ac.za) then click on “Student Quick Links” (at the top of the
page to the right). Select the Online resources icon, which will take you to a log in page, unless you
have a private Gmail Account, then you will select "Sign in with another account". Using your
MySBS credentials, you can sign in (the username is your studentnumber@sbs.ac.za and the
password is your ID number). Once you have logged in you will be taken to the online journals
webpage with the links and information to access both Sabinet and EBSCO. If you are already logged
into your MySBS mail, simply search your mail for "Online Resources" to access the resources.
Remember, as a student of Southern Business School using the distance education mode of
studying, it is imperative to have UNRESTRICTED access to internet and email facilities.
You should, therefore, make the necessary arrangements to obtain such access in order to
ensure success in your studies.
Important! A student who writes a supplementary examination must submit the compulsory
assignment of that semester. The new assignment is uploaded on the subject group on MySBS
for downloading.

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Alternatively, you can navigate to your Students Group by clicking on the (3x3) square "Google
Apps" icon on the top right of your inbox and selecting "Groups > My Groups > Students" then
search for the "Online Resources" post and click on the link.
2.8.2 SABINET & EBSCO
Valuable information can be obtained from Sabinet ejournals and EBSCO ejournals and ebooks.
To access Sabinet and EBSCO
1. Go to the Southern Business School webpage (www.sbs.ac.za).
2. Click on Students Quick Links (at the top of the page to the right).
3. Select the Online resources icon.
4. That will take you to a log in page, unless you have a private Gmail Account, then you will
select "Sign in with another account".
5. Your username is your studentnumber@sbs.ac.za as the username and your ID number as the
password.
6. Once logged in you will be taken to the online journals webpage with the links and information
to access both Sabinet and EBSCO.
7. If you are already logged in to your SBS email, simply search your mail for "online Resources" to
access the resources.
8. Alternatively, you can navigate to your Students Group by clicking on the (3x3) square Google
Apps icon on the top right of your inbox and selecting Groups > My Groups > Students.
9. Search for the Online Resources post and click on the link.
Please Note: The journals available from Sabinet are only journals published in South Africa.
2.8.3 AFRICAN DIGITAL LIBRARY
All Southern Business School students have full access to electronic sources of information via the
African Digital Library (ADL), which is an electronic or e‐library. Southern Business School has
donated books to this online library, and this entitles Southern Business School lecturers and
students full access. Through this electronic library students are able to use books on‐line or take a
book on loan for a period of 2 hours after which the book will automatically be returned. Students
are also permitted to copy and paste information from these books.
It is important to note that only 10% of the contents of a book may be copied and pasted as part of
study or research notes.
i. Manner in which the ADL can be used:
(a) Should you merely wish to search and browse ebooks, you do not have to register as
an ADL user. Simply, access the ADL website and select the “Search the ADL” link. You
can then use the “Search for an ebook” option to get started.
(b) If you wish to check out ebooks for an extended period of time, using a computer with
an Internet connection, you will need to register with the ADL. In other words you
need to create an account (this will not cost you money) that identifies you as an
authorised user of the ADL.
ii. How to create an ebook account:
1. Access the web page by entering the web address http://www.africaeducation.org.
2. You are now on the AfricaEducation Homepage ‐ Click on “African Digital Library” in
the left row (2nd
from the top).
3. Click on “Register to use the library free”.
4. Complete “Application for personal library membership” (name, organisation and
contact details).
5. Click on “Submit” once you have completed the application form. Thereafter, an
account will be created for you by the ADL.

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iii. How to log in if you want to check out an ebook:
1. Go to http://www.africadl.org.za and choose the “Search the ADL” link.
2. Enter your username and password on the right side of the screen.
3. Select the red “Log In” button.
4. Once your username and password are accepted, you have access to all ebooks in the
ADL collection.
iv. How to check out an ebook:
1. Once you have chosen an ebook that you want to check out, select the “Check out and
read online” link. This option automatically checks out the title and places it on your
ebookshelf (Remember: To access your ebookshelf, you must be logged in).
2. Select the “ebookshelf” link on the right side of the screen or the button located on
the navigation bar at the top of the home page.
viii. How to browse an ebook:
1. Search for an ebook.
2. Select the ebook title from your search results to display the ebook summary phase.
3. Select the “Browse this ebook” online link.
4. The ebook is displayed. If you experience problems to use/browse an ebook, select the
“Help” tab at the top of your screen.
2.8.4 THE SOUTHERN BUSINESS SCHOOL LIBRARY SERVICES
Since February 2008, Southern Business School has a librarian on campus that can assist you with
access to information from books and articles that are not available on the ADL. You are encouraged
to use this service when you do research for your assignments and to get more information about
your subjects.
Southern Business School’s library is expanding rapidly and additional textbooks are constantly
added to the current collection of titles. For any information regarding books or articles, please do
not hesitate to contact the librarian at Southern Business School on +27 (0) 11 662 1444 or
library@sbs.ac.za. Please note no prescribed textbooks may be borrowed from the Southern
Business School library. It is the student’s responsibility to obtain the prescribed textbooks.
a) Services provided by public libraries or tertiary institutions
You are also encouraged to use library services provided by public (municipal) libraries at a minimum
cost.
Another option to access library services is to approach the library of a tertiary institution
(university) in your area and request to be allowed to use their facilities. Normally a fee is charged,
but for postgraduate students it is worthwhile doing so.
b) Utilising the Internet
You should also obtain information from the Internet when you do your assignments and when you
prepare yourself for the examination. If you consult other sources and use not only your prescribed
textbook or the study guide, your assignment will be of a higher standard.
Apart from the websites for on‐line libraries and ejournals, there is very useful information on the
Internet that can be accessed by using search words for search engines such as “Google”.
NB!! Please allow one (1) week for the ADL to process your application and create your
account. You will then receive your username and password.
Remember! Ask your lecturer about search words, as well as search engines when you do
End‐user Computing as a subject in your first year of study.

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2.9 TUTORIAL LETTERS (TL) ‐ SUBJECTS
2.10 SUPPLEMENTARY EXAMINATIONS
A student, who registers for a subject for the first time and then fails that examination, will
automatically be granted permission to write a supplementary examination.
• Supplementary examinations take place during the next official examination session, usually
within six months after failing the first examination.
• A student is granted only ONE supplementary examination per subject. If the student is
unsuccessful, she/he must re‐register for the subject.
• If the student does not write the supplementary examination, he/she will forfeit the
opportunity and will have to re‐register for the subject.
• A student who has a valid reason (medical/work related) may apply for the postponement of a
supplementary examination sitting.
Remember! After the submission date (due date) of the assignments, tutorial letters of
your subjects will be emailed to your MySBS email inbox. These tutorial letters provide
feedback on the assignments and are extremenly important in your preparation for the
examination. It can be downloaded by clicking on the name of the document (highlighted
in blue in the email message). If, for some or other reason you cannot use the Internet, it is
your responsibility to contact the Administration Office on +27 (0) 11 662 1444.
VERY IMPORTANT!
 If you have to write a SUPPLEMENTARY EXAMINATION, it is your responsibility to
ensure that the relevant assignment is downloaded from your subject group on
MySBS, because it is compulsory to submit the assignment of the relevant
semester.
 You must use the same study guide, which you have used in your first examination
attempt, for the supplementary examination. Southern Business School will not
supply you with a study guide(s) again.

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2.11 WHOM TO CONTACT
It is necessary that you direct your enquiries to the right person or office to ensure that you do not
waste time and money on unnecessary telephone calls. The following guidelines can be used:
Type of Information
Relevant Contact
Person(s)
SUBJECT RELATED MATTERS
For matters concerning the contents of a subject, the compilation of an
assignment and issues pertaining to preparation for the examination.
LECTURER
See Study Guide for
contact details.
ADMINISTRATIVE, FINANCIAL AND LIBRARY RELATED MATTERS
For any other matters concerning submission of assignments, requesting
tutorial letters, examination dates and venues, payments of study fees and
library services.
Contact Southern
Business School at:
+27 (0) 11 662 1444
2.12 TRAUMA AND GENERAL COUNSELLING SERVICES
Southern Business School offers trauma and general counselling to all students.
Contact the following trained counsellors:
Service Contact person Availability/Contact Details
Trauma Counselling Ms Jeanette Smit
Tuesdays between 09:00 and 11:00
+27 (0) 11 662 1444
General Counselling Rev Maurice Malapane 074 621 0435
2.13 INTERNATIONAL STUDENTS
Since most of the lecturers do not have the facility to make international calls, we advise you to
please contact your lecturer by email or alternatively send a fax to the Southern Business School
office with your request and Southern Business School will channel it to the lecturers concerned.
Correspondence via fax should be directed to the Head Administration and a detailed letter
containing all your queries, as well as the lecturer’s details, should accompany the cover letter of
your fax. Fax no: +27 (11) 662 1462.
The contact email for assistance: intstudents@sbs.ac.za.
2.14 GENERAL RULES AND REGULATIONS
The Southern Business School Rules and Regulations are stipulated in the Southern Business School
Yearbook.
Please contact Southern Business School on +27 (0) 11 662 1444 or info@sbs.ac.za to request a copy
of the yearbook.
3. CONCLUSION
We trust that you have gained valuable general information from this document to assist you with
your studies through this semester.
We wish you well with your studies! Enjoy your lifelong learning!