1. Lisa Palma, PHR
Pasadena, MD 21122
443-710-7643(C) lisapalma2@gmail.com
CAREER PROFILE:
Professional in Human Resources offering a combined eleven years of industry-specific experience
coordinating various aspects of Human Resources in the technical professional services industry.
Possess strong interpersonal and organizational skills especially with regards to encouraging a balance
between organization’s needs with its mission and effectively balancing employee needs with company
policy. Interested in growing into Sr. Generalist role, performing needs assessments and training.
KEY STRENGTHS
Recruiting /Performance Management /New Hire On-boarding /Process Improvement/Staff
Development/Training Facilitation/Employee Relations
WORK HISTORY:
GANTECH Inc, Columbia, Md. March 2011-July 2014
Human Resources Coordinator, technical services company with 120 employee base
CHESAPEAKE HR SERVICES, Ellicott City, MD
Technical Recruiter, Ongoing Consultant position January 2006 -Present
ALTERNATIVE RESOURCES CORPORATION, Linthicum, Md.
Resource Manager, Recruiter December 1996-August 1998
EXPERIENCE HIGHLIGHTS:
On-boarding & Process Improvement
 Played key role in gaining buy in for the successful transition from paper personnel files to an
electronic filing system while at GANTECH, Inc.
 Had secondary role in rewriting of employee handbook and primary role in counseling staff/new
hires on interpretation of HR policies and procedures
 Worked with managers to create new and revised job descriptions across all levels. "Shadowed"
and interviewed employees to construct an accurate picture of the duties and skills required for
each position
 Coordinated all aspects of new hire orientation including making verbal offers, preparing and
sending offer letters, processing background checks with 3rd party vendor, performing reference
checks
 Performed assessments for change & procedural process improvement to new hire process by
interviewing new employees and surveying managers
 Improved on-boarding process by creating consistent follow up email to new employees and
formed checklist to be completed for on-boarding three categories of new hires
 Coordinated timely enrollment of new hires, terms, promotions & transfers in all systems, i.e.
company network, ADP, payroll

2.  E-verify all new hires (Federal I-9 verification system)
 Played key role in revamping exit interview questions, scheduled and conducted exit interviews,
prepared separation arrangements
 Exercised knowledge of OFCCP regulations for EEO/AAP tracking
Performance Management
 After one year at GANTECH Inc. was given full responsibility for administration of Taleo
Performance Management Evaluation System
 Responsible for tracking all employee performance reviews, due dates, and merit increases
 Liaison between Taleo and employee base resolving issues or questions
 Developed and delivered training module for managers on holding proper performance reviews,
coach proper goal setting, delivery to employees and how to address areas of improvement
 Prepared compensation analysis, measured EEO standards ensuring proper and fair
compensation was provided for promotional & merit increase purposes
 Worked with payroll ensuring all Merit Increases/Promotions were issued in timely manner.
 Decreased time of late evaluations completed by managers by instilling accountability program
Company Incentives
 Employee Referral Bonus policy: Played key role in revamping the internal employee referral
bonus program at GANTECH Inc; coordinated with recruiting & payroll to ensure proper
rewards given, tracked & ensured communication thereof to employees
 Managed internal reward system for GANTECH Inc. i.e. "Job Well Done" Awards; had full
responsibility for approving, notifying and processing monetary awards for employees
nominated by peers, clients or customers for excellent work performed
 Designed tracking system including an online submission form & spreadsheet for tuition
reimbursement process for GANTECH Inc.
 Coordinated training needs by working with business unit executives to plan, coordinate and
schedule technical training courses as needed for their departments; coordinate conference
attendance
 Maintained MS Excel master spreadsheet of all employees training requests, costs and
certifications achieved
Recruiting
 With Chesapeake HR & ARC, recruited using “out-of-the-box” thinking and basic tools such as
social media, advertising, and aggressive networking skills
 Managed applicant tracking using Taleo database, phone screening candidates, informational
interviewing
 Ensured client’s recruiting needs were met, coordinating and interviewing qualifying candidates
 Developed relationships with local universities, colleges and organizations; attended job fairs
EDUCATION:
PHR, Professional in Human Resources Certification, achieved June, 2014
MS, Organizational Development concentration, Johns Hopkins University
BA, Psychology, Syracuse University
Systems: Taleo/ADP/MS Office