1. Sijith Narayanan
Mobile: +917022775111 E-mail: siji4uall.84@gmail.com
Looking at new opportunities to leverage my 10+ years professional experience in KPO to have an
immediate impact on new business growth and revenue while increasing profitability.
Profile:
2 year experience as Team Manager in a leading organization providing back-office and
knowledge-processing operations to support a broad mix of services for its parent company in
US.
10+ years of experience in providing comprehensive title reports to facilitate real estate
purchases or mortgage refinancing for bankers, mortgage lenders, homebuilders and developers,
and buyers and sellers of commercial properties.
Experience :
Company : First American India Private Limited
Position : Team Manager
Duration : February 2006 – till date
Started as Process Executive and currently working as a Team Manager – M4A Band (From
July, 2014)
Job Responsibilities
Proficient in running operations & experience of developing procedures, service standards for
business excellence. Currently, I drive 4 teams under my leadership.
Deftness in monitoring delivery of high-quality customer experience, elevating customer
satisfaction, while adhering to SLAs & managing cost-effective operations. I have handled
customers whose expectations are met on time and received several appreciation mails.
Skilled in formulating and implementing strategies, aimed at facilitating business expansion &
growth, new market development, effective product promotion and client retention
Ability to support and sustain a positive work environment that fosters team performance

2. An effective communicator with strong leadership, relationship management, coordination and
analytical skills
Core competency
Framing work direction & plan for associates after assessment of capabilities; setting-up targets,
SOP & SLA, maintaining CTQ (Critical to Quality) / CTP (Critical to Process) targets while
planning the process
CPO Management, Cost Optimization, Business Transition & Recruitment for Business
Planning & analyzing trends & opportunities in process; thus evolving & evaluating strategies
by providing key inputs
Monitoring the overall functioning of processes, identifying improvement areas and
implementing adequate measures to maximize customer satisfaction level
Conducting internal process audits & process reviews for ensuring strict adherence to the
process parameters/systems as per defined guidelines
Mapping clients, identifying improvement areas & implementing measures to maximize
customer satisfaction levels
Setting out quality standards for various operational areas, ensuring a high-quality customer
experience while adhering to the SLAs and work processes
Managing the team functions viz. manpower planning, recruitment & selection, induction,
performance appraisal, training, etc.
Leading, mentoring & monitoring the performance of team members to ensure efficiency in
process operations and meeting of individual & group target
COMPETENCIES
Technical Competencies Behavioral Competencies
 Internal & External Relations
 Operation contribution & delivery
 Organization contribution
 Asset /Resource Management
 Planning & prioritizing
 Project & process management
 Quality & trend setter
 Strategic business sense
 Continuous learning
 Leadership & Managerial skills
 Decision making & delegation
 Excellent communication & inert-personal skills
 Flexibility
 Change & crisis’ management
Business Travel:

3. Had been to Philippines - Manila to set up the project by setting up Client meetings with the
Line Leaders and Managers and Training Team as part of Business Continuity Planning in 2011
and successfully completed the Project.
Education:
Govt. Science College, Bangalore – B.Sc., 2005
Other training:
Emerging Leadership Program
Personality Development Program
Six Sigma – Problem Solving Trainings
Six Sigma – Yellow Belt Certified
Kaizen – Continuous Improvement program
Place : Bangalore
Date : (Sijith Narayanan)