1. LISA BOWMAN
809 Queens Way, Virginia Beach, VA 23453 | H: 757-619-4398 | lisa.bowman152@gmail.com
Objective
· To obtain a career within your company, where I can maximize my management skills and quality assurance, and
training experience.Dedicated supervisor within the Department of Defense offering more than 14 years in the
hospitality industry. Adaptable Front Desk Agent skilled in quickly processing hotel reservations and check-in and
check-out procedures. Innovative problem solver and fast learner with advanced understanding of Epitome
Education
VirginiaBeach Technical & Career Education Center -
Coursework in Business Administration and Management
 1881 University Drive - Virginia Beach, VA
Skills & Abilities
MANAGEMENT
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 Hotel operations and management
 Hospitality background
 Computer knowledge
 [outlook, word, excel]
 Natural leader
 Diligent
 Efficient
 Quality assurance
 Team building
 Skilled negotiator
 Payroll management
 Front desk experience
 Courteous
 Guest satisfaction specialist
 DOD/ Background check
 Supply procurement
 APO/Government CC
EXPERIENCE
SUPERVISOR HOUSEKEEPING, | NAVY LODGE/ NEXCOM | 06/2002 TO CURRENT
 Perform a combination of housekeeping duties to ensure Navy Lodge standards are met. Supervised approximately 15-30
rooms’ attendants in grade NA-1 or NA-2.
 Supervised housekeeping personnel performing Work under thedirections of theNavy Lodge Manager. Implemented
economical methods of cleaning and maintaining guest rooms. Hired and recommend hiring of housekeeping department
associates/ Maintenance and trained new associates.
 Scheduled / assigned work, check quality of work performed. Monitor productivity and motivated staff to improve and
develop performance standards and evaluate associates work performance. Prepareand verify personnel time cards and
payrollfor all associates.
 Inspect rooms daily to ensure standards are met and preventive maintenance repairs are completed. Create work orders for
needed repairs to guest rooms or public areas and review them with maintenance. Notify front desk of any discrepancies.
Manage department budget, monitor monthly expenses for staffing and supplies.

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 Maintain inventory of guest / housekeeping and Maintenance supplies and place orders for necessary supplies and
equipment. Record the arrival of ordered supplies and equipment. Ensure operating procedures are compliance with the state
and federal regulations regarding OSHA and NAVOSHA and Navy Lodge Program.
 Maintain accountability for issuance, control of housekeeping keys and lost and found Carry out EEO policies and
communicates support of policies to subordinates. Ensure that approved uniforms and name badges are worn and maintained
in proper conditions. Greet and welcome guests promoting outstanding guest service. Assist and maintain front desk and
maintenance department. Awarded 2 Bravo Zulu Awards.
 Recruited and trained 10 new members of the guest service team.
 Developed departmental objectives, work schedules, budgets and policies.
 Updated team members about changes in hotel products, services, pricing and policies.
 Resolved service-related problems in a timely manner.
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WILL PROVIDE PREVIOUS JOB HISTORY UPON REQUEST
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