The Student Experience Project started in 2016 with the intention to create consistency in student experience across the North American Business Units (BUs) as they became one division. It has been a long time coming, but the Student Experience Project team is thrilled to finally be able to introduce 'Navitas NA – Recipes for Success'! Each box contains ‘recipes for success’ with some core best practices discovered from around the North American BUs and forms the foundation for an exceptional student experience across all new and existing BUs. These recipes are intended to provide direction on how to build a successful culture that has been tested and proven from lessons learned and experience. Ensuring a high standard of development and training allows all staff, new and existing, an opportunity to identify their place within the entire North American team. In these slides, Robert Daudet and Sharla Reid share more about the project.

1. Student
Experience
Project
Navitas North America

2. What is the
Student
Experience
Project (SEP)?
Purpose is to improve the
student experience from
application stage through
to being an alumni
The aim is to improve
satisfaction ratings and
increase
retention/progression

3. Composition of SEP
• Peer-led project
• Steering Committee of 5
• 32 Volunteers
• Collaboration across the seven North
American business units
• Input from all functional areas

4. Structure of SEP
• Seven working streams
• Professional Development
• Creating the Student Experience
(four sub-streams)
• Pre-Arrival
• Life at Navitas
• Alumni
• Technology and the Student
Experience
• Communications
• Reporting and Measurement

5. Quick Wins

6. Recipes for Success
• 37 total initiatives (including 7 quick wins)
• Topics include:
• Academic probation
• Birthday shout out
• Drop-in advising
• Employability support
• Learning Management System scavenger hunt
• Mental health first aid
• Weeks of welcome

7. Recipes for Success
• Recipe cards include:
• Brief task description
• Benefits
• Next step
• Measurement of
success
• Appendices

8. What We Learned
• Getting buy-in
• Invite all functional units to various streams
• Link to PPR process, particularly 70/20/10
• Launch quick wins for immediate impact
• Develop quick reference documents
• Project management
• Appoint PM to ensure project remains top of mind
• Navigate changes in organizational structure changes (i.e.:
optimal college, attrition, etc.)
• Follow-up with the EDs on initiatives
• Develop tracking tools to document progress and success
• Scaling project
• Focus in on key target audience for immediate impact (ex:
college size of 0-500 students)
• Develop expansion packs

9. What’s Next?
Develop
expansion packs
Open up project
beyond North
America
Invite new staff
members to join
project
Continue building
momentum
through ongoing
calls and
collaboration
across colleges