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From Classroom to Blended Learning

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Explore Great Clips’ journey of converting a classroom-based training program to a blended approach. Hear about design considerations and elements, learn development best practices, and see the results of implementing a blended approach. This is a practical session designed to give you a framework and ideas you can implement in your organization.

Speakers: Lora Peterson and Sue Aderhold, Great Clips

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From Classroom to Blended Learning

  1. 1. Take Your Program From Classroom to Blended
  2. 2. Great Clips • Largest salon brand in the world • 4200+ locations • Franchisee owned • Select service • 12 years of growth • 200+ new salons per year • Customer visits increase each year
  3. 3. Training Organization • LEADS = 6 days in person • Academy = 3 days in person • 70 training centers + hotel training • 42 full-time trainers
  4. 4. The Education Team
  5. 5. Define Your Project
  6. 6. • Consistent brand delivery = elearning • + • Relationships = in-person • Blended Learning
  7. 7. The Parameters • Blend the content o The right content = the right method • Reduce time at the training center • Fun and engaging o Short bits: 13 – 17 minutes • Improve learning = increase results
  8. 8. The Development Team Offered instructional design program to trainers • 9 started program; 3 finished • 3 were added to development team half-time The original team: • Instructional Designer • eLearning Specialist Need additional help! • 50% time Graphics Designer
  9. 9. Instructional Design Program • How Adults Learn/Learning Styles • Writing Learning Objectives • Course Design Process – Storyboarding • Course Flow • Engagement Activities and Scenarios • Checking Understanding & Assessing Knowledge • Page Design • Effective Use of Media/Copyright Law • Resources: ISD From the Ground Up Leaving ADDIE for SAM
  10. 10. Created Advisory Team
  11. 11. Agile Framework • Agile software development is a group of software development methods in which requirements and solutions evolve through collaboration between self-organizing, cross-functional teams. It promotes adaptive planning, evolutionary development, early delivery, continuous improvement, and encourages rapid and flexible response to change.
  12. 12. Kick Off The Project
  13. 13. Kick Off Meeting 3-Day Agenda: • Overview of development process & roles • Building the team • Design parameters • Learning objectives for ‘buckets’ • Courses/content for each bucket • Course Design Worksheet • Start development (together in the room)
  14. 14. Classroom Preparation
  15. 15. Mindset Shifts
  16. 16. Manage The Project
  17. 17. Daily Stand Up What’s on your plate today? What’s getting in your way? What do you need help with? Feedback
  18. 18. 2020
  19. 19. The New Program
  20. 20. Collaborative Learning
  21. 21. Prepare Your Support & Your People
  22. 22. Testing
  23. 23. Train the Trainer Three day agenda: • Facilitation skill building • Module activity groups • Questions • Final details
  24. 24. Communication
  25. 25. T
  26. 26. The Results
  27. 27. The Results 0 0.5 1 1.5 2 2.5 3 3.5 4 4.5 5 Satisfaction Online Engagement Online Technology Experience Satisfaction In Person
  28. 28. LEADS Course Ratings • All courses rated between 4.22 – 4.53 out of 5.
  29. 29. 123 5842 8457 13277 14539 49601 80079 107113 0 20000 40000 60000 80000 100000 120000 2009 2010 2011 2012 2013 2014 2015 2016 New Franchisees AllFranchisees GM’s&GCI SalonManagers LEADS Course Completions AcademyTest
  30. 30. 0 1000 2000 3000 4000 5000 6000 Leadership Concepts Deliver the Brand Communication Recruit, Interview & Hire Coach & Reinforce Manage the Salon 2015 2016 LEADS
  31. 31. What’s Next
  32. 32. Lora Peterson Director, Great Clips University Great Clips, Inc. Lora.Peterson@greatclips.com (952) 746-6541 Sue Aderhold Director of Education Great Clips, Inc. Sue.Aderhold@greatclips.com (636) 248-6305

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