1. LeAnn Gifford
M.L.GIFFORD@COMCAST.NET
847-845-9256
Objective To work in an environment that will challenge me; while allowing me to contribute
to the continued growth and success of the organization.
Experience October 2012-Present JP Morgan Chase, Elgin, IL
Commercial Card Fraud Investigator
 Promoted to Fraud Recovery Unit trainer
 Analyze fraud claims to reduce losses on credit cards by reviewing accounts and
transaction details for recovery opportunities.
 Abide by all government regulations & compliance procedures
 Review accounts for possible suspects by transaction information and verifying this
information using Lexis Nexis
 Utilize problem solving skills and decision making skills to provide positive client
experiences.
 Worked on high profile and challenging cases for management
o Recovered over $500,000.00 in projects and regulation updates
 Utilizing math and reconciliation skills to review accounts that are out of balance.
 Review and challenge accounts for potential misuse of corporate credit cards by
employees
 Extensive chargeback experience that allows us to recover funds for clients
 Review accounts to identify new fraud trends to reduce potential loss
 Work well independently or in a team setting
 Provide feedback to management for possible process improvement
 Excellent written and verbal communication skills.
October 2010-Oct 2012 JP Morgan Chase, Elgin IL
Commercial Card Fraud Prevention Analyst
 Analyze accounts to determine validity of purchasing activity
 Find and forward new fraud trends to reduce fraud losses
 Assist cardholders and clients in opening fraud claims
 Utilizing problem-solving abilities to ensure positive client experiences
 Assist in modernizing procedures to ensure proper workflow
 Retain effective working relationships with internal and external clients
 Train new hires how to properly analyze transactions

2. October 2001-October 2010 Chase, Elgin, IL
Credit Card ServicesFraud Investigator I, II, III
 Chosen as acting team leader
 Assisted with building GUI
 Coached 75+ employees with phone skills and procedures to increase client
satisfaction by decreasing errors.
 Trained new hires
 Assisted supervisors with high profile projects
 Abided by all regulations/compliance procedures
June 2000-Octover 2001 Chase, Elgin, IL
Credit Card ServicesFraud Analyst I
 Analyzed possible fraudulent accounts
 Verified all non-monetary changes are correct by speaking with client
 Solved customer issues with customer service skills
 Spoke to merchants on behalf of cardholder for customer assistance
Education
University of Phoenix Phoenix, AZ
Associates in Health Administration
Additional Skills
I have been trained in the following computer systems: FDR, NICE System, C3,
TSYS, TSYS2, EDS. FWI, FWIR, Reporting Solutions, ESP, File Net, Lexis Nexis
I can use the following computer applications proficiently: Microsoft Excel,
Microsoft Word, Microsoft PowerPoint, and Microsoft Outlook