Lauren O'Keefe is seeking an entry-level position in animal care. She has a GPA of 4.2 from Durham College studying animal care courses. Her qualifications include experience rehabilitating and releasing injured wildlife, customer service skills, leadership experience as an assistant manager, and computer and communication skills. She has worked in various roles requiring customer service and has volunteered at a wildlife rehabilitation center.

1. Lauren O’Keefe
641 Berwick Street, Oshawa, ON L1J 3E6 | (519) 495-4941| lauren.okeefe@live.com
OBJECTIVE
To obtain an entry level position in the animal care industry.
HIGHTLIGHTS OF QUALIFICATIONS
 Experience working with injured wildlife to rehabilitate and release
 Sound knowledge of Health & Safety and WHMIS
 Excellent customer service skills and experience
 Demonstrated leadership skills through a supervisory position
 Computer skills including Microsoft Office and some training on AVImark
 Communication skills including the ability to speak French
EDUCATION
Animal Care - Durham College GPA 4.2/5.0 – Honour Roll September 2014-Present
Courses Included: Domestic Animal Science, Exotic Animal Science, and Animal Behaviour
Ontario Secondary School Diploma, Sir Frederick Banting S.S. June 2007
WORK EXPERIENCE
Customer Service Representative – Canadian Tire June 2013- August 2014
 Managed all customer service requests including sales, returns, and exchanges
 Handled customer concerns with professionalism and resolved as required
Assistant Manager – Wok Box February 2011 – August 2012
 Hired as kitchen staff and promoted to supervisor and assistant manager
 Responsible key holder and completed bank drops
 Completed daily reports, scheduling, and balanced cash registers
 Monitored staff to ensure operations were done according to Health & Safety and Food
Safety regulations
Sandwich Artist – Subway May 2006 – February 2011
 Provided courteous customer service
 Completed sales transactions
 Entrusted key holder and completed bank drops
 Prepared food orders quickly in a fast paced environment

2. Day Camp Counselor – Parc Carré-Versailles Summer 2005
 Prepared snacks and organized fun activities for the children
 Aided in taking the children on a day trips
 Supervised and interacted with children in a safe and fun atmosphere
VOLUNTEER EXPERIENCE
Salthaven Wildlife Rehabilitation and Education Centre Summer
2010
 Fed a variety of wild animals
 Aided in the release of healed animals
 Exercised birds
 Maintained the sanitation of kennels and enclosures
 Provided support and comfort to various wildlife animals requiring rehabilitation
REFERENCES
Available upon request.