1. Kristine “Kris” Newberger
Newbk33@yahoo.com 16314 CaganCrossingsBlvd.Apt.312
(602) 796-0792 Clermont,FL34714
Objective:
 To continue mylearningandleadershipdevelopmentinthe FoodandBeverage industry.
Education:
 Universityof Arizona,Tucson,AZ
o Bachelorof Science inStudioArtwitha minorin BusinessAdministration,December2003
Work Experience:
 Walt DisneyParks andResorts January 2004 – Present
o Disney’sMagicKingdomGuestExperience Manager January 2016 – Present
 Current position and justfinished a 7 week trainingprogramfor this location.
o Disney’sAnimalKingdomRestaurantGuestServiceManager August 2012 – January 2016
 Oversaw35 Outdoor foods kiosks and icecream locations
 Maintained the monthly requirement for the SOX cleanoutof the POS systems .
 Introduced and implemented the cocktails on tap system to location and trainingprogram.
 Assisted with streamlininglocation trainingpractices,traininggrids,operatingguides, and trainingguides.
 Mentored the coordinator team with their personal growth and development within the company.
 Lead Team member of the safety team and safety liaison for the location.
o ESPN Wide World of SportsRestaurantGuestServiceManager October 2009 – August 2012
 Builtrelationships with other lines of business for event planningpurposes.
 Oversawthe ESPN Grill and Bar,Concession stands,and in housecatering,includinghost/hostess,bartenders,
supportstaff, culinary,food handlers,and inventory control clerks.
 Organized and set up standard procedurefor location request in regards to equipment rentals and loans,
power requests, licenserequests, and tent requests.
 Partnered with Food Safety and Health and the State Inspector on setting expectations for tent inspections
and operating participantinvolvement.
 Worked on special events such as Braves SpringTraining,RunDisney Events, Varsity Cheer, Children’s Miracle
Network Golf Classic,Old SpiceClassic,and the Special Olympics.
 Responsiblefor streamliningthe location workload and operatinghours as itpertains to events.
 Effectively communicated with all lines of business if therewas a change to our operation.
o Disney’sContemporary ResortGuestServiceManager January 2007 – October 2009
 Opening team member for the Contempo Café and Bay Lake Tower
 Responsiblefor Guest Operated Terminals and POS system startup and menu boards for the opening of the
restaurant.
 Oversawthe Contempo Café, Sand Bar Pool Bar, and Bay Lake Pool Bar.
 Responsiblefor location scheduling,regulatory trainingand trainers,monthly inventory procedure and
practices,and maintainingand up keep of the spoilagesystem.
 Upheld communications boards with Diversity information and new castmember information.
o Disney’sPop Century ResortRestaurantGuestService Manager March 2006 – January 2007
 OversawPetals Pool Bar, Merchandise,Lounge Bar, Arcade, and Everything Pop, Shop, Dine Food Court.
 Responsiblefor the Arcade product, prizes,and ticketing system.
 Organized a monthly inventory system for the Arcade location.
o PecosBill CaféHost/Hostessand Coordinator January 2004 – March 2006
 Trainer in all facets of the location Frontof house and back of house operation.
 General Teller responsiblefor incomingand outgoing currency for the location.
 Location Coordinator responsiblefor maintainingCDS and ensuringbreaks are issued,coveringworkload and
forecastingthe week with accuratestaffinglevels.
 Updated and maintained communication boards such as Birthday and Anniversariesof castmembers,
Diversity boards,and castmember outings.
Skillsand QualificationsHighlights:
 Highly proficientwith MS Word, PowerPoint, Excel, and SharepointSoftware.
 Excellent problem solving and conflictresolution skills.
 Experienced in conductingtrainings and facilitatingcommunication amongcastmembers
 Very amenable to change and works well under pressure.
 Strong focus in sanitation and safety.