1. Steven Cole
9130 W 140th street APT 3NE
Orland Park, IL 60462
7 08-822-5444 | steven12cole1994@gmail.com
EDUCAT ION Moraine Valley Community College
Associate’s Degree in Science,May 2014
Major:Business Management
GPA: 3.6
St. Xavier University
Pursuing B.A. in Business Management, Graduating in winter 2016
Major:Business Management
GPA: 3.6
SKILLS Proficiency in Microsoft Excel, PowerPoint,and Word
Working knowledge ofSpanish
Proficiency in Aloha and Menulink systems
ACCOLADES
Student of the Month
Athlete of the Y ear
Graduated College with President’s list honor
EXPERIENCE T exas Roadhouse Countryside, IL
2013 to Present Service Manager
 Maintain daily operations according to company standards within the restaurant.
 Create weekly schedule to ensure operational needs are met.
 Oversee the hiring, training and orientation ofall front ofthe house employees.
 Validate staffafter the completion oftraining in order to confirm that theirskills and assets
meet expectations.
 Lead daily staffmember meetings to build overall employee morale and the overall
comprehension oftheir duties.
 Lead, supervise, and coach improvement service skills to staffto ensure an excellent
customer experience.
 Train staff to maintain high standards ofguest satisfaction throughout all elements of
operations.
 Complete weekly inventory
 Deal with vendors weekly in order to ensure products wereavailable for sale.
 Reconcilepetty cash.
 Perform proper end ofday functions in order to verify final numbers match, secure the
premises and arm the security system.
2013 to 2014
Burbank Park District
Party Coordinator
 Worked swiftly and efficiently to set up area for banquet dining.
 Responsible for tending to guests in orderto ensure satisfaction.
 Ensured guest’s needs were met throughout the event.
 Followed breakdown procedures of banquetarea and secured premises aftercompletion of
party.
 Scheduled and accommodated reservations for future events.