1. Megan LoCicero ◦8-92 Sanford Ave S ◦ Hamilton ◦ Ontario
◦Phone: 905-512-5139
◦meganlocicero@gmail.com
EDUCATION
 Early Childhood Education, Mohawk College, 2015
 Information Technology Contact Centre Customer Service Agent, Ontario College of Trades,2014
 Suicide Alertness safeTALK Training, Living Works, 2014
 Standard First Aid & CPR Level C, Canadian Red Cross, 2014
 Ontario Secondary School Diploma, Bishop Ryan High School, 2009, with Honours
 Leadership Training, YMCA,2006
PROFESSIONAL EXPERIENCE
Stoney Creek Oldtimers Hockey Association, 2005-Present
Sport Event Co-ordinator and Manager
 Manage a team of employees and delegate job roles during tournaments
 Responsible for training and scheduling volunteers and timekeepers
 Accept payments from team representatives
 Coordinate meals and beverages for the league
 Track league statistics and prepare up to date reports
PDM Canada INC., 2015
E-Degree Educational Advisor
 Handle transferred calls from a head hunter when people needed more qualifications for their job search
 Interacted with colleges and universities about potential students
 Assisted clients with applications for post-secondary school
 Answered telephone calls in a professional and efficient manner
 Maintained an average of 95% in quality control audits
 Followed up with potential clients through an automated dialing system
 Handled high volumes of calls, upwards of 50 in a day
Minacs, 2013-2014
Customer Service Representative for Canada Post
 Document concerns and complaints from customers
 Answer phone calls and provide quick and efficient solutions
 Record data in the electronic database
 Excellent customer care
Edukids Child Learning Centers, 2012
Early Childhood Assistant
 Assist an ECE with the care of children, aged infant to school age
 Provide excellent customer service to the center’s clients
 Maintain a stable and safe environment for all children at all times
 Provide nutritious meals and snacks throughout the day
The Home Depot, 2011
Cashier
 Greeted customers with outstand customer service
 Checked customers out in a timely and accurately fashion
 Responsible for balancing my own till at the end of every shift

2. Nutro Products, 2010
Pet Nutrition Specialist
 Greeted customers and their pets with outstand customer service
 Set up displays based on current product information
 Responsible for achieving sales quotas for every shift
 Educated customers on the nutritional benefits that Nutro offered their pets
Burlington Community Living, 2010
Personal Support Worker
 Organize social and educational outings for a Down Syndrome female
 One on one personal interaction including ensuring that daily needs are met
 Coordinate and participate in physical activities
 Assist with personal hygiene care
YMCA,2007-2009
Summer Day Camp Counsellor
 Organized and scheduled events for campers of all ages including: arts and crafts and physical activities
 Instructed campers on the camp’s safety rules and regulations and ensured the safe arrival and departure of
campers
 Encouraged all campers to participate in events and ensured that they were having fun and enjoying the day
camp experience
ACHIEVEMENTS
 Dean’s Honours List, Mohawk College, 2014, 2015
 Student Access Guarantee Bursary,Mohawk College, 2014
 Canada Post Certified Training, 2013
 Homer Award for Excellent Customer Service, The Home Depot, 2011
 YMCA Core Value Achievements, 2008