1. AREAS OF EXPERTISE
Administration
Clerical
Organisation
Customer Service
Reception
Telecommunications
Coordination
PERSONAL SKILLS
Pro Active
Trustworthy
Reliable
Punctual
Hardworking
Professional
Enthusiastic
Adaptable
PERSONAL DETAILS
Lauren Bayley
140 Abbey Road
Astley
Tyldesley
M29 7WA
T: 01942 874008
M: 07477 965969 (Preferred)
E: lrbayley@hotmail.co.uk
Driving license: Yes
(Clean)
Nationality: British
Lauren Rebecca Bayley
PERSONAL SUMMARY
An experienced office professional. Comfortable working with people of all
levels and having an excellent approach to administrative and clerical
tasks. Having proven skills to coordinate, prioritise and complete office
tasks.
Now looking for a new position, one that will utilize my existing skills and
experience and also further my personal and professional development.
WORK EXPERIENCE
Speedy Hire PLC
OUT OF HOURS COORDINATOR January 2014 – Present
My role is to manage orders and requests for Speedy’s products and services
along with planning transport for the delivery and collection of these orders.
Duties:
- Taking of orders, processing and following them through to
completion
- Arranging delivery and collection of orders in according with the
customer’s requirements
- Liaising, where required, with other depot employees, customers,
depots, workshops and sales teams
- Ensuring that all opportunities to maximise the depot and the
group’s sales to a customer are attained
- Ensuring that all products hired to customers are safe and have been
properly tested in accordance with company procedures
- Processing all input to IT systems and paperwork relating to on-
hires, off-hires and stock transfers
- Developing and maintaining knowledge of the depot’s equipment for
hire/sale including basic knowledge of accessory, safety and test &
run requirements
- Ensuring that all PPE and accessory requirements are identified at
the point of taking customer orders
- Assisting in the completion of asset and stock counts when
Conducting additional ad hoc depot duties as may be designated by
the depot Manager from time to time requested by the depot
Manager
- Keeping the depot, and in particular the hire desk area, tidy at all
times
- Wearing full uniform and PPE at all times
- Maintaining knowledge of the group’s equipment for hire/sale and
activities
- Conducting additional ad hoc duties as may be required
- Following all company procedures and policies in company handbook
- Ensuring all relevant training has been attended
- Supporting and communicating effectively with the depot team
Iceland Food
GENERAL SALES ASSISTANT April 2011 – May 2014
Duties:
- Greet Customers
- Perform till transactions
- Stock control
- Rotate stock

2. - Refunds/exchanges
- Packing bags for customers
- Scheduling Home Deliveries
Darley House Veterinary Centre LTD
RECEPTIONIST April 2010 – October 2010
- Greet Clients
- Book appointments
- Extensive use of “Ventana” Veterinary Computer system
- Answer the telephones and transferred calls
- Serve clients with prescriptions
- Take cash, cheque and credit card payments.
- Create new client accounts on the computer system and obtained
pet history from previous vet.
- Answered queries and passed on advice from the Veterinary and
Nursing Staff
- Balance cash register and complete the daily cashing up and
banking
- Liaise with Veterinary, Nursing and office staff
- General office working including filing and the use of fax,
photocopier, telephone and franking machine
KEY SKILLS AND COMPETENCIES
- Perform a variety of administrative functions
- Schedule appointments, give information to callers, and take
notes
- Compose memos, transcribe notes, audio type, research and
create presentations
- Generate reports, handle multiple projects, prepare/monitor
invoices and expense reports
- Can familiarise with standard concepts, practices, and
procedures within a particular field
- Can work as an individual or as part of a team
ACADEMIC
QUALIFICATIONS
Edgehill University
Dance
BA Hons ½ Degree
Pendleton College
English literature/language
A-Level Grade C
Dance
A-Level Grade C
GCSEs:
Grades A-C
References
Available on request