Mellanie Taylor is seeking a career in customer service with strong skills in people management, customer service, and administration. She has over 10 years of experience as an Area Manager for Subway stores, leading teams, managing operations, and providing excellent customer service. She also has experience in retail and fashion as a seamstress. Mellanie has leadership skills developed through volunteer work with a Scout troop.

1. CONFIDENTIAL
RESUMÉ
Mellanie TAYLOR
FULL NAME: Mellanie Jeane TAYLOR
ADDRESS: 21 Pettit Crescent
Norlane VIC 3214
PHONE: 0422 272 029 (Mobile)
EMAIL: jeanemell@hotmail.com
HEALTH: Excellent
LICENCES, ETC: Current C Class Driver Licence
(Queensland No: 091 375 280)
Positive Notice Blue Card
(Reg No: 144425/5)
CAREER OBJECTIVES:
To continue a career in Customer Service offering a company a mature,
professional attitude, a wide range of well-developed skills and solid,
practical experience.
To be a member of a team where learning and development is undertaken
for skill expansion and progressive opportunities within the company.

2. Resumé 2 M Taylor
KEY SKILLS
– Excellent customer service and public relations skills
– Well-developed communication and interpersonal skills with ability to liaise at all
levels
– High level of 'hands on' supervisory and people management skill
– Leadership skills and qualities; leads by example
– Ability to:
- take responsibility for team management
- induct, train and supervise staff and to give clear direction
- coordinate, implement and monitor tasks
- plan and prioritise work procedures
- work as an effective team member
- understand, interpret and implement guidelines and policies
- show initiative and apply creative solutions
– Good time management skills with well organised work habits
PERSONAL STRENGTHS
– Motivated and hard working with a strong personal drive
– Diligent and conscientious
– Enthusiastic and willing to work
– Task oriented with ability to work in a demanding situation
– Flexible work attitude with ability to adapt to changing work demands and priorities
– Mature and responsible attitude with total commitment to all accountabilities
– Reliable and accommodating with a strong work ethic
– Friendly, efficient and polite manner with a good sense of humour
– Relates well to people
PROFESSIONAL DEVELOPMENT
2015 – Engaging the Customer
2014 – Through the Customer's Eyes
– The Customer Experience
2013 – Handling Cash
– Basic Controls Shift Level
– Ventas Sugestiva
2010 – Employee Development
2009 – Resolving Customer Complaints
– Value of Service
2008 – Robbery
– Customer Illness
– Safe Lifting Techniques
– Suggestive Selling
– Exceptional Customer Service
Subway Academy
2004 – Certificate of Adult Leadership
The Scut Association of Australia – Queensland Branch
EMPLOYMENT HISTORY
Oct 2005 – Nov 2015:
WILDWOOD PTY LTD t/a SUBWAY CORINDA & OXLEY | Paddington QLD
Aug 2009 – Nov 2015
Area Manager (Corinda & Oxley Stores)
– Optimise operating profit of both stores
– Ensure building of stores’ reputation for providing excellent customer service
– Grow retail sales in all categories and implement ‘best practice’ for each com-
ponent of retail offer
– Ensure recognition and development of competent, capable employees through
ongoing training
continued on p3

3. Resumé 3 M Taylor
Customer Servicefrom p2
– Provide a high standard of customer service in dealing with sales, enquiries and
complaints
– Promote and encourage high-level customer service amongst employees
– Handle unresolved and/or escalated customer complaints
People Management
– Recruit and select new employees
– Manage and take responsibility for Sandwich Artists and Shift Managers
– Train and induct new employees in accordance with Subway training require-
ments
– Provide ongoing employee coaching; lead expectations by example
– Prepare roster in line with budgeted labour and man hours
– Perform employee appraisals
– Mentor Assistant Managers
Business and Retail Administration
– Manage points of sale (cash, EFTPOS); ensure correct use of store point of sale
system
– Reconcile daily takings and deposit in store safe; make frequent bank deposits
– Manage cash variances and wastage
– Manage/oversee wide variety of food preparation tasks including:
- make and serve sandwiches, salads, wraps, smoothies, coffees, etc
- bake bread, pastries and cookies
– Answer phone and respond to enquiries; process and prepare phone and fax
orders including catering orders
– Develop and monitor store labour budgets
– Prepare employee wages and timesheets
– Perform inventory management and stock control including weekly stock take
and reports
– Prepare required paperwork in relation to stock, ordering and sales
– Direct and undertake housekeeping activities including maintaining store clean-
liness, hygiene and presentation
– Complete all required courses as directed by Operations Manager
Occupational Health & Safety
– Ensure safety procedures are followed to prevent injury
– Provide safe work environments for employees and customers
– Ensure 100% compliance with company guidelines and council health and safety
regulatory requirements
– Ensure reporting of all accidents as per company procedures
NOTE:
– Both stores are two of a select group used by Subway Systems Australia to train
prospective Franchisees and new Store Owners
– Received many awards for Training and Store Operations including ‘2013 World-
wide Subway Training Best Overall Training Restaurant’
Jan 2007 – Aug 2009
Store Manager (Corinda Store)
– As above
Oct 2005 – Dec 2006
Sandwich Artist
– Provide efficient, timely and friendly customer service
– Prepare food to meet customer requirements, including:
- make and serve sandwiches, salads, wraps, smoothies, coffees, etc
- bake bread, pastries and cookies
– Ensure compliance with:
- Health and Safety standards
- Food Code of Practice
- Health & Safety and Audit standards in food preparation and storage
– Carry out temperature checks and record as per company procedures
– Complete:
- daily work routines in an efficient and timely manner
- daily and weekly cleaning schedules as per store cleaning chart
continued on p4

4. Resumé 4 M Taylor
– Follow company security proceduresfrom p3
– Take precautions to prevent theft of, and damage to, stock or store; secure cash
and stock
– Receive deliveries and check in stock
– Maintain high personal standards in both presentation and work habits
– Follow safety procedures to prevent injury
Jan 1995 – Dec 2005:
KERSHON LADIES’ FASHION | West End QLD
Seamstress
– Confer with customers to determine material type and garment style
– Develop, copy or adapt garment design patterns to fit customer measurements
(apply knowledge of garment design, construction, styling and fabric)
– Record required alterations and instructions on tags and attach to garments
– Remove stitching from garments to be altered using rippers or razor blades
– Assemble/alter garments using machine and/or hand sewing
VOLUNTARY WORK
2005 – Current
Sherwood Scout Troop – Scout Leader (ages 10 – 14)
– Support and participate with other Troop leaders to plan, organise and conduct the
program including weekly meetings, day trips, weekend activities, camps, hikes, etc
– Develop close working relationships with other Troop leaders
– Set a high standard of behaviour through personal example and encouragement
– Ensure adequate adult supervision for all activities including continual maintenance
of health and safety of members (primary concern)
– Enhance members’ personal growth and development, physically, intellectually,
socially and emotionally by
- encouraging participation in challenging activities
- their progress in the Award Scheme
- taking up leadership opportunities
– Provide or arrange instruction, assistance and testing of Scouts in program
appropriate skills, especially in those appropriate to the Award Scheme
– Establish and maintain friendly relationships with parents/guardians involving them,
where appropriate, in Troop activities; explain principles of Scouting and reasons
behind the program
– Develop an understanding and knowledge of all Sections of Scouting; know and
use available resources (including handbook)
– Develop and maintain god relationships with leaders in other Sections
– Attend and actively participate in the following
- Troop program planning meetings
- Group Council meetings
- District training meetings
- Other planning meetings at Group, District or Branch level as required
– Ensure correct administration of Troop activities in accordance with Association
and Branch policy, particularly in obtaining permission and authority for various
outdoor activities
1995 – 2014
Benarrawa Community Development Association – held positions including:
– Management Committee Member
– Chairperson
– Secretary
– Committee Member
REFEREES
Neil McAuliffe Proprietor (written reference available)
Wildwood Pty Ltd t/a Subway Corinda & Oxley
Paddington QLD
Phone: 07 3311 1557
0415 869 125 (Mobile) continued on p5

5. Resumé 5 M Taylor
Paul Franklin Manager International Training
Subway
Brisbane QLD
Phone: 07 3253 0248
0421 913 071 (Mobile)
Kathryn Eberhardt Corporate Trainer
Subway
Brisbane QLD
Phone: 07 3253 0242
0403 264 635 (Mobile)
Shona Wilson Proprietor
Kershon Ladies’ Fashion
Brisbane QLD
Phone: 07 3844 3318
0409 181 143 (Mobile)
Peter Jones Group Leader
Sherwood Scout Troop
Sherwood QLD
Phone: 0431 374 352 (Mobile)