1. 30632 Totteridge Pl.
Wesley Chapel, FL 33545
Phone 813.748.1904
E-mail laci.garrett@gmail.com
LaciMGarrettLaciMGarrett
Objective Seeking to obtain a position with a reputable company that will utilize/benefit from my broad skill set and that
offers growth based on dedication and proven ability.
QualificationsSummary
 Thirteen years of sales experience
 Extensive knowledge of property management industry with comprehensive hands-on experience
 Solid judgment and strong negotiation/problem-solving skills during intense situations
 History of excellence in interpersonal communication, relationship development, and establishing rapport
 Expert ability to educate tenants while clarifying complex issues
 Successfully completed online coursework and corresponding tests in Fair Housing, job safety, leasing, business
ethics, workplace diversity, resident retention, etc.
 Proficient in: Microsoft Word, Excel, Yardi, MRI, Yieldstar, LRO
Professionalexperience 08/2015 – Present USAA Tampa, FL
InsuranceAgent(20-44 License)
 Responsible for servicing auto insurance policies and fulfilling the mission statement of USAA
09/2008 – 07/2015 ECI Management Wesley Chapel, FL
Assistant Community Manager –The Columns atCypressPoint
 Assisted the manager with the general administration of a 294-unit property
 Selected as Field Trainer for Florida portfolio – responsible for training newly hired Assistant Managers
 Managed all aspects of accounts receivable functions; rent collection, late payments, NSF checks, processing
evictions, posting charges/payments
• Successful in maintaining a delinquency of under 2%
 Conducted move-out inspections of units to determine applicable charges for damages and processing
corresponding paperwork
 Conducted inspections to determine market readiness; implemented high quality standards of cleanliness and
aesthetic appearance
 Focused on revenue achievements by helping to maintain average occupancy of 94% and above
 Responsible for supervising and training Leasing Professionals
 Performed leasing duties in addition to managerial duties; maintained a closing ratio of 57% over the course of
almost seven years
 Handled the majority of residents’ questions, complaints, and concerns and took the necessary steps to resolve
the situation
 In charge of planning and directing all resident functions (i.e. pool parties, holiday parties, drive-by breakfasts)
02/2008 – 09/2008 Atlantic & Pacific Management Tampa, FL
Leasing Professional –TheGrande Oasis& Laguna Park
 Responsible for all apartment leasing activities; generating leads, handling traffic, conducting property tours,
renting apartments, qualifying prospects, preparing lease documentation, completing move-ins, renewals, resident
retention, and move-outs
 Provided excellent customer service to a diverse clientele by immediately responding to their needs and
concerns
Other Related Experience:
 Korman Residential at River Chase 04/2007 – 11/2007
Leasing Professional

2. Education 2001 - 2002 University of South Florida Tampa, FL
Emphasisin Mass Communications