Ronald Wickham has over 15 years of experience in claims handling and construction experience working with State Farm, JP Morgan Chase, and as an independent adjuster. He has extensive training and licenses in 14 states. Wickham specializes in property and auto claims, estimates, negotiations, and customer service. He has a track record of successfully settling complex claims and reducing losses. Wickham also volunteers with Habitat for Humanity and received community service awards in 2014 and 2015.

1. R ON ALD WI C K H AM
663 Rainbow Drive Cell Phone: 937.216.0168
Marysville, OH 43040 Email: rwickham2@columbus.rr.com
Recent experience with State Farm for Auto and Property Claims handling due to weather related disasters.
Extensive training and certifications for Independent Adjuster Licenses in 14 states. Fifteen years of experience in
combining interpersonal skills and construction experience to negotiate and settle complex issues for municipalities,
investors, and insurers in the banking industry. Competent PC user with experience in Microsoft Office, Xactimate 28
including Sketch, and Audatex. Knowledge of the claims process including loss analysis, policy enforcement, and fair
settlement practices. Recognized for exceptional customer service due to caring and empathetic ability to advocate
for people in difficult situations to help them resolve problems and restore their lives.
Areas of Expertise
 Property/Auto Experience
 Construction Terminology
 Estimates/Bids
 Attention to Detail
 Customer Service
 Insurance Policies
 Experienced Negotiator
 Effective Communicator
 Team Player
 Computer Proficiency
 Process Management
 Time Management
Community Service Award
Fifteen years of experience volunteering with Habitat for Humanity constructing homes from framing through punch-
out; strong desire to serve others; received Presidential Volunteer Service Award in 2014 and 2015.
Technical Skills
Xactimate 28 • Audatex • Microsoft Office Suite • Adobe Acrobat • ECS • VS400-Fidelity MSP • SharePoint
Professional Experience
WORLEY CATASTROPHE, FREDERICK, MD 2016
Independent Adjuster
 Hired as a temporary independent adjuster to help staff a State Farm Claims Call Center for those affected by
recent flooding, hurricanes, tornadoes, and hail storms.
 Provided caring guidance to policyholders through the settlement process for auto and property claims.
 Advocated for policyholders by helping them to solve complex problems with rental companies, tow companies,
repair facilities, and contractors.
 Reconciled and adjusted staff estimates with contractor estimates as needed to ensure claims were not over or
under paid.
 Scoped and settled small losses over the phone so field staff could be deployed to larger losses.
 Worked 6 and 7 days a week/10 hours daily, with up to 30 other adjusters in a fast-paced environment.
JP MORGAN CHASE, COLUMBUS, OH 1998 – 2015
HAZARD CLAIMS SENIOR SPECIALIST (2010 – 2015)
 Effectively monitored claims from start to finish, consistently verifying and accurately updating information.
 Exhibited a natural talent for precisely evaluating damaged properties and determining whether or not the
damage was claimable and if an insurance claim should be filed.
 Dynamic solicitation and review of complex itemized repair bids; consistently ensuring proper execution on bids
upwards of $250k.
 Highly proficient negotiation with contractors in order to successfully settle all issues while minimizing losses.
 Consistently ensured high quality service and strict compliance with all rules, regulations, policies, and
procedures.

2. Ronald Wickham Page 2
PROPERTY PRESERVATION SENIOR SPECIALIST (2005 – 2010)
 Directed field service vendors to clean up hazardous material situations for municipalities, investors, and
insurers.
 Selected as a Subject Matter Expert (SME) to develop the official departmental procedures for the proper cleanup
of hazardous material situations.
 Produced prompt solutions for municipalities and negotiated as much as 80% reduction and settlement of large
fines.
 Successfully partnered with management in the recovery of over $500k of losses.
 Composed, updated, and streamlined materials; key player in reducing processing time by 25%.
PROPERTY PRESERVATION ANALYST (1999 – 2005)
 Performed extensive research, the findings resulted in the implementation of stronger process control which
prevented over $733K in losses.
 Maximized compilation of research and information for management that assisted them in making difficult
decisions that minimized losses of up to $500K.
 Skillfully negotiated complex solutions for investors and insurers which allowed claims to be successfully filed in
order to prevent six figure losses.
 Excelled at identifying and implementing process improvements that significantly reduced duplication and tripled
approvals.
LOAN COUNSELOR (1998 – 1999)
 Streamlined communication pathways in order to resolve escalated billing issues and fully restore customer faith
and satisfaction.
 Recognized for achieving the highest re-pay rate in a department of 50, as a result of creative repayment plans
and excellent customer service.
EDUCATION
Bachelor of Science, Finance, West Virginia University College of Business, Morgantown, WV
Independent Insurance Claims Adjuster Pre-licensing, AdjusterPro, Online Course
Independent Adjuster Licenses
Indiana • New York 1770 • Florida • Texas • Kentucky • Oklahoma • West Virginia • North Carolina
Georgia • Montana • Michigan • Delaware • Rhode Island • Louisiana
Certifications
State Farm Auto • State Farm Estimatics (Property) • State Farm Policy