1. k v a r o n f a @ s y m i t a r . c o m ▪ E x t : 7 6 6 8 7 4
Kyle Varonfakis
Accomplishments
 10 years in the Financial Service Industry
 Contributes to process and product improvements
 Recognition from Credit Unions for excellent service
Professional Experience
Project Analyst–Symitar, A Jack Henry Company, San Diego, CA▪ June 2013 – Current
 Provide software support/guidance by answering questions on functions and features
 Research and analyze complex issues related to the application of the product, ie: ACH, Draft,
reporting, teller issues.
 Support SME in ITC, Batch Processing, Statement Generation, teller work areas, ACH, Draft,
Check printing.
 Log in to client systems and perform testing to assist in case resolution.
 Take client calls and open support cases to facilitate issue resolution.
 Mentor new team members, training them in proper support procedures and research
techniques.
 Communicates client needs with programmers and other team members to assist in proper
programming and quick case resolution.
 Participate as a SME in system enhancements as it relates to support area.
Application Support Analyst (programming support)–Symitar, A Jack Henry Company, San
Diego, CA ▪ September 2011– June 2013
 Analyze incoming programming cases ensuring proper details are provided before case
assignment to a programmer.
 Phoned clients to gather necessary details for programmers to facilitate faster turnaround times.
 Updated OneNote with new data for future case research.
 Facilitated testing of new code to ensure testing readiness for clients.
 Responsible for unassigned Queue management and case assignment to programmers
TSR/Senior TSR–Symitar, A Jack henry Company, San Diego, CA▪ March 2007– September
2011
 Provide software support/guidance by answering questions on functions and features.
 Solve complex issues related to the application of the product, ie: ACH, Draft, reporting, teller
issues.
 Researching and analyzing data obtained via the client.
 Logging into the client’s system.
 Answer client calls and open support cases to facilitate researching issues they may be having.
 Mentor and assist team members as well as being a main resource for the team on all areas of
interest.
 Maintain and work cases both opened and assigned from queue.
 Support SME in ITC, Batch Processing, Statement Generation, teller work areas, ACH, Draft,
Check printing
MSR–San Diego County Credit Union, San Diego, Ca▪ 2005-2007
 Assisted members with daily transactions

2.  Facilitated the opening of new accounts
 Funding new loans
 Assisted with daily branch operations
Programming and Software Skills
Poweron, MS Office, Excel, Jsource, Episys, OneNote
Education
High School diploma– Clairemont High School, San Diego, CA ▪ 1999
Mesa Community College, San Diego Ca, 1999-2001
Palomar Community College, San Marcos, CA 2002