1. KRISTIN FORTIN
Canyon, TX 79015 | 806-488-2550 │ Kristin_fortin@yahoo.com
HUMAN RESOURCES SPECIALIST
Highly trained and trusted senior human resources manager with 14+ years of experience as both a human
resources specialist and manager with a proven ability to provide quality leadership within dynamic and high-
pressure environments. Areas of expertise include benefit administration, employee training, payroll,
employee presentations, FMLA tracking and development of first class talent across all experience levels.
ARE A S OF E XP E RTI S E
Payroll Management
Applicant Tracking Systems
FMLA Tracking
Business Acumen
Public Speaking
Solutions Focused
Process Optimization
Employee Training
Benefits Administration
Employee Engagement
Performance Management
Communication Skills
PROFE S S I ON A L E XP E RI E N C E
Texas Department of Motor Vehicles, Amarillo, TX
CUSTOMER SERVICE REPRESENTATIVE,2007-Present
Provided superior customer service and support based on customers’ needs; including inquiries, costs, and
problem resolutions.
Open and maintain new existing accounts for Apportion Registration for multi-vehicle accounts which
consist of collecting in-state and out-of-state fees for Truck Tractor vehicles.
Synthesize and analyze market data, interpret policies and effectively communicate local, state, and federal
laws relating to title and registering vehicles.
Texas Department of Transportation, Various Locations, 1994-2007
HUMAN RESOURCES SPECIALIST, 2002-2007
HUMAN RESOURCES MANAGER, 2001-2002
Directly responsible for human relations activities for 330+ employees including recruitment, salary
negotiations, onboarding, benefits administration, performance management, workers compensation, and
leave of absence ensuring compliancy of all local, state, and federal laws. Directly supervise 2 human
relations employees.
Accountable for employee benefit administrations including benefit elections, retirement, and Family
Medical Leave Act ( FMLA).
Develop and execute candidate recruitment strategies including internet and internal database searches,
referrals, advertisement placement, professional networking, and job fairs.
Coach managers on performance management, employee relations, discipline issues, promotion, transfer
and termination discussions encouraging a structured, productive, and fair work environment.
Collaborate with stakeholders on identifying the appropriate candidates according to business needs
aligning efforts with organizational mission.
Developed and delivered training and human resources material to a variety of audiences.
Additional progressive leadership experience as Human Resources Manager at the Texas Department of Transportation.
E DU C A TI ON & CE RTI FI C A TE S
Bachelor of Science |Mathematics | Southwest Texas State University, San Marcos, Texas
HR Leadership Development Certification | Texas Tech University
Notary Public |State of Texas
