Ananya Sinha is a Senior Sales & Marketing professional with over 16 years of experience in the luxury hospitality industry. She is currently the Director of Sales & Marketing at JW Marriott Aerocity New Delhi, where she leads a team of 21 and is responsible for sales, marketing, and stakeholder relationships. Prior to this role, she held Director roles focused on revenue management, sales, and marketing at various Taj and Marriott properties in Delhi, Mumbai, and Goa.
Looking for a long term career in International Sales, Export Marketing and Global Business Development in UAE, AFRICA, EUROPE, NEPAL & INDIA with an esteemed group where my career, ambition, experience and willingness to add value can be nurtured and I get a platform to bring out my best for the company I work for.
Experienced and highly motivated International Business Development Manager, specialist on new product launching and efficiency in the fields of business start-up and development, as well as managing of ongoing international projects, showing in both a very proactive attitude and global view, but always goal orientated.
Experienced and highly motivated International Business Development Manager, specialist on new product launching and efficiency in the fields of business start-up and development, as well as managing of ongoing international projects, showing in both a very proactive attitude and global view, but always goal orientated.
Looking for a long term career in International Sales, Export Marketing and Global Business Development in UAE, AFRICA, EUROPE, NEPAL & INDIA with an esteemed group where my career, ambition, experience and willingness to add value can be nurtured and I get a platform to bring out my best for the company I work for.
Experienced and highly motivated International Business Development Manager, specialist on new product launching and efficiency in the fields of business start-up and development, as well as managing of ongoing international projects, showing in both a very proactive attitude and global view, but always goal orientated.
Experienced and highly motivated International Business Development Manager, specialist on new product launching and efficiency in the fields of business start-up and development, as well as managing of ongoing international projects, showing in both a very proactive attitude and global view, but always goal orientated.
All Star Glass provides our customers with auto and truck glass replacement and repairs of the highest quality in materials, workmanship and customer satisfaction.
Formación: "¿Cómo responder a las opiniones?" para Bluebay HotelsReviewPro
Temas incluidos:
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- Dónde se puede responder a las opiniones
- Quién debe responder
- Cómo responder a las opiniones positivas
- Cómo responder a las opiniones negativas
- La mejor manera de recompensar a los que comentan
- Consejos básicos para responder a los comentarios
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An outgoing, dynamic and sales focused professional who has a relentless drive to deliver more than just results. I have a track record of effectively leading and managing all aspects of a hotel, and of making guests feels cared for, valued, and respected.
I will do everything possible to deliver results that will contribute to the overall mission and success of a business enabling goals to be achieved, and is constantly looking to introduce new products and services that will meet the needs of tomorrow's savvy global travelers.
Implement and manage hotel’s daily quality process including goal communication, associate improvement, and compliance with standards of product and performance, service recovery and problem resolution. Disseminate feedback from comment cards, guest satisfaction and service failure measurements and coach accordingly.
Interview, hire, train, recommend performance evaluations, resolve problems, provide open communication and recommend discipline and/or termination when appropriate.
Ensure the achievement of sales objectives on a monthly, quarterly and yearly basis and direct all Sales and Marketing initiatives for the hotel.
Preparations and definition of the Sales & Marketing Plan and manual for the department and participate in setting up the sales & marketing policies, trade Contracts, procedures and objectives.
Assign and instruct Rooms Division Department Managers in details of work. Observe performance and encourage improvement. Monitor hotel occupancy and make staffing adjustments accordingly. Supervise and review cost and inventory controls.
Implemented yield management theories and Internet Booking Strategies to Improve the Hotel REVPAR.
Supervise the budgeting, forecasting, training, motivating and staffing of the Rooms Department including: Telephone, Housekeeping Services, Front Office, Laundry, Concierge and Guest Services.
Prepare Forecast expenses and actual results for the Rooms Division revenue and expenses. Review Security logs daily for significant incidents, and coordinate with department heads all enforcement of policy and/or improvements in service needed.
Plan, organize, chair, attend and/or participate in various hotel meetings such as: Staff Meetings, Rooms Division Meetings, Executive Committee Meetings, Quality Teams Meetings, etc.
Implement and manage hotel’s daily quality process including goal communication, associate improvement, and compliance with standards of product and performance, service recovery and problem resolution. Disseminate feedback from comment cards, guest satisfaction and service failure measurements and coach accordingly.
Interview, hire, train, recommend performance evaluations, resolve problems, provide open communication and recommend discipline and/or termination when appropriate.
Ensure the achievement of sales objectives on a monthly, quarterly and yearly basis and direct all Sales and Marketing initiatives for the hotel.
Preparations and definition of the Sales & Marketing Plan and manual for the department and participate in setting up the sales & marketing policies, trade Contracts, procedures and objectives.
Assign and instruct Rooms Division Department Managers in details of work. Observe performance and encourage improvement. Monitor hotel occupancy and make staffing adjustments accordingly. Supervise and review cost and inventory controls.
Implemented yield management theories and Internet Booking Strategies to Improve the Hotel REVPAR.
Supervise the budgeting, forecasting, training, motivating and staffing of the Rooms Department including: Telephone, Housekeeping Services, Front Office, Laundry, Concierge and Guest Services.
Prepare Forecast expenses and actual results for the Rooms Division revenue and expenses. Review Security logs daily for significant incidents, and coordinate with department heads all enforcement of policy and/or improvements in service needed.
Plan, organize, chair, attend and/or participate in various hotel meetings such as: Staff Meetings, Rooms Division Meetings, Executive Committee Meetings, Quality Teams Meetings, etc.
Implement and manage hotel’s daily quality process including goal communication, associate improvement, and compliance with standards of product and performance, service recovery and problem resolution. Disseminate feedback from comment cards, guest satisfaction and service failure measurements and coach accordingly.
Interview, hire, train, recommend performance evaluations, resolve problems, provide open communication and recommend discipline and/or termination when appropriate.
Ensure the achievement of sales objectives on a monthly, quarterly and yearly basis and direct all Sales and Marketing initiatives for the hotel.
Preparations and definition of the Sales & Marketing Plan and manual for the department and participate in setting up the sales & marketing policies, trade Contracts, procedures and objectives.
Assign and instruct Rooms Division Department Managers in details of work. Observe performance and encourage improvement. Monitor hotel occupancy and make staffing adjustments accordingly. Supervise and review cost and inventory controls.
Implemented yield management theories and Internet Booking Strategies to Improve the Hotel REVPAR.
Supervise the budgeting, forecasting, training, motivating and staffing of the Rooms Department including: Telephone, Housekeeping Services, Front Office, Laundry, Concierge and Guest Services.
Prepare Forecast expenses and actual results for the Rooms Division revenue and expenses. Review Security logs daily for significant incidents, and coordinate with department heads all enforcement of policy and/or improvements in service needed.
Plan, organize, chair, attend and/or participate in various hotel meetings such as: Staff Meetings, Rooms Division Meetings, Executive Committee Meetings, Quality Teams Meetings, etc.
1. Ananya Sinha
_________________________________________________________________________________
Address : FlatNo. 12-C,Tower- D , Belgravia,Central ParkII , Sohna Road,Gurgaon , NCR
Mobile : +91 8527298230
Email : ananya76@gmail.com, ananya.sinha@marriott.com
Date of Birth : 03rd
, June 1976
Profile:
An accomplished Senior Sales & Marketing professional with 16+ years of experience in the luxury service industry.
Expertise in strategic planning, brand management, business development, revenue optimization and managing
owner relationships. In-depth understanding of the luxury hospitality markets for Corporate, Leisure and MICE
segments in NCR, Mumbai and Goa.
Responsiblefor guidingand motivating a team of 21 members in the current assignment with the ability and skill set
to provide innovative and inclusive leadership. Focused on achieving continuous and improved business
performance.
May 2014 - till date
Director of Sales & Marketing
JW Marriott, Aerocity, New Delhi
Key Responsibilities
Lead the Sales & Marketing department and manage the hotel’s proactive and reactive sales efforts
towards fair share and market leadership for the hotel.
Develop and implement all marketing strategies through relevant PR activities and marketing promotions
for Rooms ,F&B and other departments
Evaluate the market trends that lead to changes in sales and pricing strategy of the hotel to achieve
budgeted revenues and increase market share
Manage key stakeholder relationships between the General Manager, leadership team and the Owners
for any customer related requirements.
Develop strong partnerships with luxury and lifestyle brands to increase JW brand awareness
Represent the organization at an Industry level in forums like SITE, FICCI, CII etc…
Key Achievements
Reviewed and realigned the Sales and Pricing strategies of the hotel to be in line with the competitive set.
Achieved a YOY growth of 41% in total Hotel Revenue for 2015 to 168.4 Crs
Provided stability and growth in the Reactive and Proactive teams with 04 members transferred with
promotions to other Marriott hotels.
Achieved an AES score of 100% vs 84% in 2014
Improved engagement and relationships internally with the NSO team for ease of business leading to
increased productivity and conversion of business
2. July 2013 - April 2014
Director of Revenue Management – Delhi NCR Region
Taj Palace, New Delhi, IHCL
Key Responsibilities
Manage and maximizerevenue opportunities for the 05 operating hotels in the Delhi NCR region through
global distribution,electronic marketing, alternatedistribution channels and other revenue and inventory
management tactics.
Key stakeholder management: internally with all General Managers and DOSMs and externally with the
owners of 02 hotels in Delhi NCR.
Study the Delhi NCR market trends and opportunities to forecastthe market scenarios,and formulatea
strategy for the 3 brands operatingin the Delhi NCR region.
Liaisewith all GDS platforms and various consortiaagencies to increasetheir contribution with the Taj
Group of hotels(NCR) – increasebrand productivity.
Approve the Annual budgets and rolling forecasts for the hotels.
Review and monitor the weekly/monthly pricingfor the hotels alongwith the DOSM and Revenue
Managers.
Represent the organization atvarious industry gatherings and networkingevents in Delhi NCR.
Interact with Hotel General Managers on monthly basis to review performance and recommend specific
actions for improvement.
July 2011 - June 2013
Director of Sales and Marketing
Taj Palace, New Delhi, IHCL
Key Responsibilities
To re-position the Taj Palace, New Delhi amongst the top 5 luxury hotels in the city , the best conferencing
destination in the country and achieve the number one position in Revpar leadership in its competitive set
Build a strong network and maintain relationships with key customers, industry partners a nd suppliers.
Develop and implement the overall sales strategy of the hotel, to exceed the financial target by adopting a
total revenue approach for all business segments like Corporate, Leisure, MICE and Government.
Execute overall Food & Beverage marketing plan in conjunction with the Director of Food & Beverage based
on pricing and promotions.
Develop and execute the annual marketing plan and oversee the advertising and business promotional
activities in domestic as well as key international markets.
Drive the overall operational excellence and ensure adherence to processes as per brand standards in the
department.
Responsible to oversee the implementation of the TATA BUSINESS EXCELLENCE MODEL (TBEM) to drive
quality and excellence.
Lead a motivated team of 24 professionalsatthe hotel which includes Revenue Management, cateringsales,
public relations and the reservations department.
Key Achievements
3. Chosen venue for the 4th BRICS and 20th ASEAN Summit –headed the team that confirmed and executed
the business.
Achieved highest number of Heads of States delegations in 2011-2012 , US Secretary of State, HOS of South
Africa, Japan, China, Russia, France, Thailand, Vietnam etc
Achieved rank No. 1 in its competitive set for RGI as per STR from the third position last year.
Largest revenue grosser in catering sales in the city in 2012-13
World’s Best Business Hotel – Travel &Leisure 2011
World’s Top 500 Hotels – Travel & Leisure 2011
Best City Hotel in New Delhi - TTG Travel Awards 2011
(June 2008 – June 2011 )
PIEM, Vivanta by Taj President, Mumbai
Director of Sales
Key Responsibilities
To re-introducethe hotel with the new brandingof Vivanta by Taj and ensure acceptability of the new brand
and use the new positioning to garner business and achieve Rev par leadership
Maintain the positioning and leadership of its unique F&B offerings – Thai Pavilion, Trattoria, Konan Café
and the Wink
Develop and implement the overall sales strategy of the hotel, to exceed the financial target by adopting a
total revenue approach for all business segments like Corporate, Leisure, MICE and Government for the
rooms division.
Develop and implement the overall Food & Beverage marketing plan in conjunction with the Director of
Food & Beverage based on pricing and promotions.
Develop and execute the annual marketing plan and oversee the advertising and business promotional
activities in domestic as well as key international markets.
Drive the overall operational excellence and ensure adherence to processes as per brand standards in the
department.
Responsible to oversee the implementation of the TATA BUSINESS EXCELLENCE MODEL (TBEM) to drive
quality and excellence.
Lead a motivated team of 14 professionalsatthe hotel which includes Revenue Management, cateringsales,
public relations and the reservations department.
Key Achievements
Launched the Vivanta Brand Successfully in Mumbai with President being the flagship property
Bagged the Russian naval project for 2 years that fetched the hotel 11 crs of business
Bagged the Nano Launch outdoor catering of TATA Motors
Successfully launched the Jiva Spa at the hotel in 2009
Vivanta by Taj – President, Mumbai was ‘Rated amongst the top 3 hotels in Mumbai & Top 500 hotels of the
World by ‘Travel & Leisure – International 2010’
The hotel won the ‘Expedia Insiders Select Award 2010 & 2009’ – based on guest feedback after their stay at
various hotels booked only through Expedia.
The hotels bar ‘Wink’ was acclaimed as the 8th best bar in the world ‘CNN Go’ in their 2010 list of the
World’s best bars.
The hotel and Thai Pavilion won the ‘Bar Gold Award’ in 2010.
(June 2005 – June 2008 )
IHCL, Taj Exotica, Goa
4. Director of Sales
Key Responsibilities
Drive , occupancies ,ARR and Revenue for Rooms Division (Hotel targets, customer relations,segment
strategy, and Revenue Maximization)
Responsiblefor optimum utilization and revenue generation for Banquet space.
Responsiblefor revenue management for hotel and ensure correct and balanced market mix
Formulate guest engagement activities in a resortcustomized for each segment of business .
Responsiblefor Food Promotion activities in co-ordination with F&BManager
Career History ( details can be provided if required)
June 2003 – May 2005
IHCL, Corporate Office, Mumbai
Sales manager –MICE
2001-2003
IHCL, Corporate Office , Mumbai
Territory Manager
Commercial Sales Office ( South Mumbai )
1999-2001
IHCL, Corporate Office , Mumbai
Relationship Executive
Commercial Sales Office ( South Mumbai)
1997-1999
EIH, Management Trainee
OCLD-Opening team of Rajvilas Jaipur
Personal Attributes
Strategic and Analytic
Driving for Results - Goal and task oriented
Flexible leadership style - Adaptive approach
Mentoring and training - Building and contributing to teams
Qualifications
1997-1999
Post Graduate Diploma in Hospitality Management
Oberoi Centre for Learning & Development
(OCLD)
1994-1997
Ram Narain Ruia College, Mumbai
Bachelor in Arts
(Economics Hons)
Other Information
Silver level certified internal assessor for Tata Business Excellence Model.
Completed Workshop in Marketing –Cornell Univ.- Prof Chikitan Dev
Completed advanced negotiation skills workshop – Mercuri Goldman
Completed training on OPTIMS (Revenue Maximization Software)