1. Kimberly Griffin
(404) 966-3573 | kgriffin@dbeconsulting.com
https://www.linkedin.com/in/kimberly-griffin-b50b8b18
Director of Operations with Expertise in Airport Concessions
An accomplished branding and business development expert with more than fifteen years of experience in the
airport concessions, service, retail, and certification spaces and in-depth understanding of the travel sector. Has
developed brands, concepts, and marketing plans for numerous airport concessionaires. Experience providing on-
site restaurant operations and management as well as forecasting sales, executing low labor percentages, conducting
store performance audits, and providing daily feedback on food preparation, presentation, safety, and more. Serves
on Dallas/Fort Worth Airport Tenant Marketing Committee and has developed food and beverage concepts for
Atlanta and Newark airports. Always strives to exceed client expectations and provide exceptional customer
experience. Skilled analytical thinker and leader who excels in fast-paced environments and works well both
individually and collaboratively.
SKILLS & AREAS OF EXPERTISE
Management Consulting  Minority Certification for Small Business  Strategic Planning  Resource Planning
Internal Review Procedures  Personnel Sourcing  Macro & Micro Operations Oversight  Customer Service
Recruitment  Staffing  Training  Budgets  Vendor Relations  Sales Optimization  Marketing Optimization
Airport Concessions Operation & Management  Quick Service Restaurant Management  Retail Management
Specialty Services  Business Development, Consulting, & Coaching  Secret Shopping Services  Proposal Writing
Request for Proposal (RFP) Responses  Business Assessments  Project Development  Change Management
CONSULTING EXPERIENCE
DBE CONSULTING 2010 – Present
Owner & President/CEO
Atlanta-based DBE Consulting is certified in seven states. The company helps small businesses to gain minority
certification in 18 states, including ACDBE, DBE, MBE, WBE, SBE, and LSBE certification, in the airport concessions
space. Direct company’s overall sales and growth strategies, teach seminars on DBE certification, and write articles
on DBE certification. Serve as business consultant and advisory consultant. Lead clients in developing branding,
concepts, business plans, and product lines; also assist with marketing, budgeting, hiring, training and retraining,
scheduling, goal setting, and other aspects of business development. Perform match making services with minority
contractors.
Selected Clients:
 Green Clay
 5 Guys
 Miss Crumpy’s Hot Wings
 Tungui LLC
 CAPBuilders
Notable Accomplishments:
 Won 7 out of 10 airport Requests for Proposals (RFPs), including Los Angeles International Airport, Nashville
International Airport, Denver International Airport, Dallas/Fort Worth International Airport, and Grand
Bahama International Airport.
 Guided client through 90-day turnaround process to increase sales by 30% and keep airport contract.
 Within the last year, 75% of DBE Consulting clients have successfully operated in an airport.
 99% success rate helping 100+ small businesses to earn ACDBE/DBE certification.

2. Kimberly Griffin | (404) 966-3573 Resume, Page 2
10 MINUTE MANICURE INTERNATIONAL AIRPORT CONCESSIONAIRE 2006 – 2007
Consultant
Charged with expanding business lines to include massage therapy. Successfully introduced retail products into
concession operations, wrote training materials for retail and massage therapy, and trained employees to provide
soft services such as waxing, reflexology, and other therapeutic practices. Attended pre-bid meetings and industry
conferences. Hired employees, traveled to various locations, and represented the company to various airports.
Notable Accomplishments:
 Opened 10 new airport locations in the United States and Canada within one year.
 Played instrumental role in developing airport and prime relations.
 Established secret shopper program that improved services and increased revenue.
OTHER EXPERIENCE
CONTINENTAL AIRLINES 2005 – 2010
International Flight Attendant
Provided exceptional customer service on international flights. Ensured compliance with FAA regulations, delivered
safety knowledge to passengers, and provided assistance during medical and other emergency situations.
TRAVELING GRACE MASSAGE & SPA SERVICES, INC. 2003 – 2006
Owner/Operator
Established and managed highly successful chair massage business at Raleigh-Durham International Airport. Trained,
hired, and managed all employees and oversaw all day-to-day operations, including payroll. Provided monthly
reports to RDU Airport.
Additional experience includes massage therapy instruction and ownership of a massage therapy business.
EDUCATION, CERTIFICATIONS, & LICENSES
University of Maryland, College Park, MD, studied Business Law (2.5 years)
Shelby State Community College, Memphis, TN, studied Business (1 year)
El Camino College, Torrance, CA, studied Business Consulting (1 year)
Florida College of Natural Health, Orlando, FL, Massage Therapy License (#MA27697)
KNW DBE Training Center, Baltimore, MD, National DBE Certification
PROFESSIONAL AFFILIATIONS
Certified DBE Certification Specialist
AMTA Professional Member #121521
Business Licenses Rockdale
Member of Airport Minority Advisory Council
Member of National Association of Professional Women
Member of Christian Business Network
Literacy to Legacy Board Member
Urban League ACDBE/DBE Instructor
WEOP Master Instructor on Government Certifications & Small Business Assessments
Black & Latino Council Supplier Diversity Adviser