Jay Sousa has over 15 years of experience in the insurance industry as a claims adjuster. He currently works as a Senior Claims Representative for Nationwide Mutual Insurance, where he adjusts powersports and commercial claims. Previously he held senior claims adjuster roles at Vanguard Car Rental and Progressive Casualty Insurance. Sousa has extensive training and certifications in adjusting various types of claims and possesses strong communication, leadership, and problem-solving skills.

1. JAY SOUSA
561-632-0295
jsousa0309@gmail.com
PROFILE
Insurance professional thathasbeenwell positionedforthe role of manager/directorortrainingleader
withproventransferableskillsthatrelate tothe customerservice industry.Demonstrateddedication,
personal drive,strongcommunicationskills,problem solvingand leadership experience.Adjusted
complex physical damage andinjuryclaimsinvolving auto,motorcycle,RV,boat,commercialand
agricultural equipmentfromthe field,Catastrophe remotesites,andinternal desk review.
PROFESSIONAL EXPERIENCE
NationwideMutual Insurance Company, WestPalmBeach,FL March 2005 to Present
Special ClaimsRepresentative 3
 Seniorteammemberwith1000% highersettlementauthority thanjuniorlevel members.
 Multi-lineliabilityadjusterresponsibleforadjustingPowersportandcommercial claims.
 Maintainedahigh93% Customersatisfactionratingduring aperiodof 25% increasedvolume.
 Participatedin technical fieldtrainingrequiringtravel tostudentlocation.
 Developedandleademployeediscussionsresultingina10% increase inoverall employee
satisfaction.
 Lead Catastrophe Team that handled Fieldassignmentsforextendedperiodof timesduring.
 Top departmentreferrerforcustomerstodirectrepairfacilityprogram.
 Works remotelyandwithminimalsupervision.
VanguardCar Rental,Boca Raton,FL June 2004 – March 2005
SeniorClaimsAdjuster
 Liabilityadjusterresponsible forsettlingthirdparty attorneyrepresented injuryclaims
 Review,andevaluationof medicalreportsandof injuriesorvarioustypes.
 Able tosettle 10% more volume thanpeers whilemaintainingtop5% customerservice rating.
Progressive CasualtyInsurance, FortLauderdale,FL 1997-2004
Special ClaimsAdjuster
 Multi-lineliabilityadjusterresponsibleforadjustingPowersportandcommercial claims.
Investigated,evaluatedandnegotiatedphysical damagesinaccordance withproperclaims
procedure andcompanypolicy.
 Managed six directreportsinmanager'sabsences.
 Participatedinapeermentorprogram for2 years,resultingin90% advancement
 Developed trainingmaterialsandassistinginpeer training.
 Lead teamof 3 increation and implementationof adirectrepairprogram. Became top referrer.

2. EDUCATION AND TRAINING
FloridaInternationalUniversity,Miami FL
College of CriminalJustice
Insurance Adjuster'sLicense:FL,NC,SC,TX, LA,VT,CA,NY-Pending,NM,OK,WV,WY
MS Office (Excel,Word,Powerpoint)
Lotus Suite (Notes)
Team LeaderMentorCertification
Manager/SupervisorI/II Certification
Physical Damage Estimating:Duncan,CCC, Adjustrite
Boat and motorcycle certification
Beginning/Intermediate/Advance BoatandRecreational Vehicle Training
FloridaState Insurance LawsI/II/III
Insurance AdjusterEthics
AdjusterCase Law
BodilyInjuryEvaluationI/II/III