1. KEVIN BRIAN BURNETTE
980 South Coit Road, #327
Prosper, Texas 75078
PH: 214.883.7665
kburnette1963@gmail.com
December 14, 2015
To Whom It May Concern,
Please find my attached resume for your consideration. The details will show you that I have the career
history and knowledge vital to success in our industry. I believe I have the experience and qualifications
that would be as asset to your organization.
I began my career with Empire Countertops in 1994 in the role of Production Builder Sales and
Personnel Management. I have successfully progressed in my career, advancing to challenging positions
in the Production Management field.
I am confident that I would be an excellent match for your company and would be happy to provide
additional information about my expertise and professional background.
Thank you for your time and consideration.
Sincerely,
Kevin Brian Burnette

2. Jun 2015-Present
Aug 2013-Jun 2015
KEVIN BRIAN BURNETTE
Professional Summary
Skills
Customer and Personal Service
Time Management
Computers and Electronics
Administration and Management
Coordination
Critical Thinking
Judgment and Decision Making
Monitoring
Management of Personnel Resources
Complex Problem Solving
Negotiation
Management of Material Resources
Production and Processing
Sales and Marketing
Operation Monitoring
Building and Construction
Installation
Experience
Production Manager
Empire Countertops LLC - Pilot Point, TX
Manage all aspects of the Production/Fabrication shop.
Supervise and assign duties to workers.
Supervise templates and measures
Supervise installers
Managed payroll of shop and installers.
Shop administration
Production Manager
Empire Countertops LLC - Austin, TX
Manage all aspects of the Production/Fabrication shop.
Supervise and assign duties to workers.
Supervise templates and measures
Supervise installers.
Managed payroll of shop and installers.
Shop administration
Managed purchasing and retail sales.
980 South Coit #327, Prosper, TX 75078
Ph: 2148837665
kburnette1963@gmail.com

3. Jul 2011-Jul 2012
Sep 1998-Dec 2010
Customer Service Manager
Empire Countertops LLC - Pilot Point, TX
Interview and hire staff, and oversee staff training.
Set up and manage paper or electronic filing systems, recording information, updating
paperwork, or maintaining documents, such as attendance records, correspondence, or other
material.
Establish work procedures or schedules and keep track of the daily work of clerical staff.
Resolve customer complaints regarding sales and service.
Plan and direct staffing, training, and performance evaluations to develop and control sales
and service programs.
Monitor work productivity and quality to ensure compliance with standard operating
procedures.
Train staff on technical procedures or software program usage.
Oversee services to customers, such as order placement or account information.
Production Sales and Estimation Manager
Empire Countertops LLC - Dallas, TX
Use computer-aided drafting equipment or conventional drafting stations, technical
handbooks, tables, calculators, and traditional drafting tools, such as boards, pencils,
protractors, and T-squares.
Draw master sketches to scale showing relation of proposed installations to existing facilities
and exact specifications and dimensions.
Consult with clients, vendors, personnel in other departments or construction foremen to
discuss and formulate estimates and resolve issues.
Analyze blueprints and other documentation to prepare time, cost, materials, and labor
estimate
Prepare estimates used by management for purposes such as planning, organizing, and
scheduling work.
Contact new and existing customers to discuss their needs, and to explain how these needs
could be met by specific products and services.
Answer customer questions about products, prices, availability.
Quote prices, credit terms, or other bid specifications
Negotiate prices or terms of sales or service agreements.
Identify prospective customers by using business directories, following leads from existing
clients, participating in organizations and clubs, and attending trade shows and conferences.
Prepare sales contracts for orders obtained, and submit orders for processing.
Select the correct products or assist customers in making product selections, based on
customer needs, product specifications, and applicable regulations.
Prepare sales presentations or proposals to explain product specifications or applications.
Demonstrate and explain the operation and use of products.

4. Sep 1994-Aug 2008
Jan 1983-Aug 1994
Jun 1981
Inform customers of estimated delivery schedules, service contracts, warranties, and other
information pertaining to purchased products.
Attend sales and trade meetings, and read related publications in order to obtain information
about market conditions, business trends, and industry developments.
Visit establishments to evaluate needs or to promote product or service sales.
Complete expense reports, sales reports, and other paperwork.
Obtain building blueprints or specifications for use by engineering departments in bid
preparations.
Production Manager
Empire Countertops LLC - Pilot Point, TX
Manage all aspects of the Production/Fabrication shop.
Supervise and assign duties to workers.
Supervise templates and measures.
Supervise installers.
Managed payroll of shop and installers.
Billing and Collection Manager
TU Electric Service Company - Fort Worth, TX
Walk or drive vehicles along established routes to take readings of meter dials.
Upload into office computers all information collected on hand-held computers during meter
rounds, or return route books or hand-hand computers to business offices so that data can be
compiled.
Inspect meters for unauthorized connections, defects, and damage such as broken seals.
Receive payments and post amounts paid to customer accounts.
Confer with customers in person to determine reasons for overdue payments and to collect
payment.
Set up and manage paper or electronic filing systems, recording information, updating
paperwork, or maintaining documents, such as attendance records, correspondence, or other
material.
Complete forms in accordance with company procedures.
Maintain scheduling and event calendars.
Manage employees in the collection and billing office
Education
Weatherford High School - Weatherford, TX