1. TIFFANY LEE
719 Wendy Drive | Graham NC 27253 | 336-263-2913 | tmariemckinney@aol.com
OBJECTIVE
To secureaposition withawell-established organizationwith astableenvironment that will lead to alasting relationship.
SKILLS PROFILE
- Analytical Abilities
- Customer Service
- Leadership Skills
- Problem Solving
- Ability to Self-Manage
- Self-Motivated
- WorkEthic
- Computer Skillswhich includesMicrosoftOffice. (Word, Excel, Access, Outlook)
- WebEx
- Blackbaud CRM
EMPLOYMENT HISTORY
Lead Customer Service Liaison/Revenue Specialist 2015-current
University ofNorth Carolina Chapel Hill
- Worksclosely with theAssistant Director toensurethattheday-to-day operationsof thedepartmentare
handled.
- Assumecertain responsibilitiesof theAssistant Director in her absenceorasneeded
- Review and managegiftsof $5,000 andup
- Managethedistribution ofdirect mail torevenuestaffand makeadjustmentsto distributionsamong revenue
specialistswhen needed, such asin high volumetimes
- Responsiblefor select groupofschoolsand unitsoncampusand serveastheliaison tothoseunitsfor all
revenue-related tasks.
- Handlemonthly pledgereminder process
- Review, reconcileand commit revenuebatchesfrom Medical Foundation,Including Lineberger Comprehensive
Cancer Center
- Commit Phonepledgebatches. Daily review and committal of pledgebatchesfrom Phonation.
- Serveas backup to any oneof theother revenuespecialists
Project Administrator 2009 - 2015
Laboratory Corporation ofAmerica
- Assist Manage/Superviseateam of analystsand pricing specialists
- Provideguidanceand assistanceon avariety of typesof projects.
- Oversee theGeneral PriceIncreaseprocessfor alldivisionswithin theorganization
- Train and Implement customer master groupsin thedivisionson theAccount Setup System (CRM). Submit
troubleticketswhen usersexperienceproblemswith thesystem.
- Completenew and replacement test setups. Involvesworkingdaily withPricing Managers, Controllers,

2. Segment Managers, Testmaster, CorporateCoding,other Divisional/NicheCustomerMaster and Pricing as
appropriateto develop andimplement productpricestrategies.
- Research and compiledatain order to helpmanagement makepricedecisions.
- Establish implementation strategiesacrossstakeholders.
- Development and implementation ofnew Standard Operating Proceduresand system enhancementsin order
to continuously improvetheefficiency and effectivenessof currentprocesses.
- Monitor and updatelist pricesasneeded.
- Perform margin and pricing analysistosupport key businessinitiativesasrequired.
- Organizeand Host Meetingswith stakeholdersacrosstheorganization. Provideminutesof discussionsand
decisionsmadeon thecalls.
- Review dropsand suspendsreportsasthey relateto pricing informationand resolveissuesso that specimens
will bill.
Project Analyst 2008 - 2009
Laboratory Corporation ofAmerica
- Preparepricing revenueopportunitiesreporting toupper management.
- Workclosely with pricing managersand contactsto resolvepricing issuesfrom internaland external customers.
- Coordinatewith IT, pricing managers, and customer master personnel toimplement priceincreases.
- Perform analysison divisional datato assist pricing managerswiththeirGeneral PriceIncreases.
- Operateas acustomer servicecontact for userson thepricingserver and Special Pricing Request System.
- Perform all aspectsof thepricing functionson afull rangeor projects.
Financial Analyst 2007 - 2008
Laboratory Corporation ofAmerica
- Providepricing analysisand reporting for management.
- Research and analyzefinancialdatato identify, troubleshoot, andresolvepricingdiscrepancies.
- Gather datafor requested utilizationreportsfor internal and external customers.
- Gather datafor divisional budget analysis.
- Assist divisionsin gatheringdatafortheir General PriceIncreasesquarterly.
- Audit responsesfrom divisionsto ensuredatawasaccurate.
- Create filesthat notified clientsofpriceincrease.
- Implement and Auditfilesto upload priceincreases.
- Assist internal and external customersintheirday to day activities.
2003-2007
Corporate Pricing Analyst
Laboratory Corporation ofAmerica
- Prepare, research, and analyzevariousreportsforfield specialistsfrom MSAccessrelating torevenueand sales
data.
- Prepareand updatemanual for MS AccessAccount PriceManagement Program (ACCTRVW5).
- Assist management in planningand carrying out specialprojectsand problem solving.
- Provideuser support and trainingfor field specialistsin operation ofMS Accessprogramsand research fordata
results.
- Recommend new IT system requestsand implementsystem modificationsasnecessary for pricing
department to resolveproductionproblemsand enhancetheACCTRVW5.

3. Accounts Receivable Specialist 2002-2003
Laboratory Corporation ofAmerica
- Research reportsentitled Par #3 using LCBS systemsto verify ifthePatientsinsuranceinformation could be
found on theLabCorp System.
- Review Explanation of Benefits.
- Call clientsto verify patient’sinsuranceinformation.
- Updateentriesto ensurethat appropriateresponsibleparty was billed.
- UpdatePar #4 reportswhat weworked inthedifferent regions.
- UpdateCars-Commercial Accounts
- Verify if accountshaveIndigent Contractsusing Access.
- Keep up spreadsheetsof theaccountsthat haveIndigent Contractsand how many specimensusing Excel.
- Review Par #4 that thefieldhasworked toensurethereport isperformed correctly.
Accounts Receivable Specialist 1997-2002
Laboratory Corporation ofAmerica
- Research patient accountsposted moniesto proper accounts. Madesurethat LabCorp waspaid inatimely
manner. Worked both LCBS and BDS sidesof patient accounts.
- Typememosto updateemployeesof changesbeing made
- Order supplies
- Trackdaily, weekly, and monthly productivity
- Format Reports
- Answer any questionsthat other employeesmay haveto help executeaproblem.
- Perform 10-key and used Microsoft Word andExcel
-
-
EDUCATION
Alamance Community College
- AssociatesDegreein BusinessAdministrationwith Part-TimeHonors