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Oluwakemi FALANA-OLANREWAJU
10B, Ogunyadewo Street, Magodo GRA Phase 2
Shangisha, Ketu, Lagos.
0803 329 4115 & 0809 9910535.
kemishile@yahoo.com
Personal Information:
Gender: Female.
Status: Married.
Date of Birth: 23rd May, 1982.
Objective
My objective is to be professionally versatile in order to fit into the Corporate and strategically relevant Commercial
function in the Energy, Telecommunications, Financial Service or Manufacturing sector.
Profile
Oluwakemi is a dedicated/self starter individual with a right blend of initiative and thoroughness. She is committed
to corporate goals and has successfully embedded her Core Values of passion, integrity, mutual collaboration in
adding immeasurable value to Organisational/Team objectives
Key Competencies:
Retail & Personalized Sales
Relationship Management
Customer Experience & Retention Management
Excellent Persuasive & Negotiation Skills
Project Management.
Educational Background/Qualifications
2014 University of Lagos, Akoka, Lagos
Masters in Business Administration (In View)
2004 Lagos State University, Ojo, Lagos
Bachelor’s Degree (Public Administration)
Work-related Achievements/Honours.
 Rated exceptional performer by the EMTS-Etisalat Nigeria Project Start-Up Team for excellent coordination
of the Business Readiness Team in Lagos North Region (thirteen teams in all).
 Received commendation for being the driving force of the Business Readiness Test (BRT 3) which
contributed to the successful launch of Etisalat in Nigeria.
 Was nominated on the ‘Train the Trainer’ Scheme on Etisalat Dial Reservation Campaign for specific
company’s products (e.g. U-CHOOSE, Home Zone, You-to-Me, Double Your Re-Charge, etc) in Lagos and
Port-Harcourt.
 Developed standard template for Retail Sales Daily/Weekly/Monthly report which enhanced specific
reportings and accuracy for Lagos North Region (13 different locations).
 Consistently maximized Lagos North Region revenue by 35% through efficient control of operating expenses
during Pre-Launch of Etisalat in Nigeria.
 A member of the Team that represented Etisalat at the Telecommunications Exhibition at the World Trade
Centre in Dubai – September, 2008.

2. Work Experience:
February 2013 – July, 2014. Brainy Educare Services www.brainyeducare.com
Role: Project Officer (Ad-hoc)
 Strategising programmes all year round for schools.
 Organising and ensuring smooth execution and following-up on parents and their wards.
 Structure annual summer programs for schools.
 Provide advisory services to Schools on curriculum improvement.
 Mentoring.
November 2010 – December 2012.
Housewifery & Community Service
 Collaborated with Ikosi Local Government, as a Volunteer to implement the State Government Developmental
Goals in selected Public Primary Schools at Ketu (focused on 3 schools).
 Nurtured the love of learning in children.
 Developed effective techniques to aid children in learning.
 Made tremendous improvement on the children’s motor skills and social behaviours.
 Regularly partnered with selected Motherless Homes in Lagos State to volunteer in Youth Developmental
initiatives/ programs.
 Member, Movement for Islamic Culture & Awareness (MICA) Social/Youth Empowerment Team.
 Youth Mentor, Babs Salam Motherless Home, Ikeja, Lagos.
 Volunteer/Youth Coach: Summer Camp Nigeria (A multi-religious/multi-cultural annual camp for teenagers).
The event is an initiative of Brainy Educare Services Limited: www.Brainyeducare.com
 Founding Member, Crest Care Foundation, Nigeria: www.crestcarefoundation.org (Founded, 2013: Group
initiative to re-position future leaders; to lead responsibly).
April 2008 – February, 2009
EMTS- Etisalat Nigeria., (Opco of Etisalat Mobile telecommunications Operator with presence in over 15
countries across Africa, the Middle East and Asia; subscriber base of over 20mm since commencement operations in
2008).
Role: Retail Sales Advisor
 Marketing and sales of company’s products.
 Lead person responsible for resolving all categories of Walk-In customers’ complaints.
 Responsible for Business-Intelligence related data collation for the North Region (13 locations) and provide same
Management for decision-making purposes.
 Provides 1st level technical support to Walk-In customers and resolve mobile devise related issues.
 Manage Fixed-Term (Contract employees).
 Coordinated reconciliation reports from all the locations that makes up North Region prepared summarized
report to management.
 Conducted trainings.
 Took part in writing plolicies and processes prior to the launch of the company experience centers.
 Reporting- detailing out the progress of sales and areas lacking with suggestions to aid improvement using ms
office- word, excel and presentations.
 Organised and Championed sales on seasonal day’s e.g Independence Day, also using that to create awareness of
the company's products and services.
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3.  Serve as Brand Ambassador.
September 2006 – March, 2008
Motorola Nigeria Limited/Mobiltron Nigeria Ltd
Role: Sales Executive/ After-Sales Support
 Marketing and sales of company’s products.
 Maintain customers’ information in line with company’s customer retention strategy.
 Accept cash payment for sales and account proceeds from sales to the company’s Cashier daily.
 Responsible for complete resolution of customers’ complaints.
 Keeping of diaries to ensure issues are resolved within timely manner.
 Proactive in customer support, operating professionally in an honest, open and straightforward way.
 Assessing all verbal and written request, and for those authorised, issue a computerised job sheet to the store/site
manager or directly employed maintenance technician for action/resolution.
NYSC - August 2005 – July, 2006 - RCN Networks Limited
Front Desk Executive/Customer Care Officer
 Serve as the first point of contact for customers/visitors.
 Draft business communications.
 General administrative duties which includes opening and distributing ofmails, logging letters, sending letters,
filing, setting up and maintaining paper based and electronic plot files, photocopying, typing and answering
telephone queries with other team members.
 Draft business communications.
 Receive and sort mails to designated Managers/Officers.
 Provides adequate information about company’s products and services.
 Liaise with service desk to resolve issues relating to desk pgone/systems related equipment and resolve same to its
completeness.
 Provide logistics support to the Event Management Team during retreats, Year-End Party or Company’s Road
Show.
Skills/Attributes
 Excellent problem-solving skills;
 Tenacious & result oriented;
 Excellent communication & persuasive skills with commercial orientation
 Good report writing, presentation and inter-personal skills.
 Excellent organising ability.
 Proficient in MS Office packages
Passions: Coaching, Finding Solutions, Mentoring, Volunteering.
Trainings Attended
Training Organiser
 Effective Selling Skills TVQ Consult, Lagos
 Global GSM Complaint Handling & Customer
Intelligence Management Etisalat Academy, Dubai
 Effective Business Writing Skills MacTay
 Time Management and Personal Effectiveness MICA
 Critical Thinking & Personal Effectiveness MICA
 Providing Customer Centric Services EMTS-Etisalat Nigeria
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4.  Customers &Cash, Innovation and Entrepreneurship,
Leadership & You Fate Foundation
 Understanding Project Management In-House, EMTS-Etisalat Nigeria
 Optimising the ‘4-Ps’ for competitive advantage In-House, RCN Networks Limited
 Identifying & Sustaining Core Values MICA
 Competitive Strategy University of Munich.
Referees:
Available on request.
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